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This laptop is the 14" variant of Dell's mid range drop in Laptop. It has excellent build quality and is easy to repair.

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Opties

no backlight on screen, tried different cables and new screens, bad MB

Hey guys,

I've done what i consider some serious troubleshooting on this Dell E5470.

I've tried 4 different LCD screens, 3 of which were orderd brand new.

I've tried 3 different video cables.

All of the above have resulted in screen displaying basically 0% backlight.

Yes i've used FN+F12 and i can see the bar is maxed out.

BIOS is latest and says backlight is full.

I've connected an external display it and looks perfectly fine.

It seems like the problem MUST be at the motherboard? Is that possible for the motherboard to not let the screen have backlight?

Also for FYI - the E5470 has 1 cable between the motherboard and screen. The part connects to the motherboard, one part to the screen, and one part to the webcam. I've tried unplugging the webcam too just in case, no luck.

There are NOT 2 or 3 different connections on the LCD itself, just one.

Also other strange things;

I've tried 2 brand new 1080p screens that are made for this model, both get zero backlight but can see the screen ok.

I've tried 1 brand new 1366x768 screen that is made for this model but it gets no backlight but additionally only the left side of the screen shows any picture, the right side has nothing (split down middle).

Thanks in advance

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Opties

Hi,

Most laptops have a lid switch which controls the backlighting. It is usually a magnetic switch with the switch in the lid and the magnet in the case or vise versa. Sometimes the switch is on or near to the Power button board and the magnet is in the lid.

Some have it where the backlight power supply goes thru the switch and feeds the backlight circuit in the screen whereas others use it to send a signal to the motherboard to switch the backlight on/off.

In your case it sounds like the latter (as there is no separate backlight power cable connected to the screen) where the switch causes a software control of the backlight power as opposed to a mechanical switch action cutting off the power.

The switch (magnet?) is usually located behind the lower section of the lid under the screen to either the left or right of the screen.

Unfortunately I cannot find a service manual for your model laptop so I cannot tell you exactly were it is located but hopefully this info may be of some help.

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Did this actually solve OP's problem? I'm experiencing the same but not sure where the lid switch is on an E5570.

door

I have the same problem . I beleive that the faulty part is the video connector on the motherboard . One or more contacts are dammage . I can see it . I am planning to change the connector

door

Idk if you can do photos here or a link, but I would be genuinely interested in seeing this connector status, I believe I’m currently working on a 7490 with potentially similar problem, since a replacement LCD panel resulted in making no difference with inverter not getting signal from main board. I’m also trying to dig up a schematic for any similar latitude series laptop board, like between 6th and 8th gen intel I think would still be helpful.

All the best

`k

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Alex Parshall zal eeuwig dankbaar zijn.
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