Maintenance And Service Guide

hp

HP ZBook 15 G2 Mobile Workstation

Maintenance and Service Guide

© Copyright 2015 HP Development Company, L.P.

AMD is a trademark of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are trademarks of the Microsoft group of companies.

The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Second Edition: August 2015

First Edition: September 2014

Document Part number: 768562-002

Product notice

This user guide describes features that are common to most models. Some features may not be available on your computer.

Not all features are available in all editions of Windows. This computer may require upgraded and/or separately purchased hardware, drivers and/or software to take full advantage of Windows functionality. Go to http://www.microsoft.com for details.

Software terms

By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.

For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).

Table of contents

1 Product description ..... 1
2 External component identification ..... 7
Display ..... 7
Top ..... 8
TouchPad ..... 8
Lights ..... 9
Buttons, speakers, and fingerprint reader (select models only) ..... 10
Keys ..... 11
Front ..... 12
Left ..... 13
Right ..... 14
Rear ..... 15
Bottom ..... 16
Service tag ..... 18
3 Illustrated parts catalog ..... 19
Computer major components ..... 19
LED display assembly subcomponents ..... 25
Bracket Kit ..... 26
Cable Kit ..... 26
Plastics Kit ..... 27
Mass storage devices ..... 28
Miscellaneous parts ..... 29
4 Removal and replacement procedures preliminary requirements ..... 31
Tools required ..... 31
Service considerations ..... 31
Plastic parts ..... 31
Cables and connectors ..... 32
Drive handling ..... 32
Grounding guidelines ..... 32
Electrostatic discharge damage ..... 32
Packaging and transporting guidelines ..... 34
Workstation guidelines ..... 34

5 Removal and replacement procedures for Customer Self-Repair parts ..... 36
Component replacement procedures ..... 36
Battery ..... 37
Service cover ..... 38
Hard drive ..... 39
Optical drive ..... 41
WWAN module ..... 43
Solid-state drive (M.2) ..... 45
WLAN module ..... 46
Primary memory module ..... 48
Keyboard ..... 50
Expansion memory module ..... 54
6 Removal and replacement procedures for Authorized Service Provider parts ..... 56
Component replacement procedures ..... 56
RTC battery ..... 56
Top cover ..... 58
Fingerprint reader board ..... 62
Function button board ..... 64
Power button board ..... 66
ExpressCard assembly ..... 67
Smart card reader ..... 69
Audio/USB board ..... 70
USB board ..... 71
Speakers ..... 73
Fan/heat sink assembly ..... 74
Processor ..... 77
Graphics board ..... 78
Display assembly ..... 80
System board ..... 87
Power connector cable ..... 91
RJ-45 (network) cable ..... 93
7 Computer Setup (BIOS) and MultiBoot in Windows 7 ..... 96
Using Computer Setup ..... 96
Starting Computer Setup ..... 96
Navigating and selecting in Computer Setup ..... 96
Restoring factory settings in Computer Setup ..... 97
Updating the BIOS ..... 97
Determining the BIOS version ..... 97

Downloading a BIOS update ..... 98
Using MultiBoot ..... 99
About the boot device order ..... 99
Choosing MultiBoot preferences ..... 99
Setting a new boot order in Computer Setup ..... 99
Dynamically choosing a boot device using the f9 prompt ..... 99
Setting a MultiBoot Express prompt ..... 100
Entering MultiBoot Express preferences ..... 100
Using HP Sure Start ..... 100
8 Computer Setup (BIOS) and MultiBoot in Windows 8.1 ..... 101
Using Computer Setup ..... 101
Starting Computer Setup ..... 101
Navigating and selecting in Computer Setup ..... 101
Restoring factory settings in Computer Setup ..... 102
Updating the BIOS ..... 102
Determining the BIOS version ..... 102
Downloading a BIOS update