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Nokia 3560 Troubleshooting Guide

My phone will not charge

Bad connection between plug and phone inlet

Double check the connection. As the phone becomes older, the parts themselves become, which makes connecting the phone difficult.

The charger is not plugged in correctly

Check the socket and make sure that it is plugged in completely. The prongs on the plug might be bent, which will not allow them to complete the circuit.

My phone will not turn on

Hold down the red, end-call button

Hold the button down until the screen lights up.

Battery might have lost contact with the battery housing

Slide the back cover off of the phone to expose the battery. Push on the battery to ensure that it is completely secured.

Battery might be dead

Plug the phone in and turn it on by holding the end-call button.

Some of my buttons do not work

The button pad might be worn out

Please refer to the dismantling guide. Sometimes sand and other small particles can become lodged under the keypad preventing you from pressing the button. Also, check the number pad to see if it is torn.

The key pad might be locked

Press the menu button and follow the on-screen prompts. (Typically tells you to press the star button.)

I cannot listen to my voice mail

Does your phone plan include voice mail?

Contact your wireless provider and make a change to your account.

Have you set up your voice mail?

Contact your wireless provider and make a change to your account.

Are you calling your voice mailbox?

Double check, or set up your voice mailbox number.

If you have a password, are you entering it correctly?

Contact your wireless provider for assistance.

My phone will not make or answer calls

Your phone might not be on

Make sure the battery is charged, or the phone is plugged in.

You might be in an area with poor cellular reception

Being underground, in some brick buildings, or elevators can block cellular reception. Move outside, or near a window.

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