JIAYU F1 Troubleshooting

The battery could have no charge. To test the battery, connect your phone to the charger. If the phone does not charge, the battery will need to be replaced. Please see the Battery Replacement Guide.

Your phone may have a broken display if you can hear sounds or feel vibrations but see no display. If the display is broken, it will need to be replaced.

Your phone is on, you're trying to watch a sweet video, but you can't hear any sounds.

The phone could be on the mute setting. Use the volume buttons located on the top right side of the phone to check the volume, or manually check the volume setting in the phone’s settings application.

The speakers on the phone could be broken and will need to be replaced.

Even after pushing every button over and over, your phone isn't responding.

Reset your phone by holding the power button located on the top right side of the phone until the phone turns off and restarts.

An extremely low battery may cause the touchscreen to freeze. Check the battery and connect the phone to the charger for 20 minutes.

Application Does Not Respond or Gives Error Messages

You keep trying to play Candy Crush but it's just not working.

That particular application may not be compatible with the phone’s operating system. Check the application store on your phone to find a compatible version of the application.

The file for the application may be corrupt. Delete the application from the phone and check the application store on your phone to find a different version of the application.

You've got places to be, but your phone is taking forever to charge. What gives?

Check the battery port on the phone and the charger connector for dirt and/or damage.

Try using a wall-charger, as wall-chargers provide a more powerful charge than a computer/USB charger.

Try connecting to different chargers or outlets to see if the charger is defective.

If you have tried all of the above, the battery could be defective and will need to be replaced. Refer to our Battery Replacement Guide.