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High performance tablet computer released by Apple on November 11, 2015. Model A1584.

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iPad Pro 12.9 touchscreen is unresponsive from time to time

I bought the iPad Pro 3 months after released date until now. Recently my iPad Pro sometimes unresponsive to any kind of tap but as far as I know 5 finger gesture still works but 1/2 fingers tap and swipe is not possible.

I can return to home just like pressing the home button by swipe with 5 fingers.

During unresponsive I cannot

- tap with 1 finger.

- swipe left and right with 1 finger.

- swipe with 2 finger

- zoom in zoom out with 2 finger.

I haven't made any update since I got it from Apple. iOS 10.2

At first I I tried to tap and it doesn't respond but keep tapping it sometimes works. Not so often but I dislike it when it occurs during gaming. Leave it rest awhile and it just back online as it used to be about a couple minutes.

So I made another test by using apple pencil when touchscreen is unresponsive and it works apple pencil works like normal.

I am never drop the iPad, nor crash it against something let say I am taking care of it like a little chid.

Update (06/01/2018)

Now I see where the problem came from. I leave the Apple Pencil battery to runs out completely. Now touchscreen is solved but when I plugged the Apple Pencil back just within a first 3 seconds I having a same issue again.

Update (09/23/2018)

After iOS 12 the problem still there even it’s a bit less but it seems to occur from some kind of angle and rotation. Shaking iPad Pro a few times seems to be the best way to fix the issue temporary. I have to shake it a lot when I am playing in bed.

Update (10/01/2018)

I think one of the problem that I believe in… Must be the iPad fault itself (bending). I mean the material that made or construct the iPad Pro is as thin as iPad mini so it is easily to bend.

I am noticed this problem because I am once visit the shop and staff put my iPad pro 12.9 on the table and told me that very very slightly of iPad pro is bend. I think because this bend causing touchscreen sensitivity to not working properly in some certain angle, especially in landscape mode. However I am still having problem in portrait mode also when playing Clash Royale. There are some kind of hardware system or piece that determine what angle of iPad pro is and rotate the screen for. So while this problem occur I am also seeing my iPad Pro doesn’t rotate when tilt to either from Landscape to Portrait or Portrait to landscape. Shaking like !&&* is one of the best calibration but only works in a short period of time.

When playing while on bed that iPad Pro is facing down to me, also making iPad sensitivity nearly stop working.

I wish I am still have a video that I took. You all should try by changing background to apple logo. While problem occurs or screen is freezing or sensitivity is bad, You will see Apple logo background is shaking like !&&*.

Background must be set to Dynamic to see how it works.

Sensitivity is bad while playing or typing, there will be some spot or whole touchscreen stop working in very short time but can come and go many times during a few seconds period.

Screen freezing will take a lot longer and whole iPad touchscreen is not working.

Both can be temporary fixed by Shaking real hard (make sure you are holding iPad firmly so it won’t fly out)

Update (10/10/2018)

I don’t have time to get a replacement but right now All I know is iPad Pro seems to choose the time of error by it’s own. Problem always occur at night while I’m in bed. Some kind of angle or iPad orientation?

Never have this problem while working. Could be an iPad orientation that cause this problem? or because of night shift?

Something weird in my iPad Pro.

I am no longer have this problem while using before 5 PM… But problem seems to start at 8 PM and more…

Update (10/11/2018)

Anyone have this problem of shaking iPad logo. I did a clean install already so it doesn’t have so many apps like in this video but shaking still be but less occurs. This problem doesn’t occur every time when touchscreen stop working but touchscreen 100% not working when this thing occurs.

I am noticing this because I did set my background as dynamic and only apple logo and by this I can see when problem occurs.

https://www.youtube.com/watch?v=4a-kgAZv...

Update (10/13/2018)

Buy a new one is best solution for now. Today i went to Apple care and staff cannot diagnosed my iPad problem but simply replied. It’s normal for any iPad under heavy usages for many years. They do not have repair policy here but instead return and giving me a new (with a %#*@ price)

I might wait for a new iPad to come and see who will sell their iPad in very good price and condition..

or grab a new iPad instead

Update (12/17/2018)

Ok now to the last update. I found out this problem also caused in iPad Pro 3rd Gen or to say both iPad 11 and 12.9 iPad Pro 2018 also have a sensitivity issue. After talking to Apple they already addressed the issue as Static electricity which will cause to some people. While iPad seems not working to me but it is still working with Apple pencil , Rubber tip pencil also working normally. Some of my family member can use while it doesn’t respond to my finger Because something has to be with electrical discharge and static electricity in your body and finger.

Because iPad Pro has a magnet inside while other iPads doesn’t.

Right now nothing we can do until Apple solve it.

Another thing, if you having this problem Go grab the Apple keyboard case it seems to solved this problem perfectly. Many of my friends in facebook group say the same thing that problem disappeared when attached to Apple smart keyboard (only works with Apple keyboard, not Magic or any bluetooth keyboard)

Update (12/20/2018)

My lastest information after I heard so many members in iPad Pro facebook group telling me that Apple smart keyboard folio can fix this issue so I did tried something different. Because I owned a Gen 1 12.9 iPad Pro so I cannot find old folio in Apple store, I got plastic case with magnetic cover from AliExpress instead and yes, now I can play this iPad Pro in any direction, Any angle, no more shaking background, no more unresponsive touchscreen. All gone. Just like a new one. So what people said about this must be true and because the display product in Apple store also come with Folio thats’s why we never see the display product having this problem. I believe the magnetic case discharge the static electric from the screen or from magnetic beneath the screen. I am also use a same old temped glass on iPad Pro 3 years ago so now that the glass is not the main issue.

For 3rd Gen iPad Pro, You still have to pick the Glass film wisely as some of them may causing face ID to not working properly and some causing the touchscreen have less sensitivity.

Update (01/18/2019)

iPad Pro gen 3 seems to work perfectly without any protective case and film or glass. Not the way we intend to use but as I keep watching people using them without any of these, They don’t have a problems (Some still but very low)

Update (01/20/2019)

Guys and Girls. If you have an old iPad Pro that already out of warranty. try to lower the battery and remove all the case and protective screen cover if possible. Visit Apple and asking for battery repair. Since Apple don’t have battery repair like iPhone they will give you a new one with a lot less cost. For Apple in my country will cost around 100 US$ for a new one. Just hope that your iPad won’t show any problems to their technician and perhaps you will have a chance for a new one with low price. I gave it to Apple and never mentioned even a single problem. They doesn’t seems to noticed too.

Update (05/19/2019)

Now I gotta say after a bit long wait, a few Apple care attempts for battery replacement and testing. I got a wonderful iPad Pro (New one). I did use my iPad Pro in insanely to drain the battery life down to 78% and I did talked to Apple for a battery replacement because they don’t have the same policy as the iPhone so they gave me a new one with a cost of 135 dollars to be exact for the same color and same capacity. Their policy doesn’t allow me to choose other color. I know that if they ran out of iPad Pro gen 1 2015 They will gave me iPad pro Gen 2 for me instead. After got the iPad Pro I am just simply plug in the Apple pencil directly, in front of Apple Care staff. No problem until now, no issue after all. BTW as a new iPad goes. I am now only using plastic/leather case and no any kind of screen protection because even I have very few scratches, when it’s time for the battery replacement they will give a new one anyway. The old one even have a scratch by accidentally once on the edge and Apple care doesn’t even mention about it.

Beantwoord deze vraag Dit probleem heb ik ook

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I am also have no sweaty finger too because I am only sweaty when using iPhone only (too hot for my finger)

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Right now I updated my iPad Pro and no problem just yet. But new update seems to make my touchscreen a bit too sensitive than usual.

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I also have iPad Pro 12.9 inch. Sporadically the touchscreen will not respond. I did all the updates and a full factory reset. Still does respond every now and then. Sometimes for 1-2 minutes, other times only for a few seconds. For $1100 I expect a lot more from apple. Not happy at all

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I have been having problems with my iPad Pro 10.5 for three months now. The screen often and arbitrarily ignores my touch, especially when I'm typing. I tried resetting and using different settings. Finally, I did a full reset, after many hard restarts, and it did not solve the issue. I'm starting to loathe my iPad.

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I have all the latest updates and now over the past 2 months I have times when I can not use the touchscreen because it does not respond. Not what I expect from Apple!

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I think it’s a software issue. Updated to ios12 public beta 3 days ago, no unresponsive screen sense that time, prior it was happening daily. Home button, power and volume rocker all worked, but couldn’t do touch screen. I’m running a 2nd gen iPad or 12.9 and all is good now.

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Updated to iOS 12 (official release) and the touch problem still occurs.

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Me too, IOS 12 has not resolved the problem

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I think it’s time Apple got the finger out on this one. Widely reported and experienced on the pro 12.9, they now routinely advise all the usual ‘fixes” - which don’t make any difference. And once they have run you through all these non-fixes you are advised to submit your device for a hardware examination. Truth is ; the Apple IPad 12.9 has a major problem with intermittent unresponsiveness which Apple support have not been able to resolve - very off putting. (Even now I am having problems typing).

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Same for me. I can’t use my touch screen a lot

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Latest iOS update seems to solved it completely for me for about a week, the problem reoccurred just once, but after a restart everything is fine.

Battery life has increased dramatically too. This is an iPad Pro 12.9 256 GB cellular (2nd Gen - bought last September).

This tells me that there was some software issues involved. Don’t get your units replaced, just press Apple customer service (like I did) to put pressure on them to fix bugs.

Hope you guys follow through with my advice. I think it’s of paramount importance to show vigilance and persistence. Companies want to maximize profits (which I’m totally fine with) but sometimes neglect after sales maintenance and service.

Happy new year to all

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removed all of the widgets on the notification page , turning everything off (background refresh, Siri, dictation, thumbprint lock, location, gestures, Bluetooth, etc. removed my cover with “Smart Cover feature” and it seems to be helping .

i suspect that it’s due to the accelerometer which causes the delay

Different things seem to be working for different people.

What hasn’t worked for me: Full erase, iTunes restore

Widget Removal

  1. Slide from top down
  2. swipe left to right one time
  3. tap “edit”
  4. tap “-“ then “remove” for each of the widgets (e.g. news, weather, calendar)
  5. tap “done” at the top/ middle/ off to the right hand corner after removing.
  6. I do believe that this is a software issue because I wasn’t experiencing this with 10.2. Hope this helps.

The problem still occurred after the above steps were taken

Update (01/03/2019)

On iPad 12.9 2nd gen, been having touchscreen lag since iOS 11. I updated to 12 and the lag seemed to stop for a while but eventually resurfaced. I did the small updates here and there. I noticed that the touch problem seemed to get better immediately after the update but eventually returned after some time had passed. I just updated to 12.1.1 and everything seems to be ok for now. Will continue to monitor for touch screen problems. If they don’t come back, I’m never updating again!

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Deactivating the widgets like described above fixed this very annoying problem.

I had two 12.9 Pros -, both with the same screen-freezes. Possibly it‘s been one of the widgets like linkedIn, newsify ore something that updates in the background.

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Deactivating widgets did NOT work for me

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I own an iPad Pro 3rd gen 12.9 inch. I’m nearly certain that the problem is the accelerometer. When I lift my iPad Pro up and hold it facing down in the air, the screen becomes unresponsive, as soon as I bring it down it works again. I just hope that this is a problem with the software and the hardware.

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The problem is most likely a mix of static electricity buildup and accidental input rejection algorithms. As algorithms ‘learn’ your taps and swipe habits, the occasional spurious static confuses the learning algorithm and the mistake gets fed back into the model. As you continue to use your iPad, the model accumulates learned mistakes and eventually starts to ignore normal swipes and taps. Hard reset (hold Home+Sleep button) helps temporarily. Limiting refresh rate, helps as well. These problems seem to appear more on larger, 120hz models. Hopefully, Apple should be able to resolve this via software update.

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I have had this exact same problem. They eventually replace the entire ipad (12.5 second gen) and then the same thing started happening again 6 months late. They then told me there was nothing they could do because replacement parts only have a 90 day warrenty. Now I have a completely unusable $1200 ipad

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Exactly the same story here :(

In the end Apple just denies replacement and you're left with an expensive piece of aluminum. I never had such a bad experience like this with computers ever in my life.

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The fact is, the first and second generation iPad Pro 12.9 have defective screens.

I have been dealing with this issue for over 2 years.

Apple actually replaced my (2nd gen) iPad after the warranty had expired because I had logged the problem with customer service before it expired.

The replacement iPad was consider a ‘replacement part’. It only had a 90 day warranty, so when it started to do the exact same thing (loss of responsiveness to the point on being unusable), they only offer to replace the screen for $600. But really, that would fix the problem? I doubt it.

If you have a defective iPad, you cannot sell it.

If you use your iPad for work or really need it, upgrade. Wipe your old ipad back to factory settings, take it to an apple store, trade it in for $360 credit. Since you wiped it, it will work for a couple days with no symptoms usually. Let it then be Apple’s problem.

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I had to have my 12.9 iPad 2nd gen replaced. Then 5 months later the same thing started happening with the replacement. I was in contact with apple for another replacement, they refused (a replacement is only under a 90 day warranty). Well needless to say I was very upset - I had another lemon I couldn’t even sell.

I took it out of it’s case and the problem went away! I did a hard reboot after I took the case off. It has worked for 4 months with no issues now. I put 2 two cases back on to test them, and they were causing the problem.

I think I just got lucky.

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Same with me with first gen iPad Pro 12.9

they replaced it and the replacement got the same problem 6 months later

the new guaranty was only 3 months.

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Me too :( the problem has just resurfaced on the replacement unit. Gen 2. I have a gen 1 which is working fine. Glad I didn't get rid of that. Losing the faith bit by bit

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You can't do anything about it. It appears to be random to anyone. Keep replacing will some how end up with a good one if you are lucky.

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The fact is, the first and second generation iPad Pro 12.9 have defective screens.

I have been dealing with this issue for over 2 years.

Apple actually replaced my (2nd gen) iPad after the warranty had expired because I had logged the problem with customer service before it expired.

The replacement iPad was consider a ‘replacement part’. It only had a 90 day warranty, so when it started to do the exact same thing (loss of responsiveness to the point on being unusable), they only offer to replace the screen for $600. But really, that would fix the problem? I doubt it.

If you have a defective iPad, you cannot sell it.

If you use your iPad for work or really need it, upgrade. Wipe your old ipad back to factory settings, take it to an apple store, trade it in for $360 credit. Since you wiped it, it will work for a couple days with no symptoms usually. Let it then be Apple’s problem.

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I tried all solutions in this thread - nothing helped.

After that I realized on my side the problem is connected to the Smart Cover. When I connect Smart Cover I have all sorts of problems with unresponsive touch. When I disconnect Smart Cover it works just fine!

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@JohnC, I also have noticed that it seems to be triggered often when connecting or disconnecting the smart cover. Unfortunately, that doesn't seem to be the only thing triggering it and, for me, reversing the connection doesn't seem to undo it. The only thing that seems to fix it for me is a hard restart—and sometimes I have to hard restart it a dozen times in a row before the iPad will sense my touches again.

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In my case hard restart doesn’t help much. Have you tried disabling Bluetooth and Apple Pencil? I think that also helps.

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It seems that the keyboard registration / scanning is displaced from .5 to two inches sometimes. One time, I pressed the “i” button by a “-“ was typed, a full two inches off.

Other times, it totally ignores my input. For example, I typed “hoagie” and “agie” was displayed. This is an egregious issue for Apple to solve.

I am seriously looking into the Surface Pro.

Update (09/26/2018)

It clicks, but no caracter is typed.

Audible cliks are enabled. I type a character, heard a click, but no character was displayed.

I believe this is due to a registration error where the keyboard thinks I typed in the middle of two characters as opposed to the center one character. Apple should have a keyboard calibration app / utility to fix this problem

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Exactly. I am almost smashing iPad so many times because of that

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I bought the expensive iPad Pro 12.9 G3 keyboard/case. After three weeks, there has been zereo soft keyboard lockups. A couple of times, the hard keyboard did not work, as if it was not recognized. So the hard AND soft keyboard were open at the same time.

I agree with the other poster that a cheap Chinese magnetic case may cause the iPad Pro magnetic sensors to activatye/deactivate in a way that may cause lockup. This is speculation because I used to remove the cheap Chinese case from the G1 and G2 iPad Pro 12.9 and the keyboard still locked up.

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Just confirmed after so many times of trying and researching.

This appears to be a universal issue among iOS 11 and 12 on mostly iPad Pro 12.9

With some “tweaking” you might happen to get rid of the bug, however, this is an issue from systematic level so it’s none curable.

So far I have restarted reset my iPad Pro for like 20+ times, tried all kinds of ways, and was “forced” to uploading/reporting to Apple customer service/engineers about my issue. They thanked me verbally numerously but I don’t have time to donate, especially when this company is full of cash.

I’m done with them.

Conclusion:

1: sell/return your ipad for iPad Pro 10.5 which mostly resolved this issue (now I see why previous owner sold me this iPad Pro)

2: DFU install iOS (or not), wait for future iOS. It might solve the issue, might not, god knows.  Live with it.

There is no 3rd option, unfortunately. And apple don’t care.

This is my last post, unless I have a true solution, I won’t be back.

Take care.

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Mic thanks for your time in the issue. Yesterday I backup up my iPad to do a DFU install and noticed that after the update the iPad worked flawlessly until today that I can’t make it work even to write this message in one go. I suspect there are RAM bottleneck issues with the tablet hence the sudden freeze and unfreeze behavior.

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3rd option is..... Hello Samsung Tab, or Hello Microsoft Surface.

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It’s definitely hardware. I had the same problem and was driving me nuts. Wouldn’t respond frequently and typing was impossible. It then started shutting down after a full charge and there was a slightly brighter spot in the middle of the screen . My suspicion was that the battery was done and had expanded. I’ve always had my iPad in a ridiculously protective case with glass screen protectors and all that. I had tried multiple restores etc. Anyway I got the battery replaced at apple store to fix the shutdown problem and restored from backup and it works as it should. Still disappointing and now I suppose likely to happen to this ‘new’ iPad .. Just in case it helps. I think it’s all related to battery which is why it develops over time.

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I had similar issue with the Bluetooth. Try to restart or reset and re-connect the devices again. It got fixed with me.

The touch screen issue still going on.

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Ive had this issue on latest iPad Pro and the previous iPad Pro. Ive had many iPads before those 2 but never experienced this problem on the previous models. Far as I can tell Apple doesnt know how to make iPads touch anymore. I was with a client last weekend and we were laughing how useless the touch is. When you first get a ipad you wont have this problem but after a few months its trash.

My theory is the case is cheaper material than before and quick to bend.

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The problem is most likely a mix of static buildup and accidental input rejection algorithms. As algorithms ‘learn’ your taps and swipes, the occasional spurious static electricity confuses the machine learning model. As you continue to use your iPad, the model mistakenly learns to ignore some normal swipes and taps.

Hard reset (hold Home+Sleep button) alleviates the problem temporarily. Limiting refresh rate, helps temporarily as well. These problems seem to appear more frequently on larger 120hz devices due to necessarily more aggressive accidental/spurious input rejection. Apple should be able to address this via software update.

The static electricity problem seems more pronounced in high humidity, but this is anecdotal.

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Apple works with you to try software related fixes and if none of those work, the last step is a factory reset (with no restore from backup). If the problem persists, it is a hardware issue. If you are within your warranty period (1 year), they will replace the entire iPad. However, the replacement part, which is the entire ipad only has a 90 day warranty on it. If the issue returns again, you are out of luck. If not, they will charge you $600 to replace the screen.

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That's a great guess that looks about right! The only thing unfortunately I don't think Apple can resolve it with any software fixes as they didn't do during past (more than a) year of this problem's existance.

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I live/work on two locations (tens of miles apart), for months at a time. Location 1, the iPad works fine. However on Location 2, the iPad glitches daily. Tried the full factory reset trough iTunes (without restore from backup), problem returned on Lok2 which led me to suspect it’s environment triggered. Their ML models have become more heavily relied upon in recent years especially on their cutting edge input devices: 120hz screens and apple pencil come to mind. With pencil, for example, the software constantly guesses your next move, slashing the latency in half, down to crazy 9ms .

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I used to be able to vigorously rub the iPad screen (when locked) to get it to respond again, but lately I've been doing that every 3-5 minutes and getting so frustrated that I'm afraid I'm going to physically damage it. I tried your suggestion as a short-term fix alternative and it works MUCH BETTER! After the hard reset reboot, the iPad screen behaves as it should for several hours. This is a much better workaround than what I was doing, so thank you for suggesting this! I think you're on to something about the static electricity. I've noticed when charging the device and trying to use it, the issue gets worse, and if I rest the iPad against any fabric (shirt, pants, blanket) it also causes this non-responsive screen issue much worse than it normally messes up.

Next stop, battery replacement.

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The problem continues in IOS13 Public beta

I think we have an opportunity for Apple to hear us, if we install the beta and report the problem through the ios13 beta feedback application In the feedback application of to easily send video and report the system

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The engineers at Apple are juggling dozens if not hundreds of concurrent bugs that will affect entire ios user base if not addressed come September. Our problem most likely affects less than 1% of iPad users. Having said that, a later fix (in some point release) is a safer bet. Contacting directly a higher-up like schiller@apple may be the best way for Apple to hear us, as bug reports tend to get buried along the way in reporting/priority chains.

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Those people who have an iPad with Tap to wake feature, try disabling that and restart. That’s the only “fix” that worked for me. And yes, I’ve tried all kinds of fixes and workarounds, all no luck but this.

Credit to the guy who came up with the idea:

Danz91 - https://forums.macrumors.com/threads/gro...

Now, that being said. Based on this fix’s theory, I think it’s a mix of software and hardware issue.

I could imagine when tap to wake is On, the digitizer would be constantly waiting for a tap even when iPad is On, overlapping with normal usage, which could cause a conflict on the software side, could be a bug that affects the iPad pro even without this feature.

As for hardware, the feature might also generate more electrical interferes as a side effect, and due to the nature of how capacitive touch screen can be jammed by high voltage, in this case static electricity, there could be something of that as well. Restart seems to temporary fixing the issue, probably getting rid of the positive charge on the display, but building up again after some usage. Another evidence of that is I experienced this issue a lot worse when I use the iPad pro while it’s charging.

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Interesting theory! I tried this as well just to see if it works. So far it has been a lot of "where'd the power button go again?" but worth it if it fixes the issue. I've also had this problem flat out intermittently DISAPPEAR as an issue without restart or any reason that I can think of other than possibly not using/charging the Pencil for brief spats of time.

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Just to share my result. I tried all the ways too but turning Tap to Wake off saved my ipad pro 3rd

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Try turning off Bluetooth.

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Tried turning off Bluetooth ironically the switch was on a dead spot so I had to rotate the screen to find a live spot to turn it off. It didn’t work. Thanks for suggesting it but it boils down to shoddy products at this point.

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I tried everything.

Finally helped: fully reset an NOT restore from backup.

So it seems to be a software problem.

gl!

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unfortunately for my case it isn't.

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Mr.Hymn - did you re-insall all the app one by one from the app store and similar with all the media? this fixed my issue finally

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Resetting to Factory settings seems to have been helped me!

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I’m sorry, but don’t be too happy.. I did that and after 3 months everything is back

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Yes, but this shows that it's certainly NOT a hardware related issue so trading your perfectly fine iPad with some refurbished one (that you don't know what it's been through) is not the best idea. Apple should find a permanent fix for this as it seems to be software related. Like I said in other comments my iPad is virtually brand new (just a month+ old) and the problem appeared a little after a month with no physical occurrences that would justify this malfunction.

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Okey, seems on my end it was a hardware issue (I tried hardware reset, disabling iPad features, removing apps - nothing helped. It looked like it helped but then touch delays were getting back). Apple replaced the iPad and all my problems went away.

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Was this the new Ipad or same version? I have two of these and are useless for me for work.

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I had the same problem with unresponsive screen, tried everything from settings to restoring and it didn't work. What finally helped was taking off the back cover I had on it (not the smart cover) - maybe it relieved some pressure or something?

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Me too, not responding from time to time, I appreciated Apple by the past because of good réponse but now it is a mess

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As I said previously, I removed my iPad cover from my 12.9 iPad Pro and it’s been working almost perfectly since I did that several weeks ago. I still have my screen protector on it. Interestingly, my daughter’s iPhone 8 Plus started freezing up completely. She too removed the otter box cover she had it in and it seems to have solved her problem as well. I think there’s something about covers and screen freezes. Maybe it puts slight pressure on a certain part of the screen and makes them freeze. It, it’s pretty amazing the number of people with this problem and iPad Pro and the different solutions they’ve found to fix the problem. It’s a little bizarre.

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I removed my magnetic cover. It did not help.

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I just removed mine, and so far I have yet to experience any of the screen/touch lag! But it’s too early to tell if it’s just coincidence for me or if there really is a cause. So frustrating to have to go through this with an iPad that is only a few months old. I’m using the 12.9 3rd gen. iPad Pro.

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I have problems with touchscreen not responding to touch. Also, the screen brightness increases and decreases for no reason. Glad I found this page. Basically nothing I can do until I’m ready to replace my tablet. We own two. Won’t be purchasing anymore. We have 5 apple products currently. If apple won’t do anything to fix the issue they will not get anymore of my money.

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I’ve had the same issue from the beginning, since buying my IPad Pro 12.9” 2nd Generation. Also have the 1st gen, and it doesn’t have this issue. While still unresolved, Apple Support has finally admit that this is a known software issue, and said they would try to resolve via this latest (12.1) iOS update.

History:

  • I tried to live with it for the first view months, but gave up and called Apple Support (iPad on AppleCare)
  • Went through ALL steps (reboot, factory reset, etc) but problem persisted.
  • After a week and number of calls, Apple offered to replace, since they “couldn’t reproduce, and didn’t see any other reports of this”… (right…).
  • Receieved new iPad week after, and WHILE setting it up, there was the same touch issue
  • Got sick, and couldn’t follow up for a couple months. Finally opened new ticket / added to old ticket.
  • Based on experience, I insisted that it’s a software issue, and asked for Support to connect to my iPad, so that they could initiate a Log transfer, which they did, and explained exactly at what time this freeze occurred
  • Took a few weeks, but Support finally called back, and said the Engineering was able to see an issue in the logs, and confirmed it was a SOFTWARE (iOS) issue. They added it to their bug tracker, and said they would try to resolve by the next major update
  • After the iOS 12.1 update this week, it is STILL happening.
  • Called Support again, and insist that they try to do SOMETHING, as I still haven’t had a working / reliable iPad Pro since purchase, and cannot rely on their product in a pro environment (eg: use it to drive a keynote, meeting, demo, etc).

Waiting to hear back. They would also like me to reinstall the latest iOS directly in iTunes, instead of over the air (wifi). Not sure why this would matter, but too tired of this, so will wait for a bit.

Has anyone who had this issue, seen it resolved after a clean 12.1 update?

Thanks!

-Ira S

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No! I tried everything. iOS13 still not fixing a problem but all I know is iOS9 is best. Clean installed, not working. Turn the Bluetooth off, nope. Removed the Apple Pencil, also no.

Lastly I bend my iPad Pro a bit out of anger and problem solved.

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Anyway it’s too late cuz I will get a new iPad Pro .

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My replacement unit has now started having the same problem. Apple is once again giving me the run around. I can't bear the amount of my time it will take to get them to fix a problem that theyve created in the first place :(((( I have a first gen iPad which is still problem free. I have been using apple pencil a lot on this new iPad with drawing / painting using procreate n wondering if that is affecting the touch screen.

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Maybe we should all bend our iPads haha.

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The main reason is the 120hz display. Go to settings and turn on Limit Frame Rate. This is how I solved my touchscreen issue after having tried all the other solutions that no one actually worked.

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Wow that’s an initesting solution. Seems this switch does affect the lag, though it disables smooth scrolling. I also tried General -> Accessibility -> Touch Accomodations -> Use Initial Touch location.. And it seems to be helpful as well. And btw this is my second iPad, a replacement from a Apple which started to have the same issue.

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Thanks for that! So far works fine after disabling.

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Where is ‘Limit Frame Rate’ ?

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I did this also, and afterwards haven’t experienced the screen/touch lag. I did in conjunction with removing the Smart Cover—as a few others have suggested—but will see if the problem comes back. Apple is rotten these days.

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Frame rate is under settings>General>Display accommodations

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Removed magnetic cover

I removed my magnetic “smart feature” cover. It isn’t the original Apple cover, it’s a spigen cover with magnetic wake function, but I don’t think it matters. I think that the delay is connected to the accelerometer because if the iPad is flat or stationary then the touch problem doesn’t occur. If I move the iPad slightly from its stationary position, (e.g. Holding it in my hands) then the touch problems happens. Also I noticed that it happens more often when I would fold the cover flap back and would use the iPad with two hands. After removing the magnetic cover I cope with this in a few ways:

  1. When it occurs I will press the home button and then the app icon a couple of times. Go in and out from app to home screen approximately 5 times
  2. If I plan to hold the Ipad in my hands then I unlock the iPad and move it around in different orientations to allow to accelerometer to resolve itself and then usually the problem doesn't happen.

The problem also only occurs after unlocking/awaking the iPad so i upped the time out to 5 min to let the iPad to warm up.

I hate that this is happening and was very fustrated in the beginning. I fell out of warranty in October but the problem occurred after I updated to ios11 during July. If you get your hands on a replacement that is on 10 I recommend staying on it. Updates never seem to be worth it for me.

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I tried removing cover (which is Apple's native cover) and it indeed didn't help. But you're definitely right about iPad laying flat on the table - my friend who draws a lot on the iPad using Pencil never had this issue (while I'm having it a lot). He always uses the iPad while it's laying on the table. And I mostly hold it in my hands.

Have you tried locking your screen in one single orientation? Maybe it would lock the accelerometer? Also have you tried turning on "Limit Frame Rate" (as noted above by Lin)?

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I returned mines for a new one before the warrant expired. What’s odd is that the Apple tech in the store said she never heard any complaints coming in about them.

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They always say that about this issue - heard by myself and from multiple friends. I think it's in their policy - deny problems that are not officially supported by the PR department.

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To JohnC, Exactly.

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They deny until you end up just buying a newer product.

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I’ve not had any trouble with mine for a little over a week now. I’ve been using it the same way in the same place and everything is working properly. It does start to act up on occasion and I have a little bottle of anti-static spray That you spritz on the front of your shirt in your hand and the problem goes away. I believe the issue is static electricity. From what I’ve read of users with problems, most are using them in their lap. (You mentioned laying in bed). When you’re arms and the iPad are touching the same cloth is where I notice the problem, I believe our fingers are becoming static neutral. If you don’t want to get and use static spray, next time it happens hold the iPad up in the air with one hand take the other hand and lightly rub around the metal perimeter of the iPad with the other hand. And then start to use it again and see if that works.

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Hi Bill, the problem is most likely a mix of static buildup and accidental input rejection algorithms. As algorithms ‘learn’ your taps and swipes, the occasional static electricity confuses the model. As you use it, the model mistakenly learns to ignore normal swipes and taps. Hard reset (hold Home+Sleep button) alleviates the problem temporarily. Limiting refresh rate, helps temporarily as well.

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I tried this:

I went into the Apple Store in my City and spoke to a lady from the Genius Bar showed her the problem by demonstration. I had just started it up so it was not totally unresponsive (the problem gets progressively worse until it eventually becomes unusable), she noted the problem and said it will be replaced and the replacement will have a warranty of 3 months extension .

I was not happy with that warranty so phoned Apple explained my point of veiwband was told I would get a full year warranty as it would be a new item first user. I collect it tomorrow.

I am hoping the new iPad Pro Cellular 12.9 2nd generation 500Gb that is to replace the faulty 8 months old iPad Pro will not have the same excruciating problem. It could be static as somebody has suggested. I have had a few shocks off of this iPad and tried grounding myself.

The problem it definitely linked to touching the outer rear casing and the screen surround when holding the iPad or if the touchscreen becomes unresponsive when on a flat surface a change of position can bring it back to life. Other times a restart does the job but not every time .

Using the touch screen makes every job a long uncertain chore. I am thinking of selling the replacement and getting a 10 inch Pro. I was a fool to change to the 12.9“as it is nowhere near as good as the 10” in usability and comfort. It is too heavy.

