Infinity v2 10.1 Troubleshooting

When trying to power on the device, nothing happens.

Plug the device into power with the appropriate power cord.

Make sure the cord is securely plugged in and the device responds to being plugged in.

Make sure the charging port is clean and clear of debris

Charge the device.

Turn on the power by holding the power button until the Infinity logo appears.

Take a look at the power button. If this is damaged see the replacement guide.

If after replacing the power button, the device still does not power on see the back case replacement guide.

Plug in the device to power using the USB cable and charge the device for 6 to 8 hours to make sure it is fully charged.

If the device does not hold a charge the battery could be corrupted, in this case, refer to the battery replacement guide.

When interacting with device, the screen does not change.

If the device is running too slowly or is unresponsive, there may be too many processes running.

Close all running applications and restart the device.

If the device is frozen the processor may be overwhelmed. Use a pin to push the reset button located next to the microphone. This will perform a soft reset and should return the device to normal.

Hold down on the Volume + button while  holding down the Power button at the same time. The tablet’s screen should turn on. When it does let go of the Power button but keep the Volume + button held down until you see a large Android in the center of the screen.

If the device is unresponsive, and no other solutions have worked, there may be a problem with the motherboard. See our ++motherboard replacement guide++ for more information.

When interacting with the touch screen, it responds in a different location

To fix the tablet not responding correctly due to a cracked screen you must replace the screen. For more detail on how to replace screen click here.

To re-calibrate the device, the easiest way is to reset the device. To reset the device, there is a reset button located on the bottom of the device located next to the mic. To activate the button you must stick a pin into the hole where the reset button is located.

To fix water damage on a device, you can try to get the water to dry, likely the screen will be permanently damaged. If this is the case, you will have to replace the screen. To see how to replace the screen see screen replacement guide.

In some cases, a touch screen that does not respond correctly could be do to dirt buildup on the screen. To fix this, you can use a glass screen cleaner with a cloth meant for device screens.

Image is not properly displayed

If you see any liquid behind the glass, the LCD display could be damaged. Refer to the LCD Screen Replacement Guide.

If a device is overheated take it out of the sun and put in room temperature or colder. Turn off the device and let sit while turned off and unplugged for about 20-30 minutes.

To fix water damage on a device, you can try to get the water to dry, likely the screen will be permanently damaged. If this is the case, you will have to replace the screen. To see how to replace the screen see screen replacement guide.

If there is a cracked screen causing an image distortion on the tablet the solution is to replace the screen. To see how to replace the screen see the screen replacement guide.

Audio is either unable to be heard or sounds distorted

Ensure the volume is raised with the button on the side of the device

If your device is still not producing sound, check to see if the App you are using is muted. Many apps will have sound settings where certain parts of the audio such as music can be muted. If these are all un-muted, check to see if the device’s sound is muted. Enter the settings app and scroll to SOUND. Ensure the sound is up and the buttons on the device can properly control the volume settings.

If the sound is too quiet, check to see if the volume is at maximum. If it is, check the speakers on the bottom of the device. Ensure there is no dirt or debris blocking the speakers. If the speakers are clogged, clean them by gently running a cotton swab over the outside of the speaker. You can also gently blow into the speakers using canned air to dislodge any debris blocking the speakers