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please follow this guide and let me know how it goes. (1) Charge your Glow for at least three hours. It should emit a faint Glow when it begins charging. (2) Flip Glow over to see if it turns on. If it does, you're all set! If not, move onto step 3 (3) Reboot Glow: Press and hold both buttons for 40 to 90 seconds. Glow will turn on briefly once the reboot is complete. Hold the buttons down until this happens. (4) Flip Glow over to see if it turns on. If it does, you're all set! If it doesn't, move onto step 5. (5) Reboot Glow again and power on: Your Glow may not light up at the end of this reboot — hold the buttons down for an additional 30 seconds (5.1) Now power on your Glow — hold one button down for 10 seconds until the glow fully illuminates; it should be brief and bright. If it doesn’t brighten up, try one more time. (6) Once done rebooting, allow your Glow to charge for an additional 10 minutes, then flip Glow over to turn it on.