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I have the 256gm cellular 2nd generation. It had the problem and got a replacement which has never missed a beat for almost a month now. My backup from the previous iPad is uploaded in the new and no problems whatsoever (so software related problems are rather ruled out).

I think that the larger iPads are more prone to bending (mine was found to be slightly bent - by a minuscule amount - even though it looked brand new after 6-7 months of usage) and, hence, screen unresponsiveness. The 12.9 is the right size for me and I’m delighted that in the end I got what I paid for.

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Another thing that worked for my friend is turning the iPad off for a couple of hours. This COMPLETELY solved her problem. But you need to keep the iPad off when charging or else it would come back! Try experimenting with this

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Yep I got something like that before, not anymore for a replacement but only time will tell.

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Didn’t work for me :( what worked is putting iPad Pro in a very thick plastic case that completely covers the back, only one case worked that way out of 5 I tried.

Apple reeeeeeeeeeaaaaaaally has to fix it on their side. My next tablet definitely won’t be iPad. I’m trying Surface right now, works pretty cool.

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Hello!

I'm having the same problem, I contacted apple support, and engineering has requested some diagnostics and videos, will conclude that it is a software problem and are already aware of this issue and will post the fix on the next updates.

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It's a hardware problem. No software update will ever fix it

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No update will fix the problem but some how can lower it a bit.

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Guys, my current iPad still had no touch screen issue, but it had bluetooth audio connection issue.

My AirPods will stop playing for almost every 20-30 seconds.

You see, you have to choose, either touch screen issue, or problems such as bad assembly or other hardware issue.

I will stop by Apple store this weekend again.

I will never consider another iPad Pro I guess. Not worth it.

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Apple is rotten now isn’t it? Gotta laugh at their new 1000$ monitor stand they just revealed. What a joke.

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I can’t believe what a difference taking my iPad Pro 3 gen out of its case makes. I go from constant touch issues to virtually none. I do have screen glass on but it helps me draw on the surface of the screen as if it is paper… (it adds “tooth.”) I’ve tried a lot of the tricks in this post but nothing helps like popping it out of its case. I bought the Otterbox grey case from apple store that has a flap that wraps around the charging pencil.

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I sort of had the same experience with my iPad Pro 12.9 2nd generation. When I removed the case it worked almost every time, almost that is. At one point it became unresponsive without the case surrounding the tablet. However it wasn’t as bad as it was with the case on. This led me to think maybe the case cover is only a fraction of the problem. I’m really not sure but I will probably bring it to a nearby Apple repair to see if they can isolate the issue

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I admit that  about a month ago, I thought it was specifically the magnetic flaps on that Otterbox case that was the problem... so I cut everything off of the case. Yes, an 80 dollar case down the tubes. This meant that just the back and sides would be protected, but with my screen glass in place, I'm mostly ok with that. This seemed to fix the problem, but only for a bit. However now I'm popping the iPad Pro out of even just the back/sides protective part of the case - going pretty much protection-free (yes, I still have screen glass, removing that is not an option) and am getting good results. My Current theory is that the case twists the actual iPad out of whack, similar to other theories I’ve read on here. Combine that with me holding on to that case, and it might be enough to cause a problem?

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It's a hardware problem that in general and for most folks is not because of the case. The main cause is problem with the device itself. I don't have any cases and still experience this even after all software resets. I have a friend who exchanged 3 iPad Pros 2018 and all of them had this problem. He switched to Surface in the end.

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I have been living with this problem for over a year now. I tried everything that was suggested in this discussion. I noticed that if at the moment when the screen stops responding, slightly twist the tablet, it starts working normally. It also helps to press the screen around the perimeter. From what I conclude that the problem is in some kind of contacts and is not related to the software.

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I have been an electronics technician for 40 years and I am now retired. I think I tried most of the ideas on this posting and nothing worked. Fortunately I had AppleCare. I brought my IPad Pro back to Apple and they replaced it with no problem. My new unit works seamlessly. The problem was hardware related. (iPad Pro 2nd gen, 512 gig w/ Wi-Fi & Cellular ). Shame is I put up with the problem for so long believing there might be hope

Update (09/01/2019)

Used my Apple Care to replace my unit. Problem is solved. Problem was definitely hardware related.

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Exact same ipad same problem. Tried everything Apple replaced mine two times and the third one seems to be working flawlessly. The second one worked for 6 months and the problem started again. Im on month 3 on the third ipad so far so good.

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Apple replaced my iPad with the exact same and the new one hasn’t given me any problems yet. They recycled my other.

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same. I got a replacement and no problem again.

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If you're having this issue, you should try to use iTunes on your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily setup your iPad Pro as new to test your issues, and then restore your backup and test the issues again. this worked for me

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followed same steps after 3 days of this that and the other.... still having issues. Only works 100% with apple pencil, the touchscreen with hand is hit or miss and usually miss.

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This does not fix the problem for me.

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That is just a delay tactic that Apple uses: Backup and reload only makes you talk to another Apple representative. This is a digitizer hardware / software issue, not a software configuration defect.

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Didn’t work for me.

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Hi, all. iPad Pro 12.9 512 WiFi 2017 with Apple Pencil.

I’ve come here for an answer but of course didn’t found it. But then after furiously ripping off my matte screen protector (then regret it because I love drawing with that applied), restart (which didn’t do it either), this what worked for me:

- turn off Bluetooth. iPad will notify that your Bluetooth peripheral will reconnect after 24hours

- long press reboot

- after login try gestures. All seemed worked fine

- turn on Bluetooth. Plugged my Apple Pencil to reconnect

- voila. Worked just flawlessly like before. Hope this helps.

Now I’ll have to get replacement for my screen protector (sigh)

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My keyboard doesn’t respond on my 12” iPad Pro when anything is touching the screen edges. I rest it on my stomach while watching tv, and if the edges touch my T-shirt, the keys don’t respond. If nothing is touching, it works fine.

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This is what happens to me too! I am glad I’m not the only one who thought of this as a possible issue. It seems strange but it is very likely a possible explanation.

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Cross your fingers, but I downloaded the new IOS 12.0 update a couple hours ago and POOF, all my issues with missed or double-tapped characters seem to have disappeared! I can type, swipe and tap to my hearts content, and (so far) everything is exactly as it should be! So I guess the hardware/software question is answered! I was prepared to eBay my iPad Pro 12.9 in, 2nd edition, and pay up for a new one (which DIDN’T get released last week

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I wish to have that. Mine still appear but a lot lesser and better.

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iOS 12 seems to have helped for me. I updated directly from the device and then I also performed an “erase all content and settings”. I have also removed my screen protector and now use a soft plastic case instead of the hard plastic/magnetic cover case I was previously using.

So far everything seems to be good. I am enjoying iOS 12 and the freezing hasn’t been happening as often. I’m not sure if I’m just getting use to the freezing, thus less frustrated when it occurs. Though up until this point, all has been well.

Only time will tell.

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I did and helps a little bit.... the touchscreen freezing still frustrating to me

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My iPad Pro 12.9 was spastically unresponsive to touches on the screen when I typed on the keyboard. Some times I would continually tap on one or two keys and nothing! I took off my case and no issues. I got to thinking and realized that I had the case folded up so the magnetic cover that turns the iPad on when I opened and closed it was on the back of the iPad. I decided to try turning that function off and it worked! No issues!!I turned off Lock/Unlock feature under settings/display brightness for the iPad cover and now no issues. Don’t get rid if your case or cover, just turn that feature off. Hope that helps ;)

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Let me try please. Only time will tell since it's only from time to time and randomly.

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Dang... it doesn't work... I might have to try remove the case out.

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Anyone tried to restore to factory settings or DFU mode and then use iTunes to do the upgrade/restore?

although it could be hardware issue, I worried if that’s software side since there are reported fixes.

Remember, latest iTunes with DFU/new ipad mode, do not restore backup, set up as new ipad.

with my last iPad Pro the faulty one, I upgraded to iOS 12.1 beta, and only YouTube would freeze, with handful times of unresponsive for half second each time. I still decided to replace it but that could be a sign indicating this is a software issue.

i did use iTunes + downloaded firmware and restored within DFU mode. So if you happen to see this post and want to give it a try, please spend a few minutes to reply this post and post your results so more could be beneficial from your experience.

thanks.

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I did, It doesn't work....

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I believe it's both software and hardware. Because when this problem occur. tap sleep and wake or lock/unlock button again and problems gone. It is only helps for a few minutes or maybe totally gone for that day I can't tell specifically.

But try to bending the iPad a little also help too.

Spin or rotate or change the iPad rotation or angle also help...

But inside function like bluetooth, auto lock/unlock when cover is closed/opened doesn't work for me. Even turn off multi-gestures.

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Do you have this problem? You might need to set background as dynamic and use something easily to notice when problem occurs.

https://www.youtube.com/watch?v=4a-kgAZv...

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I just got my replacement again from Apple store. If yours is still under warranty, do that since new hardware has a great chance to be functioning well.

otherwise, try eliminating all static electric and make sure it’s case free and go to DFU mode to refresh the whole firmware and pray for the best.

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I did and that did not help. I did alcohol on my wife's iPad Air 1 and it fixed it too. weird.

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So glad to see the same issue reported here. It feels like proof it’s not user error. I took my iPad to Apple and their reply is that there’s nothing wrong. However, their test was placing it flat on the table and touching several keys. Of course the issue didn’t present but from reading the posts, I too have noticed that it acts up while holding it or at other angles. Only way to fix key lock is move pad back and forth like a reload to a shotgun. It lasts about 3 minutes and problems start again. I’m going back to Apple with this, by armed with a video I took of me attempting to use iPad and screen failing consistently.

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Yes and that is exactly my case. I can't film the exact problem to show to apple shop. But I will try to make it work.

There are something wrong with iPad rotation because my background if red with only apple logo, while problem occurs, The Apple logo will shake like do drugs.

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Do you have this problem? You might need to set background as dynamic and use something easily to notice when problem occurs.

https://www.youtube.com/watch?v=4a-kgAZv...

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Happens to me too, when my iPad is in either landscape or,portrait, Bluetooth turned off, also removed all widgets, also did fresh install as new iPad, also doesn’t matter if it’s on its dock (so not holding, iPad is not moving (unless you count a slight table wobble when I touch iPad), something I notice whilst drilling up and down on this web page is I can make it freeze by raking my finger off the screen momentarily and then carry on scrolling up and down, freeze happens almost ever time if I take my finger off and carry on moving finger up and and down (without taking finger off), So does anyone know why that taking finger off for a tiny moment would make it freeze? Hardware? Or software? I’m thinking hardware reading everyone’s comments.

I don’t think it’s Apple Pencil though, as I don’t have a pencil, and Bluetooth is turned off anyway.

My cover isn’t a Smart Cover, although it does have that magnet that turns off the screen when you close the cover, but I’ve tried raking it out of the cover and still happens, so many red herrings on this web page, no offence, Apple are clearly aware, with so many users affected, I for one am going to be a lot more vocal about this in the run up to Xmas because people need to know the product is faulty, when they make one that works they can give me a replacement!

