Deze gebruiker heeft hun profiel nog niet ingevuld.
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Christopher
@clj
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Lid sinds 10/13/14
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Lid sinds 10/13/14
Deze gebruiker heeft hun profiel nog niet ingevuld.
@chris63249 The same rep. Taniza, eventually offered repairs after denying them, stating my 2 Cubes were ver. 1 according to serial numbers and Kryo no longer serviced that model. After sending pics of the pad connector input/out, she offered a "repair assessment" for $165.00, which included repairs if repairable. When asked for the shipping address and duration of repair warranty, Taniza stopped replying and a new rep. replied "As this product is out of warranty, we unfortunately do not have a repair or replacement option to offer you. We are currently experiencing a supply chain disruption, impacting our inventory and are are not able to provide you a recommendation to purchase a new product."
Originally Kryo told me the same thing about after warranty repairs when contacting them before I bought my units. I'd read bad reviews about failures. Taniza offered repairs after mentioning this prior communication. Unfortunately that first "repair" exchange isn't available (old job email). I need it to get my cubes fixed!
@chris63249 When was this repair out of warranty conversation with Kryo rep. Taniza?
According to Kryo you can pay for shipping and they will fix anything on the unit. This is the conversation I had with their rep before I purchased my unit.
(05:57:30 PM) Taniza : If it burns out we can bring the unit in for repair , you would have a 2 year warranty
(05:58:43 PM) Chris: What about after the 2 year warranty though? Is it a bulb that can purchased from you or purchased online? My biggest concern is spending the money on something that cannot be repaired after warranty ends.
(05:59:30 PM) Taniza : We use a certain type of light, and we do have them in stock , but we do not sell them, after the 2 year warranty you pay for shipping the unit in and we repair at no cost to you.
(06:00:58 PM) Chris: So does that apply to any part of the unit such as the pump or fan? Just have to pay to ship it to you and can get it repaired at no cost?
(06:01:59 PM) Taniza : You would only pay shipping after 2 years
Thanks, Chris
@clj
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