HP Chromebook x360 11 G3 EE Troubleshooting

if you are unable to turn your device on, there may be several issues causing the problem.

Connect the device with charging cable:

If the device does turn on, the battery is damaged and must be replaced.

If the device does NOT turn on, the charging port is likely to be damaged and must be replaced.

If you hear the boot up sound, but the device will not turn on, then the display is most likely to be damaged.

If the device makes a lot of noise, then the interior might be dirty and needs to be cleaned.

If you are unable to charge your device, there may be various issues causing the problem.

Test the charging cable & brick with another device. If the new device cannot be charged with the same charging devices, then you'll know that either the cable or brick.

If the new device can be charged with the same charging devices, then you'll know that the issue is caused by your device. This could mean either software malfunction, damaged battery, or dirty/damaged charging port.

If your device is experiencing significant reduction in performance, there may be various issues causing the problem.

Take the back of the device off and clean the internal by blowing air.

If none of the issues above are present, then your battery may need to be placed.

Restart your device to get rid of any glitches

Update your device's software to latest released version

If your device is unable to connect to Wifi or any network, there may be various issues causing the problem.

Update your software to latest available version provided by authentic party

Reset your network and Bluetooth setting

Make sure there are no interference by environmental factors. Environmental factors may be remote location, walls or other physical objects blocking signals.

If none of the above issues are present, then your wireless chip or band might be damaged

If your device is overheating, don't worry! This is very common issue for modern devices.

Use the PROVIDED charging devices (aka. charging bricks and cables)

DO NOT place the device under direct sunlight

Clean and maintain the device once in a while!