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Apple came on line diagnosed mine while using and saw a hard ware issue. I see all over the internet feed back this is a big issue. I think Apple should step up and replace these. Only had my 2 one 1 month when started.

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same problem with my 2 yr old 12.9” iPad Pro. Shame on Apple.

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My case exactly that. Apple did not giving me any choices but to buy a new one. Not the answer Im expecting to hear.

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Mine is a 2nd gen, and my problem is probably linked to the apple pencil, when I disconnect it completely(unpair) or just let the battery run flat the problem seems to go away, or at least a lot less.

Another thing is that when it happens mine canbe fixed just by turing off the screen with the power button and unlocking it again which takes only about 1 sec..

Of course it’s really annoying but the fact that it can just be fixed by turing off and on the screen fixes this leads me to believe that it’s a minor sensivity/electric charge problem ''and not the flex that’s causing it…

btw my mom bent her 1 inch up (screen side) by where the volume buttons are and it doesn’t have any problems so…

I really have no idea…

Edit: also try taking your case off, some case just bend your iPad too much until it doesn’t work, I did that a while ago and it worked for a month, now I don’t know what’s going on anymore.

The 1 inch bent off the table freaky looking ipad doesn’t have this problem AT ALL so i really dont know what’s going on.

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Yep, I did bend iPad a bit and it works normally. Apple Pencil also one of problem

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Hey all, I had very similar issues with my 12.9 ipad pro (purchased in mid 2018) and was about to return it. However, I realized the issues began on a day with exceptionally high air humidity. I suspect that some moisture has condensated in the ipad rendering the capacitative screen unresponsive from time to time.

leaving the ipad over night on a heater in a sealed container with silica gel fixed it for me!

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Service shop also not going to help me with this issue but rather say it is a good use and should buying a new one. At that time I was mad about the answer and give up on fixing it. Anyway yesterday as I watched Apple event live I saw a new iPad Pro and I will give it a try, better than getting mad and smash the iPad for a second time. Return the old iPad, exchange for some cash and buy a new one.

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Apple sucks, mine is the same way. I think apple does this on purpose so you buy the new ounce coming out. It’s in the updates

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Exactly. I am about to buy a new one that coming in a few weeks. The New iPad Pro will be available in my country in December.

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What get’s me- is 1 week after I bought mine- now almost 3 months old. I should have been upgraded to the new one I own 2 of these nightmares.. I use for work and this is a waste of a lot of money..;Apple recall and replace with the new model.

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Their real solution is telling you to buy a new one when the next gen comes out. Apple is a joke.

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I have been suffering with this issue for months now. I’ve had my suspicions that it is a software issue but the problem started occurring for me at a random point after having iOS 12 installed for months. The responsiveness of the touchscreen has gradually dropped over time, while the Pencil continued to work perfectly. Eventually I started getting skipped keys while typing, scrolling would pause mid-scroll, but the Home button and rotate always worked perfectly. It was driving me crazy, I was paranoid that my fingers were too dry, the surface coating was deteriorating, my fingerprints were causing detection issues on the huge display, and thought perhaps my screen protector was causing the issue. I noticed that the condition improved somewhat when I removed the iPad from its leather case. This indicated to me that the problem lies in the capacitive touch part of the display.

TL:DR, I was able to fix my iPad 12.9” Pro by measuring the flatness of the screen and gently flexing it back into shape. Even a tiny amount of flex can cause the touchscreen to stop working correctly.

To do this fix yourself, you need a precise flat edge tool. I recommend getting a machinist or carpenter square that has a sharp edge, like this one: https://www.amazon.com/Tools-Combination...

Once you have a nice flat edge, hold it against your screen at vertical, horizontal, and diagonal left/right. If your issue is caused by screen flex, you will see the screen fail to touch the edge of your measuring tool. You need to flex the iPad until the screen is in full contact with the straightedge from every angle, more or less. Just be very very careful not to over-flex the iPad, it’s full of sensitive electronics and dangerous lithium ion batteries :) I didn’t flex it more than maybe 1/2” deviation total, and that was enough to make my iPad flat again. My iPad was maybe only 1-1.5mm deviated from flat, and it was enough to cause tons of issues. I’d say that’s an issue with the design.

I finally got frustrated enough and did this fix today, my iPad suddenly became as responsive as it was on day 1, no reboot necessary!

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Exactly as my case. But I don't think I can fix it on my own. Already gave up and repair will cost me half of the 2nd hand good iPad Pro gen 2 (I have Gen1)

I am about looking forward to new iPad Pro 2018 but still waiting for people to show serious problems.

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If we assume the case is creating a flex on your iPad Pro, and that is causing touch issues. And when the iPad is not being flexed when it being in a case, and there are no touch issues.

This sounds like a Touch IC problem on your logic board (PBA).

Was a big problem in iphones, still is, and is probably not exclusive to them. Your iPad is probably going to get worse down the road. Think about how you put the case on in off, it definitely creates a little bit of flex on it. Keep in mind that the aluminium frames of iPads are a lot weaker than they seem. Get it checked out by a mobo tech, or try it out yourself.

Hope it helps

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It’s problem with Settings/Privacy/Analytics/Share iPad Analytics - turn this option off

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These settings have always been off for my iPad, don't think its related to this issue per se.

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I’ve found my solution by turning off a lot of options in settings, maybe this will help you too, turn off everything in settings (locations service, background app refresh, motion etc) to see if problem disappears .. if not, maybe some kind of iOS debugging or monitoring app could help to see moments of freezing in system log

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I tried all that and doesn't work at all. But I do in anger bend the iPad real hard and problems gone. I would not recommend but I might lucky bend the iPad back to correct position. Right now problem only occurs when playing in bed which will have different angle from sitting position.

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I had same problem with iPad Pro 12.9 inch but last night I could fix the problem.

what I did was to turn off

- Siri completely

-turn off all notication and widgets

  • turn off notifications of calendar and most other apps except for the few important once I use all the time
  • turn off background app refresh
  • turn off fetch new data
  • reduce emotion.
  • after that I did reset just by holding the wake and home button for like 10 seconds
  • after that downloaded a new keyboard from the App Store there are many there but I choose Go keyboard and delete the original apple keyboard because it some times don’t respond to click.
  • Now my IPad Pro 2017 works perfectly fine.
  • NB but i still notice little lagging with using the iPad and charging at the same time, but when not on charge it works perfectly fine

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My iPad Pro is 2015 12.9 version which already discussed with Apple shop, they checked and said my iPad Pro 12.9 is slightly bend which causing touchscreen from mulfuction and can not be repaired because of Apple policy on iPad and changing screen will cost me almost equal to new iPad Pro 2017

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Switch off airdrop……

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Tried... Did not work

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No, it worked for me for a day then in started freezing again. However, I tinkered some more and now I would declare my iPad fixed. I had switched off airdrop. Then switched off Siri and background refresh. Then switched off the battery percentage. I’ve since reinstated both airdrop, refresh and Siri. Battery percentage is still off. My iPad is like new.

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Update. OK three months on how’s it going....

Switching off the battery percentage certainly helps, but eventually the freezing returns. Cycling the percentage switch cures, but only for a day or two, then freezing is back. My iPad got so frustrating to use, I tried resetting everything, other than deleting data. I deleted the Facebook app and some other apps. I did suspect BBC News app and still do, but I guess most people won’t have this. Reset home screen and networks. Everything works great, no freezing.

Then.... I started grouping apps in folders and reinstalled Facebook. Freezing returned immediately.

So... deleted Facebook. Reset home screen. Did not group anything in folders.

Over a month now and my iPad has not frozen once. Even typing this, it hasn’t stumbled over a single key press. I do suspect that Facebook is playing a major part in the freezing episodes, but I’m vary wary of using folders on the home screen also. Avoiding both is certainly working for me at present.

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You’re talking about my old typewriter exact same issues. I hav e a Pro 1st Gen. it’s horrible no response, And that bend, that’ nuts. I know they have medication for that now but I don’t think it’s…I hate typing on this. I can’t use new pencil, not computable-already! Let me know if you’ve made headway.Thanks

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Shop in my country not solving any issue of this. I might have to visit actual Apple store that just opened here couple weeks ago to see if they can fix it. Replace it would be bad it's not worth it. It's 50% of the actual 2015 iPad Pro price. Now 2018 so it's not worth it. I could simply pay more to get a new one instead of old ones. The worst scenario is iPad pro gen 1 and 2 have a same replacement cost, but they wont give you the Gen 2 rather get a new (old model)

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I had the same problem with my iPad Pro—unresponsive to taps. Solved! Removed “glass’” protective screen shield. No more problems with unresponsive screen. Jim

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I don’t have any protective screen and sill experience this problem. First iPad had it and the replacement too.

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I’ve narrowed my issue down to battery percentage. I turn it off and things are generally ok. Occasionally it will hang on the lock screen, but I can alleviate it by turning battery percentage on then off again.

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I tried: turning battery percentage off, hard reset, turning all widgets off, network reset, turning promotion off, turning notifications off, turning Bluetooth, WiFi, cellular off, different Accessibility settings - nothing helped :-(

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I’m guessing that there are many issues here that cause freezing. Mine is definitely related to battery percentage. It’s been good for a month or so now. Keep going through the settings. There’s surely something screwing with it.

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I can tell you what I figured out with mine. It is the lightning port. Mine will freeze when anytime I have the

charger or anything else plugged in

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The problem seems to be solved in my 2018 iPad Pro 12.9. Soft keyboard does not skip or miss.

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Yes it is... Only Apple smart keyboard can solve this problem perfectly.

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I can’t believe these problems been going on for years and yet Apple still selling the iPads like there is no problem at all!! I didn’t know this problem until I got my new iPad Pro 12.9 2018.

I just got my iPad Pro 12.9 2018 with the same problems. Have not had problem with the original iPad and iPad Air 2 at all! If I knew I won’t buy the new iPad Pro. My iPad Air 2 is still working perfectly except the battery is losing charges.

I believe it is hardware problem (Someone mentioned about unbending the iPad?!). Tried to cut corners and squeeze all those components in the pad??

For $1150 and getting a pad not as good as the old original iPad costing a lot less, I am so disappointed with Apple!

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Get a magnetic case or Apple smart keyboard folio. This should fix a problem. I tried and it works.

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Nope! I tried it with no case. Same problem! Here is a post for another forum.

I don't think it is a software problem at all. The Genius Bar has no idea what is going on so all they can do is erase everything and start over! It "helped" but didn't "fix" the problem!

With mine everything is fine when I have my charging cable plugged in. As if now I have all the power I need to evenly distribute all the "power" to the screen area so all the "touches" are recognized! Design flaw?? Quality control?? (Not everyone has the problem)!!!!!!!!!!!!!

Tried plugged and unplugged charging cable many times and duplicated the problem! With battery 100% charged!

Again so disappointed with Apple!

