Sony PlayStation Camera Troubleshooting

The console does not respond to voice navigation commands.

Ensure camera's connector is fully seated into the correct port on the console.

If camera is plugged in and video works, but the audio is inoperative, the microphone array connector may not be fully seated to the motherboard. Ensure connector is fully seated by following this guide through step 10.

If camera is plugged in and the video works, but audio input is still inoperative after checking the array connector, the microphone array is faulty. Replace the microphone array using this guide.

The console does not show video output for video chat.

Ensure camera's connector is fully seated into the correct port on the console.

Check the area around the camera to ensure its view is unobstructed into the area you want to be seen by the camera.

If the camera is plugged in and audio works, but video output is not produced with an unobstructed view, one, or both of internal cameras are faulty. Since the cameras are affixed to the motherboard with an epoxy, replace the motherboard using this guide.

Video output is produced, but tracking of players does not work for controlling games.

The background setting's contrast should be a consistent color tone and needs to differ sharply from the user, for proper movement tracking. Ensure the background setting in the camera's field of view maintains a sharp contrast to the user's clothing color tone and skin's color tone.

If camera produces video for video chat, but does not track movement, or lags, after checking on the background contrast, then the camera's motherboard is malfunctioning. Replace using this guide.