SteelSeries Arctis Pro Plus GameDAC Troubleshooting

There is no sound coming out of the headphones or the sound is distorted.

Your volume knob may be set to the lowest position. Simply rotate the volume knob on the headset counter-clockwise to increase the volume.

Check to make sure that all the cables are properly connected between the headset, GameDAC, and the device. If there is debris in the sockets, clean them out using compressed air. Reconnect the cables and test the headset again.

Check if your software is out of date. If it is, your headset audio quality could be affected. Please follow this link to update your software. Sign in or create an account to download the software. Once you have updated it, test the headset again.

If the headset is still not transmitting audio very well, the connection sockets may be damaged on the headset. Check out our guide on replacing the 3.5mm audio jack.

If you are having trouble rotating the volume knob, the mechanism may be damaged. Check out our guide on replacing the volume knob.

The microphone quality changes when you wiggle or touch the cable, or the microphone does not transmit audio at all.

If your headset is only transmitting audio from certain microphone positions, then your connection cable may be faulty. Check out our guide on on replacing the microphone cable.

If your microphone connection cable is ripped open and you can see the copper on the inside of the wire, then the sound quality could be affected. Check out our guide on replacing the microphone cable.

The headset buttons aren't pressing down, or are sticky and take a long time to pop back up.

If you press down the button and nothing happens, or if it doesn’t do what it’s supposed to, then your button itself may be damaged. Try powering off your device and turning it back on. If the functionality of your buttons does not change, then follow our guide to replace the microphone mute button.

Particles and dirt might build up in the sockets over time. If there is a crunching noise or feeling when you try to push the button, then there has probably been dirt buildup. Follow our guide to remove the microphone mute button cap to see if junk has accumulated in the socket. If there is debris in the socket, clean it out using compressed air.

Your knob doesn’t turn anymore, or the knob is sticky.

Particles and dirt might build up in the sockets over time. If the knob doesn't rotate smoothly, then there has probably been dirt buildup. Follow our guide to replace the GameDAC knob to see if junk has accumulated in the socket. If there is debris in the socket, clean it out using compressed air.

If you are having trouble turning the volume control knob or hear clicks when rotating the knob, the mechanism may be broken. Follow our guide on replacing the GameDAC potentiometer to safely access and replace the mechanism.

The headrest is overstretched, overcompressed, or broken.

If your head strap is uncomfortable, it is likely that the strap is not adjusted to fit your head properly. To adjust the strap, remove the velcro tab. For a smaller fit, pull on the tab to tighten the head strap. For a larger fit, allow the strap some slack to loosen the head strap.

The headset has become uncomfortable or hard to use because the ear cushions are worn out, torn, or dirty.

Dirt and particles may be building up in the ear pads. Refer to our Ear Pad Removal guide to properly remove the ear pads. To clean leather ear pads, use a warm, damp cloth and soap to wipe down any spots. For cloth ear pads, apply a damp cloth and soap, or wash the ear pads in a washing machine.

If your ear pads are torn, you will need to get new ear pads. Once you have the ear pads you want, take off your torn pads by pulling the edges out from around the headset. Then, put on your new ear pads by taking the elastic band of the ear pad and wrapping it around the corresponding speaker frame.