Using Surface Pro to write emails now.

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Hmmm.... Did you check that your iPad doesn't bend? Sometimes slightly bend also cause the iPad touchscreen went bad too. I did bend my iPad Pro back so it helps but I won't recommend for new iPad Pro 2018 as it's too thin and might void the warranty.

The only thing I know is the iPad Pro 2018 have the highest claim and refund of all time.

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BTW I asked people a few things and I know that when touchscreen is unresponsive it is still work on some people. I let my sister play while touchscreen not respond to me but it does respond to her finger. Weird. Another thing, even touchscreen is not responding, rubber tip pen still works.

In your case if iPad cannot distribute the electricity evenly and causing iPad Pro not working properly, Within 14 days you can ask for a refund. Return and refund.

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>> ...touchscreen is unresponsive it is still work on some people...

Is it 2018 iPad Pro? I've heard that 2018 works for some people when it freezes. Mine is 2017 Pro, doesn't work at all when touch gets frozen.

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One hopeful tip :

i had the exact same problem. Tried software reset, iOS update, physically bending(turns out table was bent. iPad was not).

realized touch doesn’t work only when held in hands/moving/shaking. So disabled shake to undo which uses accelerometer and lock screen rotation.

So far touch works flawless. Considering the problem appeared after iOS I-date, it definitely seems to be software problem that messes with the accelerometer.

Might not work for everyone. But give it a try!

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Didn’t help me :( Shake To Undo was off all the time and I still experience this issue. Are you sure it’s the one and only setting that fixed the problem? Did you disable/enable anything else?

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Actually as som people pointed out I tried and disabled widgets, location, etc. I turned on the location service and immediately experienced touch issue again.

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Also portrait seems working better than landscape... dunno maybe I’m crazy. I’m &&^&^$^ mad at apple

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Mine just the opposite. Touch works better when held in hands especially when you have one hand touching the rim of the ipad. Must have something to do with static electricity, conduction or whatever! Just do not understand why

Apple with all the "clouds" can't even solve a little problem like this!

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Mine seems to have started doing it after updating to 12.1.1, so I’m convinced it’s software too, so holding off going to the apple store for now. I’ll give this a try...

Update: turning off shake to undo didn’t help me

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“No” is the simple answer to your question. For further info, I’ve posted on this thread all the procedures I tried to keep the non-responsiveness from happening.

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so there is no fix yet...cause ppl here are talking about magnets and turn this off and that on and buy this and that and do a rain dance with no real solution

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We don't know about anything that fixes this issue for sure. After a while it's back there even for those who say they fixed it (usually the fix is temporary for 1-2 hours).

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Yep there are so many ways people think it will solved but my answer may not solve your problem. It's more than a magnetic problem as some people having no problem at all. Apple already noticed about it but apparently they ignored.

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How did you lower the battery? I want to take mine in.

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Play games, put it at maximum graphics. Play until battery went off then charge. Charging while playing is not easy as it's too hot for your hand but that's also the idea of Ruining battery life and the last one, I am not encourage enough to take by put in the fridge when it's hot. I know that will make battery life a lot shorter and faster but I am worry about Apple might notice about it so. not to take that risk.

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Tend to play the idle game because these games won't required you to play but you can leave the screen open over night while charging

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I have been using the Khomo case, and realized that once I removed the case the problem was gone.

I also noticed that with the case on, and ipad pro on charge, I could not use the fingerprint sensor to unlock the ipad. With the case off, and ipad on charge, all is fine!

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Yes. and that happens a lot to many people. Especially iPad Pro Gen 3. Best without any protective glass, film or even case. Only best with itself, I mean Apple Smart folio

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Not sure if this is the answer, but i’ve been having this issue for many months. Not certain if it coincided with the change when I went to iOS 12 beta. But I read comments which seemed to link to the Apple Pencil so I went to Bluetooth settings and removed the Apple Pencil and it’s been behaving since. I had the issue even with no Apple Pencil around

I’ll have to see if it works long term but it could be that the palm rejection is kicking in automatically. I had the Apple Pencil and an older Apple wireless keyboard in my Bluetooth settings so maybe there’s a conflict there too. Wonder if someone else can confirm the same result. If so maybe removing and readding the pencil will work. I’m leaving it off for now.

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I tried disconnect the Apple Pencil or even forgot the device. Let the Apple pencil battery depleted. No Apple pencil around or even always with the iPad Pro. All these doesn't seem to change anything but as I do know now that I brought the Apple pencil charging dock to keep the pencil always charging and doesn't seem to fix anything. I do know that changing iPad case solved problem most of the time.

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Maybe coincidence but my wife bought a pencil, not Apple and not Bluetooth, but I tried it on my iPad. The freezing started just after.

I had an Asus touchscreen device that also froze. In this instance it was electrostatic build up on the cable from screen to pcb. Discharging the cable cured the freezing.

However, my iPad issues are certainly software related. So far I’ve defeated it and everything is working perfectly. I think there are probably a hundred reasons why it happens, which is probably why Apple can’t fix it. For me, deleting Facebook and resetting the home screen works. Ive found that grouping apps in folders initiates freezing, so I just cluster similar items by screen.

I’ve not tried the pencil again though...

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I’ve been dealing with this issue for a few months now after updating to iOS 12 on my iPad 10.5” and it’s really annoying. The screen is basically unresponsive for a good 3 to 6 seconds and I can’t use my iPad for nothing but watching videos on YouTube. It’s really a %#*@ shame that Apple hasn’t addressed this issue! 6 of my friends who also own iPad Pro models are facing the same screen unresponsive issue and I’m hoping this is a software related issue.

I will be testing if this is an iOS 12 problem on my iPad 10.5” because an iOS 11.4 - 11.4.1 jailbreak was released a day or two ago and I was fortunate enough to save my iOS 11.4 and 11.4.1 blobs which means I can downgrade from my current version which is iOS 12.1.2 to iOS 11.4 or 11.4.1 (which ever I choose) I will give you guys an update on whether downgrading to iOS 11 fixed the unresponsive touch for me.

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Something to try....

Delete Facebook app if you have it.

Go to general - reset.

From the bottom up, reset each option - location - home screen - keyboard - network - all settings.

Your iPad will restart.

Don’t touch anything. Don’t group apps. Don’t install Facebook.

See how it goes.

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It would be great . if it does solve the problem but my problem occurs since iOS 10.3 so not sure about it though.

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it has been occurring to me on the 9.7" — at first i noticed it was when my palm was in contact with the keyboard smart connector. one of the dots is exposed (the paint has been flaking and chopping off from the corner of that side from regular use without having been not exposed to unusual humidity or extreme weather conditions). i started using a different cover which i rarely remove now (even though the weight is heavier than without a cover) because the sharp edges are irritating for longer use. i will post an update when this occurs to see if it is caused by static for me and if i can do anything about it.

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You must be a first case then. I am never see anyone having problem with 9.7 inch before

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12.9 3rd gen pro here. Someone mentioned fixing the refresh rate to 60 hz fixes the Problem which actually did it for me. Problems completly gone.

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Glad to hear, Sadly for older version it's already at 60 hz. Cannot be any higher or lower.

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Thatnk’s for this tip. I’ll try it as of now. My problems seemed to be solved when I updated to the latest iOS but returned with a vengeance! Finger’s crossed!

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Did it work for you ? The Problem reappeared for me next morning but After a reboot it completly disappeared again. It was unusable before fixing it to 60hz so i assume this has to be a Software related issue.

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So far the iPad with the FPS limited to 60 is operating great.

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Mine is now unresponsive as !&&*. Its very hard to use.

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How do you change the refresh rate?

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Settings>accessibility>display accommodation>limit FPS to 60 (I know, not the same, but that’s the closest I found to this advice through internet). If there’s another setting that I have missed please let me know. I have a 2nd gen iPad Pro 12.9 256gb cellular.

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Fixed in iOS 12.1.4? looks like yes for me

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:((((( Unfortunately the problem repeated again ((((( IT WORKED only 20 hours (((

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After recalling my last iPad Pro 2nd gen, it did perform well after I got it, but problems occurred when I restored the backup.

That being said, Like Dan addressed, restoring using DFU mode could solve the issue, especially after upgrading to iOS 12.1.4.

( mins was on iOS 12.1.4, so latest iOS is definitely NOT the cure)

I just restored mine, including camera roll backup. Now everything works well.

I’ll keep you guys updated if anything goes wrong. If it’s working fine for 2-3 months, we might call this the ultimate solution.

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Can u keep us updated?

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Check my latest update, it’s the software, and there is a toggle to enhance the touch.

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Guys, just saw this one post while I was on the phone with an apple senior agent.

go to settings—> general —> accessibility —> touch accommodation , turn it on.

since my 3rd replacement, I knew it was not hardware, thus I was focusing on software, and found this new report from 2 months ago.

i believe this resets the sensitivity of touch function against fingers/Apple Pencil, so I would say it could potentially help lots of people who found it solution.

forgot the user’s name, but big shout out to him.

no unresponsiveness at landscape mode for me, at all, for the past few hours.

ill keep you guys updated.

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Has it gotten worse yet?

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Actually, not a hip up. Check my answer to the following dude. I’ll include some details since it’s not working well for him.

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I did it yesterday and so far it’s perfect (with heavy use)! I think we got something here. Apple should be notified in a month (of uneventful operation) or so. Maybe to provide an update that debuggs this issue). Thank you!

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I tried this and it didn’t fix it!

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I tried this’s few hours ago. Not much better. Touch sensitivity is only slightly improved - but it’s early days yet!

When I first tried, reaction to touch was VERY slow. So I turned Touch Duration off, and it was better.

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Hey dude, pls follow these steps to see if it improves. I restored to a “faulty” backup and had those unresponsive ness again. I then reset settings (not content and settings, just settings, so your personal data will remain untouched), and now it’s working flawless again.

I would first recommend you to DFU install iOS 12.1.4, as this would wipe off any possible bugs. If the touch issue remains, it could be some buggy codes left in the basic level of your touch sensor. Try the “touch accommodation”. Once you find it’s all working fine, restore your backup (not recommended), and if problem reoccurres, reset the settings only.

I now have the keyboard sound turned on to track the potential issue, to my surprise, it’s working fine.

Again, I’ll keep you guys posted, since my problem is very typical and it happened to all my 4 iPad Pro 12.9.

Best luck to all of you!

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Update: on my faulty backup, I turned on “touch accommodation “ it went mess, I turned it off then, everything works well now.

I would suggest you clean settings, and do a clean DFU iOS firmware install. Things should work much better, if not worse.

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Update 2-21-2019

Still working strong.

Touch accommodation makes a huge difference, and is saving the iPad.

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2-22-2019 update

Also reduced refresh rate. In theory this should be dealing with another module which controls screen, instead of touch sensor. However, after reducing it, and turning off ‘touch accommodation” still works flawless.

