Rep: 13
2
1
My laptop has started to stutter when playing video from the internet. It does it on Skype, Youtube and Facebook videos. The screen freezes for a second or two and the sound stutters ddddddddddd.
I have checked the same video clips on my smartphone and all works fine through the same wifi. Any ideas what it could be.
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Rep: 13
2
1
It has taken me 5 days to sort out this problem. I have deleted programs, run diagnostic programs and done a defrag and clean up. Having searched the web I am not the only one with the problem. It would seem that Dell Support Assist and Dell Support Assist Agent were installed on my laptop without my knowledge on 12.Feb 2015. I have uninstalled both programs and this has resolved these issues.
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Rep: 13
1
Thanks PaulR. I checked and Dell support Assist was installed without my knowledge on my computer as well. Uninstalling them totally corrected the problem. Thank you very much.
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John, Good to hear that you were able to fix it I had hoped that someone would benefit from my post :-)
I did what was suggested and just listen to a talk….IT WORKS! Thanks!
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Ι am encountering the same problem. I followed the tip above and removed Dell Support Assist from my pc. Unfortunately the problem ist still there! Should I perhaps remove Dell Digital Delivery Services as well?
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Could be video driver issue as well as memory issue on your Dell. what have you tried? Does it play videos that are not being streamed ok?
door oldturkey03