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Audio is coming out “gargled” or too quiet

Place both devices close to each other. Turn off other bluetooth devices within the proximity to confirm that there is no outside interference.

Verify that AUX or USB cord is plugged in completely. Examine cord to see if there are any breaks in the cable. Ensure cord does not work with other devices. Replace cord.

Examine wires for breaks or tears. Confirm that wires are connected properly to speakers via sautering. See repair guide for wire replacement.

Speaker remains unconnected when trying to pair with another bluetooth device

Place devices close to each other. Ensure path is clear between speaker and device. Turn off other bluetooth devices within proximity.

Turn on bluetooth in Settings on device. Hold down bluetooth button on speaker to ensure that the speaker is in the “discoverable” mode.

Charge device to at least 50%. Attempt to connect again.

Ensure device is attempting to connect to speaker bluetooth. Read user manual or call speaker manufacturer to confirm that device and speaker are designed to be compatible.

Verify visible damage to bluetooth module or motherboard. See repair guide for replacement.

When pressing the power button, speaker does not turn on

Verify power cord is fully plugged in to speaker power port and power outlet.

Replace power cord.

See repair guide for replacement.

When trying to change the volume, the speaker doesn’t respond

Turn up volume on connected device.

See repair guide for replacement.

There is no audio but the speaker is on and connected

Turn up volume on both devices

See repair guide for wire replacement.

See repair guide for replacement

Ensure device is attempting to connect to speaker bluetooth. Read user manual or call speaker manufacturer to confirm that device and speaker are designed to be compatible.

After plugging in USB or AUX cord to device and speaker, there is still no audio

Verify cord is fully plugged in to USB or AUX port and device.

Replace cord.

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