Method:

Settings —> general —> accessibility —> display accommodations —> limit refresh rate

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2-22-2029 afternoon update

I turned off iPad on purpose. Upon turning back on, this unresponsive ness happened again, no matter what I tried.

Now it works flawless again, here is what I did. (Before doing so, make sure you have a DFU installed firmware, highly recommended!)

1. Reset settings

2. When it’s done, try to leave the keyboard sound on, most cases it will deny any possible unresponsiveness on typing since the software will focus on touching to gather input for sound preparation.

3. You can minimize the system sound to make it barely noticeable if you don’t like it.

4. If you turned off the sound, later found the issue reoccurred, use my previous suggestions: touch accommodation & limit frame rate.

I will reduce the update frequency to weekly since no one seems to complain about malfunction of my recent suggestions. All in all, we just want a NORMAL iPad to use.

Good luck everyone, to your iPad and your life.

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All the problem in FACEBOOK app. I delete it and my touchscreen work well for about two weeks with ono problem!

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For me only Hayday game that causes me a problem but I can't play that on my iphone.

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Mais nenhuma solução? Meu ipad é pro 12'9 comprei no Paraguai e moro no brazil. Touch falhando :(

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Yes my True Tone and night shift were active. I just shut them off and will see if this fixes the issue. Last night it was so bad I wanted to throw my 1800.00 dollar iPad across the room! (Gen 3 IPad Pro AT&T 512)

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True tone and Night Shift doesn't help anything. I did punch my iPad a few times and it works (Temporary, I mean for 2-3 days more without problem)

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We should all just punch our iPads. Beat that Apple!

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Update:

Went to apple store and got another replacement. It was a rainy day, and I couldn’t replicate the touch issue, but still got the new iPad Pro.

good thing is this one works well, so far. I’ll summarise the difference I noticed just as a reference for those who no longer have warranty.

of course, if you are in warranty, ask for a replacement, and don’t hesitate or feel awkward. It’s your right and you WILL eventually get the working one.

for those who don’t have warranty:

  1. It was raining heavily and I did carry my iPad Pro through a humid environment. When I was waiting for the service coming, the iPad Pro was working flawless.
  2. it could be a software problem, but from my experience of using 5 iPad Pro, if it didn’t work, it will always be there, so I lean towards hardware now. However, the diagnose will show all hardware are working correctly. So my guess would be the static electric. The design has a flaw so for some devices, static would cause huge problem. This explains non issue during my waiting. In summary, this might not be a problem that software could solve.
  3. My replacement is not new, the SIM card tray has an obvious flaw so mine is a repaired replacement. For some reason this repair might eliminate the potential issue. So if your replacement is a used/repaired one, you will have a greater chance of getting a no problematic ipad.
  4. No warranty right? Ask apple store to flash the iOS system for you. If it’s the same DFU method, it might not solve anything for you, but worth the try right? “New” replacement I received always pre-installed apps such as iMovie and GarageBand, my own DFU flashed one didn’t have any of that.
  5. this one has iOS 12.1, not 12.1.4. Personally I don’t think it’s the issue, cuz I have had the same issue from iOS 11 to iOS 12, but I will leave it as it is for now. Once updated, I’ll post an update.
  6. Suggestions. Remember, this is Apple’s Fault not yours. If you have warranty, keep asking for a replacement until it works. If not, ask for a fresh iOS install.however, try not to restore your old backup, as that might bring any potential software problem to the new one. Yes I don’t believe it’s the software, but for precision electronics, software bugs could cause hardware issues by manipulating parameters. Last one, leave the ipad in the same room (no direct contact with water) when you shower. The steam shouldn’t trigger the water damage test strip, but might do you a favor. Good luck.
  7. disclaimer, all the above are my experience and assumptions, and may not be the true case. However, this might be your ultimate guide/advice because I have read more than 85% posts/threads that have been addressing this issue.

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Your suggestion #6 is insane. Steaming your iPad to fix it... why not just microwave it!

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So because it was too much to input, I didn’t mention all the details.

My suggestion was not INSANE. I suggested to expose the iPad to higher humidity environment to test the responsiveness, which should be tolerated by its design. Never said to shower with it, but after reading my sentences, I might need to explain a bit more.

DO NOT STEAM YOUR IPAD!

DO NOT EXPOSE YOUR IPAD TO EXTREME HUMID ENVIRONMENT FOR MORE THAN 20 SEC.

but, you can bring your ipad to the shower room after your shower, and use it there to test the responsiveness.

All my suggestions were for those who knew their iPads well and did their research. Not for people who saw my post first. If you don’t think you can handle it, don’t try it. Schedule an appointment at apple store and let them worry.

Goosekeeper, thanks for bringing this to my attention.

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I will try to shower with my iPad. Lol!

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There's a TL;DR at the end!

Hello there! I'm the owner of a 12.9" iPad Pro (2nd Gen - 2017). My iPad was too affected by the unresponsive touch problem. I constantly browsed forums for hours after hours trying to find a solution. Different things worked for different people. Some of them include:

  • Turning off blue-tooth
  • Turning off analytics
  • Turning off background refresh
  • Turning off widgets

Finally some people just gave up the iPad and got a replacement.


However, in a forum, one person suggested to remove the BACKCOVER of the iPad.


I soon realized that the iPad was working fine UNTIL i put on the back-cover. I am not being biased against the use of it and that's the reason I won't be mentioning its name here. I observed that it had 4-6 very strong magnets. A thought struck my mind - maybe it was the magnets that were interfering with its accelerometer.


So I removed its back-cover.


The funny thing is that it didn't just go away. It took 3-4 days to completely heal. Every day, the problem was gone by 30%, until today, I used my iPad for 10 hours straight. In different angles, smudging the screen with oils and dirt(yeah). using it in different orientations. BUT NO SIGN OF ANY UNRESPONSIVE TOUCH.


So, I don't think it will work for everybody but give it a try whoever has a back-cover on their iPad and is suffering from this problem.

Also, I would like to thank all the people who kept this post going and helping out those people suffering from this problem. I especially wanted to return the favor by giving my own solution. Again, Thank you!


TL;DR: Remove the back-cover (especially if it contains lots of magnets)

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By removing the back cover you mean in the insatance someone has a case for the iPad ?

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This is very bad advice. If you remove the back cover the waranty will become invalidated (if it is still in warranty). I advise you do not try to remove the back cover. The screen might easly break.

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I believe “back cover” refers to a case, one which attaches to the iPad via magnets—Apple’s covers for example.

The idea is that there is some interference caused by having the iPads embedded magnets interact with a magnetic case/cover.

He’s not suggesting that you tare off the aluminum casing.

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I removed my ‘smart’ cover yesterday, and oddly enough, I’m have yet to experience any screen/touch lag. Very intriguing.

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I reported mine at the Genius Bar last week. They did consider it an issue. The guy who helped me felt that it was most likely software related, due to it starting right after the last iOS update (12.1.4). He suggested two options:

1) report it to the technicians who log it. The more common the issue is for users, the more likely it’ll be addressed sooner. Wait for the next iOS update to see if this issue is specifically addressed. If the issue is not addressed and handled within a month or so, by means of update, bring in for replacement

2) replace the iPad on the spot.

I opted for for #1

also: DO NOT steam your iPad by bringing it in the bathroom with you while you shower, as recommended above. Terrible advice. Reckless, if not willfully destructive. You will likely water-damage your device, therefor voiding any warranty or coverage.

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I replaced the iPad at the Apple Store and received the iPad with the same problem :( Unfortunately the issue starts to appear after 3 months or so so I'm out of warranty window now.

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Having same issue. Here’s a video of trying to draw vertical strokes with finger in Paper app. As you can see, several first dont register properly (they are supossed to run from top to bottom as the rest). And then one of the later strokes also fails to register correctly:

https://youtu.be/Ra03hpG4X5g

btw currently I’m running latest ios 12.2 beta 6, and the issue persists.

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I had very similar issues and after I removed all Bluetooth devices except apple pencil everything went back to normal.

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My unresponsive issue resolved when I removed the screen protective cover. When I downloaded the 12.2 update today, the problem returned but worse. This like apple selling a car without a gas peddle. Can’t believe apple is so indifferent. Took me 5 minutes to type this response.

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Can you do a fresh install of ios12.2 and report back if the issue is gone or not? Thanks.

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I just got a replacement iPad. They say it’s new (it seems like new) but didn’t come with the usual package. I suggest that you go and claim your rights with the company. They must know the issue and ignore to publicly admit it (for obvious costly reasons). The service guy said that even though my previous iPad was unscratched and overall in immaculate condition, it had a slight bend, just barely detectable. It’s the second day with the new one (updated to 12.2) and everything is fine. Even before the update with a 12.1 in place the iPad never skipped a beat. Go for a replacement.

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Best to claim to Apple if you can

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I had all the same problems listed, couldn’t swipe unresponsive etc etc . Once I removed my screen saver problem solved . At this point if anyone has a screensaver on their iPad Pro 12.9 remove it and all your problems should be gone .

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I have this problem and do not have a screen protector. Conversely, my old iPad has a screen protector and I dont have any problems with the touch screen.

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Mine does have it and it seems to be both hardware and software related, bluetooth for me doesn’t seem to do anything, but it does happen more often when charging, also it happens a lot more often when it is hot/stressed like in games like pubg mobile with balanced/extreme or smooth/extreme with AA enabled.

iOS 12.2 seems to help a bit, but I haven’t stressed it much yet so it remains to be seen.

Also if the display locks up instead of turning the screen off and on again you can sometimes just use 3-5 fingers and drag around the screen and it unfreezes the screen.

Maybe some type of software detection of the underlying problem and automatic touch ic reset will help?

They are probably not working on it right now if the new iPads(Pro 2018/New Air/Mini) doesn’t have this problem too so if anyone have workarounds or some way to quickly unfreeze the screen please just share it here and if someone up there(first comments) can compile it will be appreciated thx!

Edit: Mine still is having problem on iOS 12.2 , just much much less frequentlly.

Also my mom’s 1 inch-bent-off-the-table-when-laying-flat freaky looking iPad doesn’t seem to have any problem at all so….

Also btw the screen and glass didn’t break, it’s super flexible for some reason, and it still works to this day even after bending it back and it has no sign of bendage now so that iPad is super magical…

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iPad 2018 has the same problem

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My 2018 iPad Pro 12.9 inch has had this issue.

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Hello!

I’m having this problem since months ago (can’t remember when it first happened).. I used to think that screen protector causing it, then I ripped it off and the touch felt better. But times later it happened again, I read some of tips like take off screen protector and clean the screen.. I cleaned the screen, yes it gets better again but unresponsive again. Some articles says take off magnetic smart case, then I did.. like before, it’s better at first but happened again.. I tried all of tips here. But I found the better one is turn off auto lock, find it at setting>display and brightness> open/lock> turn it off. It’s not stopping the unresponsive screen but minimize the frequency of unresponsive screen.

I think my ipad screen starts unresponsive when the apple pencil near with the screen. When I take it apart or turn off the pencil connection, nothing’s going wrong. I thought it was software crash like Medibang, because when I use procreate everything feels okay.

