My remote will not connect to the player. No matter what buttons I press nothing will change.

First make sure that your software is up to date. If the streaming software is not up to date you will have problems getting it to stream apps. Here is where you can learn about drivers: https://esupport.sony.com/US/p/model-home.pl?mdl=BDPBX350&template_id=1&regio... The other solution to this is that you might have problems with your internet connection. 5Mbps of speed is typical and will work alright with the Sony BDP BX350. You can check your internet speed here or by typing 'Test Internet Speed' on Google: http://beta.speedtest.net/# If your internet is working at an average or above speed and is correctly connected to the system (instructions on how to connect internet here on pages 18 and 19: https://docs.sony.com/release/BDPBX350_E...) then we believe that it might be something wrong with the internal components of your device and we encourage you to check out our troubleshooting page for the Sony BDP BX350. Good Luck!