If the audio isn't working properly, the speakers may have dust on them, they could have gone bad or a loose connection inside the device. Carefully open up the front panel of the device. If it appears dusty, gently clean the speaker and check to make sure there aren't loose wires. Look for any signs of an electrical short such as a burn-mark or strange smell coming from the device. If you observe any of these signs, the speaker has likely blown out and will need to be replaced. If there aren't any of these signs, close the front panel and restart the device to check if the audio is working. If the audio still isn't working, the speaker may have blown out. For replacement help please see our Speaker Replacement Guide. For more device help check out our InnoTab 3S Troubleshooting page.

If the cameras image is distorted, try restarting the device. Press and hold the power button for at least five seconds or until screen flashes off. Then press the power button again to turn the screen back on. Restart the application that uses the camera and check to see if the image is working properly. For more device help please check out our InnoTab 3S Troubleshooting page.

The most likely solution to this issue is that the batteries are not charged or need to be replaced. If you are using the rechargeable battery pack, please plug in the device, wait at least two hours, and then try to turn it on. If you are using AA batteries, remove them and replace with four new AA batteries from the same brand. For more device help please check out our InnoTab 3S Troubleshooting page.