On some LG phones Android 6 contiguously hold volume up and hold power until LG screen displays, then release the power button for a second, then reapply power to access factory reset menu. (hard reset, while powering up your device) Use volume keys to navigate and power button to accept Important if resetting because of a faulty digitizer touch screen, the phone will have to be sent out, fixed or replaced, reset is not recommend if you wish to save the data.