AYL SoundFit will not charge
The AYL SoundFit will not recharge on connecting to power supply
Possibly a faulty USB connector
Check to make sure no dust has accumulated in the charging port. User may try cleaning the USB connector on the body of the device. Use of a lens blower is advised.
Faulty USB Cable connection
User may try using another similar cable to try charging the device or may order a replacement cable from the AYL SoundFit website
AYL SoundFit will not turn on
When holding down power button, device does not turn on (no lights blink and no startup sound)
Device is not charged
If the device is not charged, plug the USB cord into a computer or into a wall adapter and into the device's mini USB port. Any USB wall adapter should suffice.
Charger cord is faulty
If you have an electronic device with a charging cord similar to the SoundFit, try using the SoundFit charging cord to charge the other device. If this does not work, the charging cord is faulty and a new one must be purchased in order to charge the SoundFit device.
Battery is faulty
Plug the SoundFit into a charger that you know works. If it still does not charge, then the battery must be replaced.
Motherboard is faulty
If the above steps do not work, then the motherboard of the SoundFit device must be replaced.
AYL SoundFit will not connect to a cell phone via Bluetooth
Device will not connect with a Bluetooth phone or will not stay connected
First time connection
Make sure Bluetooth is turned on in settings on desired cell phone. The cell phone must be within 10 meters of the speaker to connect and remain connected. Be sure that the Bluetooth button on the speaker was pressed and that the device then has a blinking blue light, which signifies that the device is in discover mode. Search for the Bluetooth device as AYL SoundFit in the Bluetooth settings of the cell phone.
Unable to connect using any device
Power both the speaker and the cell phone on and off to reboot systems. Make sure that the devices are compatible. Make sure both devices have all updates installed. Try connecting to the speaker using a new device by following the first time connection section above. If you are still unable to connect using any device, you may need to replace the motherboard.
*When the speaker connects to a Bluetooth device, it will give off a specific tone
AYL SoundFit is unresponsive
AYL SoundFit would not respond to user commands
AYL SoundFit is stuck in a single mode (Bluetooth or aux)
If trying to connect using Bluetooth, there cannot be anything plugged into the aux port. Restart the device by turning the device off and then back on with the power button. If restarting the device does not work, user can let the battery drain completely, recharge the device, and restart it.
Buttons will not work
User can let the battery drain completely, recharge the device, and restart it. If the buttons, such as volume and Bluetooth, will not work, the motherboard may need to be replaced
AYL SoundFit is producing no audio or distorted audio
No sound is heard from the device when attempting to play audio, or the audio does not sound right
Check that the device is powered and charged and that the speaker and phone are not set to low volume.
If using Bluetooth:
Check that you are connected to device through Bluetooth. If you are connected by Bluetooth, check whether you are able to hear audio when connected to the aux port. If you can hear audio through the aux port, test the audio of the speaker using a different Bluetooth device. If the device is still not working or no audio is heard when using the aux port, you may need to replace the motherboard or replace the speaker.
The battery may be low, check the audio while the device is plugged in.
If using Bluetooth, check that you are connected to device through Bluetooth. If you are connected by Bluetooth, check whether you are able to hear distorted audio when connected to the aux port. If the audio through the aux port sounds normal, test the audio of the speaker using a different Bluetooth device. If the audio is still distorted when using other devices or when using the aux port, you may need to replace the motherboard or replace the speaker.