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My IPad Air 2 has major issues with the unresponsive touch. Using latest iOS 12. Cannot play games and have huge issues typing. I restored it and made it setup as new iPad, no change. Tried some of the solutions mentioned and no change. I am getting frustrated with my ipads. The iPhone, however, is fine.

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First, thanks to everyone who has added to this thread. Your suggestions and additional info are greatly appreciated.

I continue to have this issue even after trying several of the fixes here and elsewhere. The only thing I can do is lock the iPad screen and rub it vigorously with the butt of my palm for several seconds. When I unlock, it’s back to working …until the next time it goes unresponsive. That could be 30 mins or a few hours or a day.

Hope this poor workaround helps some of you who continue to suffer with this ordeal. I was going to buy the new iPad Pro until I read some buyers having the same issue with that one. I’m so disappointed in Apple. This is the sort of thing one would expect out of an item that costs a third of what an iPad does. Until this is fixed, I can’t imagine throwing anymore money at an Apple tablet.

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I can't say anything now because all iPad Pro models from 2015 till now still have this issue but not for every one so it's like we're playing the Russian roulette. I did what I have to by Playing hardcore games. Turn the iPad on overnight, day and night every day until the battery gone bad I mean just below 75% that would fit for apple replacement policy and this you can have a new one with cheap price. Don't to mention the problem with Apple staff. Just told them you need to replace a battery. Apple policy on iPad is different from iPhone so you will get a new one instead. Make sure you back up before visit the Apple shop.

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I realize about my touch screen issue again. It’s because of the nib of the apple pencil. So I bought 2 cheap nibs online. The one makes the touch not working at some conditions, like when the table is not flat or straight enough and when the pencil close to the screen, it works for seconds but it won’t work again. The other nib doesn’t make any touch issue or it didn’t make it yet. When I use the original nib, everything works fine, but it dented so it annoys me whenever I draw. The magnetic case still does the same issue. I tested it by touch the ipad on bed everything works fine without magnetic case and turn off the bluetooth (not turning off by control center but turning off by setting), but the issue comes up again when I use the magnetic case.

So I can make a conclusion that the cheap nib/case or maybe other accessories will make the ipad on trouble.

I think the cheap nib bothers the tilt sensor or something.

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As far as I know the problem most likely start after you connect the Apple pencil to the iPad. Some said it's the glass film, some said it's the case. For me it's my belly. If I am playing the iPad on my belly I will have the most trouble with touchscreen. On the table, problems poof.... On bed, Nooo!

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Ah I see, yes maybe it starts after I connect the apple pencil. I don’t use film tho. I take off the film since it happen months ago.

I just updated my ios minutes ago then the issue is gone now. Maybe it’s only software issue. I don’t know exactly.

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No one know exactly.

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That’s interesting, as the ‘belly’ thing also affects the screen on my iPad. When I’m in bed and it’s propped up on my stomach, the touch screen is very unresponsive. But i usually use the iPad on stand now (on a desk), and the problem hasn’t occurred when used that way. Very interesting. I’m using a 2018 IPad Pro 12.9, no screen film or smart case. The unresponsive screen is especially bad when I’m holding the iPad with one hand and touching the screen with the other. When I’m using it on a desk, sitting on a stand, the problem is gone. This makes it seem more like a hardware issue than software, at least in my case.

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The belly thing happens to me as well. Works just fine when its on a desk on a stand. The problem is particularly bad when I’m holding it in one hand and touching the screen with the other. In my case, it seems like a hardware thing and not a software one.

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Same problem here with my few days old iPad Mini 5, the one packed with the very powerful A12 bionic.

I mainly use the iPad to play pubg mobile. I have an iPad 6 (2018) which I have for sale now because I prefer the form factor of the mini 5, and the extra performance comes in handy.

However, where the iPad 6 was flawless with pubg mobile / touchscreen response, the iPad mini 5 is pure !&&*, is this a software or hardware problem I don’t know.. But I will go to an Apple service center on monday.

I made a video of the problem:

https://www.youtube.com/watch?v=_jZzeCu9...

A part of the screen becomes unresponsive after playing a little, as if some pixels are not registering any movement..

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People bearly have a problem with iPad Mini. Most of them are iPad Pro. Even iPad Pro 9.7 inch I almost have not heard from anyone. You can visit Apple but don't expect much from them

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@mrhymn well that is pretty pessimistic lol. So I actually did go back to apple with the problem on my iPad mini 5. They diagnosed the problem, 1 week later I got a brand spanking new iPad mini 5. Works perfectly now!

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It’s good when problems occurs before the warranty is out but after this you have to ruin the battery life to get a replacement in cheaper cost.

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It appears that if your device isn’t cracked, the connector itself is screwed, if nothing changes after replacing the top glass, it might be a circuit board issue

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Could be. My new one doesn't have any protective glass on the iPad Pro some said could have scratch on the screen but many said the protective screen causing most of unresponsive problem and since Apple can accept the small scratch and a bump on iPad corner so I will keep it as it is.

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I did tried to change the glass before. Doesn't work.

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How can I make this five fingers touch screen which’s not responding.

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I figured out what the issue was for me. When anything comes into firm contact with the smart connector, the screen randomly starts becoming unresponsive. If I take it out of the case and use my hand pushed against it, it’s reproducible. as I take my hand away, responsiveness returns. 0 issues outside the case. I’ve been wondering what the issue was for 4 months now…..

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Try iPados beta. I think it might have helped.

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It's a hardware problem, it cannot be fixed by software updates.

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I also thought it had helped when I installed iPad OS, but the problem came back after a short while. Found out that it helps to kill all tasks which are not needed, so it might be related to memory consumption or CPU load.

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Absolutely agree on the CPU load thing. It feels like everything "works for a bit" but those things usually involve you restarting your iPad, so everything is shut-down. Enough tasks open up and whammo, touch starts falling apart. Kill those tasks, and touch starts coming back. At least that's consistent with my experience. I really thought that it has been everything that I've tried... each time... but it comes back to this.

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Mine is a 3rd gen. 12.9 and for me it's trying to use while it is charging. If I unplug the cord and restart it it will be ok until I put the charger back in!

It's ridiculous that a $1400 dollar item have any of these issues. I am on my 3rd replacement and they always work fine in the beginning!

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This website is worthless. 30 pages of trial and error. Where are the damned experts?

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It's a problem with iPad itself that ultimately can only be fixed by Apple. But Apple doesn't want to fix the problem. They want you to spend $$$ more on a new device that will stop working after year or so. And then again and again.

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I totally agree with Tony!

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Yes the problem is the charging port or flex in the glass pushes on the charging port and it touches or puts pressure on something underneath it. Anytime it happens do a hard reboot and it will be fixed until you plug the charger cord in the port and try to use it. Especially if you try to game with it.

Hard Reboot with screen dark:

1) Push the volume UP

2) Push the volume DOWN

3) Push the POWER BUTTON in and HOLD IT IN UNTIL YOU SEE A BLACK SCREEN WITH THE APPLE LIT IN THE MIDDLE

showing you that it is restarting.

AND DONT HAVE YOUR CHARGER CORD PLUGGED IN IT. It will be fine until it needs to be charged.

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Resetting to factoryv defaults seems to improve the issue. But never been able to fix it minus asking Apple for new one. Ive had to do this 3x now with the iPad pro. An issue I never had few years ago. Steve Jobs legacy is violated by this $@$*!& user experience.

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Asking Apple for a new one is best option.

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I have the same problem with my 10.5 inch iPad Pro. I dont remember when it started, if it was after an update or after some changes I did, and I have tried a lot in this thread but without any solution. What I have noticed though, is that when the screen freezes, the AssisitiveTouch button still works (general -> accessibility -> AssisitiveTouch) and the assistiveTouch button can even be moved around the whole screen, even though it was not responding to touches before. So, it doesn’t seem like a hardware problem?

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It's complicated to say. Some say it's iOS and some say it's hardware. Some people having this issue when they are using an iPad with a case that have a magnet or to say a smart case or some sort. In my case when I got this iPad Pro as iOS 9 nothing changed and when updated to iOS 10.3 problem occurs so I made a replacement asking apple to replace the battery since Apple do not take any responsibility on a problem like this. Asking for a new replacement cost is too high so I am asking for battery replacement and yeah I got it in very cheap price also using it for 3-4 months without a problem but this time I am no longer use any case that have magnet, metal or rubber or silicon but a pure leather and plastic. No problem again.

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Solved:

I was suffering from the issue for the last 4-5 months.

I discovered that the likely cause was essentially a bent device (I have iPad Pro 2017 12.9in)

I had noticed earlier that trying to bend the ipad slightly “outward” - i.e. toward the back side - helped temporarily.

One day I checked the screen along the long and the short edge and noticed a bit of curvature. Bending the ipad with a bit more force along those two axes has **completely solved the issue!!*

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I understand this. My case also bend before but it doesn't fix anything even I bend it back to place also iPad pro 2015 is very strong, Need quite a lot of force to do so. Now I got a replacement and I'm good now

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Hi

i have an ipad pro 12.9 2nd generation and found a solution for this problem and i did below steps :

  1. Reset the settings ( settings > general > reset > reset all settings )( it didn’t erase your content and data on ipad )
  2. update my ios version to 12.4.1 with my laptop ( with newest version of itunes )
  3. limited the frame rate ( settings > general > accessibility > display accommodations )
  4. turned off gestures and show suggested and recent apps ( settings > general > multitasking & dock )
  5. turned off background app refresh ( settings > general > background app refresh )
  6. turned off shake to undo ( settings > general > accessibility > shake to undo )

and my problems went away after 1 or 2 days

remember that you must always update ios with itunes

note 1 : i haven’t any kind of screen protector or cover or Apple Pencil or keyboard dock

note 2 : actually 99% of problem solved because I rarely face with that and so happy because it made me crazy before and now maybe happen once in a day or less

September 6 Update : i find out that many times the problem will become because of problems in battey calibration and you should check out your battery calibration

But how ? by using imazing desktop application

imazing will show your cycle count and battery health

Connect your ipad to your pc and open imazing app

Click on battery picture on right-down edge

Then check your battery health

Then work with your ipad and in the same time check your battery health

if your battery health percent is normal and stable then your battery is calibrate but if it change in a range ( goes up and down ) then your battery have some problems and it has a bad effect on your touch screen function

for calibrate your battery you need to let your ipad’s battery drain completely untill when you push the power button nothing going to happen ( even that picture that shows you need to recharge battery can’t display ) ( it may take time 12h to 1 day because of big ipad pro’s battery ) … then connect your ipad to an standard charger … when your ipad powered on , turn off it again and wait for about 6 to 8 hours … then disconnect the charger and turn on the ipad and do this procedure for 2 or 3 times to recalibrate your battery

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I hope that it can help you all ☝️☝️☝️☝️☝️☝️☝️☝️☝️☝️

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