Xbox One Stereo Headset Troubleshooting

I plugged the headset in, but I do not hear sound from one or both of the speakers.

The volume for the headset may be set to the lowest setting. You will hear no sound if the volume setting is at “0”. Turn up the volume by pressing the volume increase button on the right side of the adapter.

The headset adapter allows you to change the balance between the sound you hear from the game and the sound from the chat room you are currently in. If the balance is set to 100% for the game and 0% for the chat, you will only hear audio from the game you are playing and not the chat (and vice versa). You can change the game and chat balance by pressing the buttons on the left side of the adapter.

The Xbox One controller’s firmware needs to be updated to be compatible with the headset adapter. The Xbox Support website provides instructions for how to do this.

The headset may not be firmly connected to the adapter. This interference may prevent the headset from playing sound in one or both speakers. Disconnect the headset from the adapter, and reconnect it again.

The adapter may not be firmly connected to the Xbox One controller. This interference may prevent the headset from playing sound in one or both speakers. Disconnect the adapter from the controller, and reconnect it again.

The controller you are using may be broken. Check to see if the headset works by connecting it to another controller.

If the above solutions do not work, then the speakers may be broken and may need to be replaced.

When I speak into the microphone, no one online can hear my voice.

The mute setting may be on. This deactivates the headset microphone, preventing it from picking up sound. Turn off the mute function by pressing the mute button on the headset adapter.

The Xbox One controller’s firmware needs to be updated to be compatible with the headset adapter. The Xbox Support website provides instructions for how to do this.

If the solutions above do not solve this issue, the microphone may need to be replaced.

I hear this loud buzzing/beeping sound in my headphones that keeps getting louder.

The speaker volume may be set too high. This may cause noise from the speakers to be picked up by the microphone which will loop back to the speakers causing feedback. Turn down the volume by pressing the volume control button on the right side of the adapter.

One person in your chat room may be transmitting his or her feedback problems to the rest of the chat room. Ask the one who is transmitting feedback to check his or her headphones, or mute that person in the chat room menu.

The headset may not be firmly connected to the adapter. This slight interference may cause excessive noise feedback. Disconnect the headset from the adapter, and reconnect it again.

The adapter may not be firmly connected to the Xbox One controller. This slight interference may cause excessive noise feedback. Disconnect the adapter from the controller, and reconnect it again.

I connected my headset to my controller, but there is still sound coming from my TV

The sound from your TV does not automatically mute when you plug the headset into your controller. You can lower the volume or mute your TV without affecting the sound coming from the headset speakers.

When I press the buttons on the adapter, nothing happens.

The adapter may not be firmly connected to the Xbox One controller. This interference may prevent the input from the adapter buttons from transmitting to the controller. Disconnect the adapter from the controller, and reconnect it again.

The Xbox One controller’s firmware needs to be updated to be compatible with the headset adapter. The Xbox Support website provides instructions for how to do this.

If the solutions above do not resolve this issue, the adapter circuit board may be broken and may need to be replaced.

If the solutions above do not resolve this issue, the buttons on the adapter may be broken and may need to be replaced.

If the provided solutions do not solve the issue, there may be a problem with the Xbox controller.

The controller will not provide power to the headset if it has low battery life. Make sure to charge the controller before use.