RAM problem laptop not working

I recently upgraded my ram from 4gb to 8gb after receiving some ram from a friend. After installing the ram, i turned the pc on, but the laptop came up with a black screen, before shutting down. I checked all the specs - laptop is compatible with SO-DIMM DDR3L which is the ram that I received (I think). After putting taking out one of the ram the laptop turned on but the screen was all messed up. The screen was green and red and was creating a split image of the Dell logo on startup except that it was green and red and was constantly moving. Any help will be greatly appreciated.

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have you tried testing the old 4gb ram again and seeing if the screen still has the green and red tear? that doesn't sound like an issue ram would make, if anything that could be a loose cable possibly with the screen or even in the hinge of the laptop. If the 4gb ram works withouth the green and red then the next step would be to find out the ram compatibility speed and make sure its the right low voltage ram


also looking at here


you can see your laptp is compatible with ram upto speeds of 1600MHz if its an Ivy Bridge processor, or 1333MHz for a Sandy Bridge.

Note* you can't mix DDR3L with DDR3.


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Hi @nathan2803 ,

Just verifying, what CPU is installed?

i3 -2xx0M, i3-2xx7M, goes with 1333 MHz DDR3 RAM


i3-3xx0M, i3-3xx7U, i3-3xx9Y, i5-3xx0M, i5-3xx7U. i5-3xx9Y goes with 1600 MHz DDR3L RAM

Presumably you removed the battery before removing/replacing the RAM?

Have you tried the old RAM back in again to see if it still works OK?

If it does, what configuration was the old RAM, 2 x 2GB or 1 x 4GB?

Have you tried the other stick of new RAM into the first slot if it is the right type?

Here is an image taken from the owner's manual for your laptop.

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(click on image to enlarge for better viewing)

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Nathan zal eeuwig dankbaar zijn.

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