Evan, it is possible that you are connected to the wrong network on your phone, and you should try turning the WiFi option off and back on again in your phone settings. If that doesn't work, there could be an error with your router, in which case you should unplug it, wait a little bit, and plug it back in. If this still doesn't help, your next best bet is to plug the speaker directly into your router via ethernet and try to reinstate the connection that way. For more information, visit our troubleshooting page. Hope this helped!

Hi there! One issue that may be causing this problem for you is that some of the parts meant to be glued down inside the speaker have come loose. When there are loose parts inside a speaker, it can cause a rattling sound that gets amplified with the volume--this would be why you still hear the noise no matter the volume you are playing music. I would recommend opening up your speaker and looking to the motherboard parts and testing them to see if they can move. You can look to the repair guide or the trouble shooting page for more info on how to do that! Hope this helped!