Google Pixelbook Go Troubleshooting

The device will not appropriately connect to wireless Bluetooth devices.

Attempt to bring the devices closer. If connection issues persist, turn your Bluetooth off and on to encourage the devices to reconnect.

Make sure all devices are in pairing mode. Go to your device's settings, and then make sure that Bluetooth is turned on. If you are unable to find this setting, use your device's search feature to find it.

Check your Bluetooth settings to make sure that your device is not connected to another device. The device may not allow you to have multiple connections, so a previously connected device that is still in use may be preventing you from connecting additional devices. Simply disconnect the old device, and replace it with the new one.

Attempt to disconnect and reconnect the devices. If this doesn't work, choose "Forget the Device", and attempt to reconnect the devices entirely.

If the above guides didn't resolve the issue, restart all devices and try again. If your device will not shut down from inactivity, try holding down your power button to encourage the phone to shut down. Once shut down, re-hold your power button to turn your device back on, and try connecting again.

The device is operating slower than usual.

First, check your internet connection. Attempt to disconnect and reconnect back to your WIFI. You may have to reboot your WIFI router, and if that does not help, contact your internet service provider if that doesn’t work.

Make sure you limit the number of tabs you have open, especially if you are doing something where the performance of your device matters. Disable or delete any unneeded extensions as well.

Delete unneeded files from your device. Clear your browsing data and download history. Uninstall apps that you don’t use.

If the above guides didn't resolve the issue, attempt to restart your device. Restarting your device can help with lagging issues as well.

1. Turn off your device by holding down the Power, or selecting the time in the bottom right and choosing Power.
2. Wait 1 minute.
3. While pressing and holding the Refresh key, tap the Power button.

Device battery does not recharge when the power adapter is plugged in.

Check to make sure the cable is completely plugged into the charging port of the Pixelbook and also completely plugged into the wall outlet.

The outlet you're using may be connected to a switch or not working properly, so try a different outlet on a different wall or different room. If this does not work you can deduct it as either a problem with the Pixelbook or cord itself.

The power adapter may be damaged, so replacing it with a new cord may cause your device to charge. If not, you may need to look at the device itself.

If you still have a little bit of power, you can update the Pixelbook to the latest version.

1. Make sure it’s connected to WIFI.
2. Click the time in the bottom right corner and then select “Settings”.
3. Click “Menu” (three stacked lines) then select “About ChromeOS”.
4. Click “Check for Updates”.
5. If an update is available, it will download.

If the above guides didn't resolve the issue, attempt to restart your device. Make sure the device is backed up before completing this step, as it will remove all personal data from the device.

1. If your Pixelbook isn’t already turned off, press and hold the power button to do so.
2. Wait 1 minute.
3. Press and hold the refresh key (arrow shaped like a circle) and while holding, tap the power button.
4. Plug in the power adapter.

The audio from the speakers of the Pixelbook is poor or not working.

To check if your audio is muted, click your account picture on the bottom right of your screen and adjust the volume using the slider.

Unplug any audio devices and go to the audio settings on the Pixelbook to make sure that the speaker you are trying to reach is selected for the audio.

Make sure the Pixelbook is not outputting the audio to a connected Bluetooth device. Do this by temporarily disabling Bluetooth in settings.

If the above guides didn't work for you, attempt to reset your device.

1. Turn off your device by holding down the Power, or selecting the time in the bottom right and choosing Power.
2. Wait 1 minute.
3. While pressing and holding the Refresh key, tap the Power button.

The device’s screen is frozen or showing a black screen.

Plug your device into the standard issue charger. Allow the device to charge for at least 10 minutes. If the device does not power up, the battery may need to be replaced.

Go to your settings, and then proceed to display. Tap brightness level, and then adjust the slider as desired.

Check the bottom of the device by placing your hand underneath the device. If the device is hot, allow the device to cool down for roughly 15-20 minutes, and then try powering it on again.

Flip the device into tablet mode and slowly close it. If the screen is responsive at certain angles, this is a hardware issue.

Press Esc + Refresh and then press Power. Let go of Power, and when a message pops up, let go of the other keys. Follow the instructions on the recovery page.