Man, I'm so happy to find this page. I was literally cheated into this ZTE ZMAX Pro phone, but I've gotten used to it. I figured out that the protective case that they gave me for this phone after I sent it back the first time was causing my pauses on YouTube, Google play, etc. It was squeezing the power button at random times as well as making the phone hotter during this deep south humidity. Good luck to everyone else struggling with this!