Sony BDP-BX320 Has Distorted Audio Output

If your Sony BDP-BX320 Blu-ray player is experiencing distorted audio or audio syncing issues, follow the steps below to troubleshoot and resolve the issue.

• Check Cable Connections: Check if the HDMI cable is securely connected on both ends at the BDP-BX320 and the TV. A loose connection can disrupt the audio signal, leading to distortion.
• Try a Different HDMI Cable: If the audio issues persist, replace the HDMI cable with a new one; this will help determine if the original cable is faulty or damaged.
• Test the HDMI Port: Plug the Sony BDP-BX320 into another HDMI input on the TV. If audio works well on other ports, the issue may lie with the original HDMI port.

If the audio works well on other ports, the issue may lie with the original HDMI port. If replacing the port is necessary, consider contacting a technician for assistance or purchasing a new port yourself.

• Check Audio Output Format: Navigate to the audio settings on your Sony BDP-BX320 and ensure that the output format is correctly set for your audio system (e.g., PCM or Bitstream). Conflicting settings could cause distortion or synchronization issues.

Resetting the audio settings can resolve conflicts that may be causing audio issues. Here's how to reset:

1. Press the Home button on the remote control to access the Main Menu.
2. Go to Settings and click Setup.
3. Select the Audio Settings option.
4. Look for an option labeled Reset or Factory Reset and confirm the changes.
5. After resetting, revisit the Audio Settings to adjust the output format and preferences as needed.

• Update Firmware: Visit Sony's official website and follow the instructions to update the firmware if a newer version is available for BDP-BX320.

• Test with Another Device: If possible, test the device with another TV or sound system to rule out external issues. If the audio distortion persists across different systems, it is likely a hardware malfunction.

If the problem persists, you may need to consult Sony support or a technician to repair it.

Replacing the optical drive (or even the audio processing unit) might be necessary in case of severe hardware damage.