Fixed mine. I have a first-gen wireless. I tried these combinatons: 1. power button + b-button 120s or 10s, usb-plugged in or not 2. power button + volume down 120s or 10s, usb-plugged in or not 3. power button + volume up 120s or 10s, usb-plugged in or not The only combo that worked for me was: power button + volume up 120s usb-plugged-in. Spend about 2 hours researching and trying out all combinations. Hope it will work for you too. ps. also tried - plugging-in/unplugging 3.5mm audio cable (didn't work) - tried to update firmware (new computer usb-c couldn't even detect the headphones) - reset using beats support page instructions (didn't work)