I’ve had this headset for a few years now, and they work well, but I’ve had this problem ever since I’ve owned them. About...

Hi Kimberly, sounds like you need a new screen. Here’s a guide on how to replace it and here’s a link to buy a new screen. Alternatively, if you just want the pictures from the phone, try plugging the phone into a computer and accessing the photo files from there. Hope this helps!! : )