I depressed the pins. It worked once or twice. But now, I have to depress the pins every time to get the handle to work OR even with the pins depressed it will still not retract or if retracted it will still not open.

What is the solution?

I love this suitcase otherwise, but the handle has always been tricky needing just the right angle on the way in and having to jiggle it to get it out.

Help Patagonia!