ThinkPad R61 Service and Troubleshooting Guide

ThinkPad $ ^{\circledR} $ R61

Service and Troubleshooting Guide

ThinkPad $ ^{\circledR} $ R61

Service and Troubleshooting Guide

Note

Before using this information and the product it supports, be sure to read the following:

• Safety and Warranty Guide included in the package with this publication.

• Wireless related information in online Access Help and Appendix D, "Notices," on page 59.

• Regulatory Notice included in the package with this publication.

First Edition (May 2007)

© Copyright Lenovo 2007. All rights reserved.

U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III).

Contents

Read this first ..... v
Chapter 1. Finding information ..... 1
This guide and other publications ..... 1
Finding information with the ThinkVantage button ..... 2
Chapter 2. Taking care of your ThinkPad computer ..... 3
Important tips ..... 3
Be careful about where and how you work ..... 3
Be gentle with your computer ..... 4
Carry your computer properly ..... 4
Handle storage media and drives properly ..... 5
Take care in setting passwords ..... 5
Other important tips ..... 5
Cleaning the cover of your computer ..... 6
Cleaning your computer keyboard ..... 6
Cleaning your computer display ..... 7
Care for the fingerprint reader ..... 7
Chapter 3. Solving computer problems ..... 9
Frequently asked questions ..... 10
Diagnosing problems ..... 11
HDD diagnostic program ..... 11
Diagnosing problems using PC-Doctor from the service partition ..... 12
Troubleshooting ..... 13
Error messages ..... 13
Errors without messages ..... 18
Password problems ..... 19
Keyboard problems ..... 19
Pointing device problems ..... 20
Sleep (standby) or hibernation problems ..... 20
Computer screen problems ..... 21
Battery problems ..... 24
Hard disk drive problems ..... 25
Fingerprint authentication problems ..... 26
Startup problems ..... 26
Other problems ..... 27
Starting BIOS Setup Utility ..... 27
Chapter 4. Recovery options ..... 29
Introducing Rescue and Recovery ..... 29

Restoring factory contents ..... 29
Recovering data ..... 30
Chapter 5. Upgrading and replacing devices ..... 31
Replacing the battery ..... 31
Upgrading the hard disk drive ..... 32
Replacing memory ..... 35
Chapter 6. Getting help and service ..... 43
Getting help and service ..... 43
Getting help on the Web ..... 43
Calling the Customer Support Center ..... 43
Getting help around the world ..... 45
Worldwide telephone list ..... 45
Appendix A. Warranty information ..... 51
Types of warranty service ..... 51
Appendix B. Customer Replaceable Units (CRUs) ..... 53
Appendix C. Features and Specifications ..... 55
Features ..... 55
Appendix D. Notices ..... 59
Notices ..... 59
Television output notice ..... 60
Electronic emissions notices ..... 60
Federal Communications Commission (FCC) Statement ..... 60
Industry Canada Class B emission compliance statement ..... 61
Avis de conformité à la réglementation d'Industrie Canada ..... 61
European Union EMC Directive conformance statement ..... 61
Japanese VCCI Class B statement ..... 62
EU WEEE Statements ..... 62
Notice for users in the U.S.A. ..... 63
IBM Lotus Software Offer ..... 63
Trademarks ..... 65

Read this first

中

When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. Avoid keeping your hands, your lap, or any other part of your body in contact with a hot section of the computer for any extended length of time. When you use the keyboard, avoid keeping your palms on the palm rest for a prolonged period of time.

Your computer generates some heat during normal operation. The amount of heat depends on the amount of system activity and the battery charge level. Extended contact with your body, even through clothing, could cause discomfort or even a skin burn. Periodically take breaks from using the keyboard by lifting your hands from the palm rest; and be careful not to use the keyboard for any extended length of time.

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When the ac adapter is connected to an electrical outlet and your computer, it generates heat. Do not place the adapter in contact with any part of your body while using it. Never use the ac adapter to warm your body. Extended contact with your body, even through clothing, may cause a skin burn.