Kobo eReader Basic Troubleshooting

If your eReader is no longer under warranty, you can repair your eReader yourself. If you're not sure if your eReader is still covered under warranty, contact Kobo Customer Care by clicking here and selecting Contact Us at the bottom of the page.

Depending on what the problem is, you can replace most parts in your eReader to solve issues like battery issues or screen issues. To learn more about which parts you can repair, visit iFixit's repair hub.

The following are a list of the components of your eReader which are repairable. Please be advised that only repairs to these components are authorized by Kobo:

Display
Battery
Motherboard
Front and back cover

To determine what you'd most likely need to repair, follow the steps below.

Before you attempt to repair your eReader, try the following:

If factory resetting your eReader and signing out didn't resolve the issue, replacing a component may solve the issue:

Replace your display if you experience any of the following:

Your eReader turns on but the touch screen is unresponsive.
Vertical or horizontal lines across the screen.

Replace your battery if you experience any of the following:

Your battery appears swollen or ballooning.
Your battery doesn't hold its charge like when it was new.

Replace your eReader's motherboard if you experience any of the following:

Damage to the USB area (for example, rust, water damage, or a loose USB port).

To learn more about identifying which part to repair, visit iFixit's repair hub to learn how to diagnose the problem and determine which part you need to replace.

Need more help? Visit the link below to get additional support from iFixit: