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PC Crashes When Closing Games or Occasionally Mid-Game - Need Help

Problem Description: I've been facing a persistent and frustrating issue with my custom-built PC for the past six months, and I've exhausted almost every troubleshooting step I can think of. I'm hoping that the knowledgeable members of this forum can provide some insights or suggestions to help me resolve this issue.

Issue Summary:

  1. Crashes: The problem primarily manifests when I'm closing games, but it can also occur during gameplay or shortly after booting up my PC. These crashes are characterized by a loss of display signal, and at times, the display shows a solid color like green, blue, or purple.
  2. Audio: In most cases, I can still hear audio from my system, including Discord calls with friends. However, sometimes the audio also crashes, resulting in the last second of audio repeating rapidly until a hard reset is performed.
  3. Resolution: The only way to resolve the issue is to perform a hard reset via the case power button. Sometimes, after a hard reset and when my desktop loads, the computer may crash again.
  4. Affected Games: While this problem occurs with various games like SMITE, Age of Empire IV, and Roblox, it's worth noting that Mount & Blade: Bannerlord consistently causes crashes, particularly shortly after a battle.

System Details:

  • CPU: Upgraded from an i7-8700K to an i5-12600K
  • Motherboard: Replaced Asus Z390-P with an MSI PRO Z690-A
  • GPU: Originally an ROG STRIX GTX 1080, temporarily swapped with a GTX 1660 SUPER
  • RAM: 32GB Corsair 3000MHz
  • PSU: EVGA 750 Watt
  • Operating System: Upgraded from Windows 10 to Windows 11

Troubleshooting Steps Taken:

  1. RAM, GPU, and power cables reseated, and contacts cleaned.
  2. PSU output tested using a PSU tester.
  3. GPU power cables inspected with a multimeter, found no abnormalities.
  4. Amp reader used to calculate a load of around 350 watts under load.
  5. Windows reinstallation (upgraded to Windows 11).
  6. Windows memory test yielded no issues.
  7. GPU swap with no issues observed on the second PC.
  8. Mount & Blade: Bannerlord tested on the second PC without crashes.

Additional Notes:

  • No error codes are displayed during these crashes.
  • Event log shows errors related to hard-rebooting.
  • The problem doesn't occur during every gaming session and can be intermittent.
  • Windows and drivers are kept up-to-date.
  • As a former computer technician, I've tried a wide range of troubleshooting steps.

Request for Assistance: I'm reaching out to this community in the hopes that someone might have encountered a similar issue or could provide fresh insights into what might be causing these crashes. I'm hesitant to replace my GPU without being certain that it's the root cause, given that the issue seems to disappear when using a different GPU temporarily.

Any suggestions, advice, or guidance would be greatly appreciated. Thank you in advance for your help!

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3 opmerkingen:

Hi @fletchertime,

I conclude from your question that the problem is still there in basically two different PCs i.e. you have replaced the major components of the original setup i.e. motherboard, CPU and GPU (temporarily) but the rest of the hardware is still the same, is this correct?

Bit confused whether this is what you mean as you said in Troubleshooting Steps Taken: #7 & #8 "...no issues observed on the second PC." and "...second PC without crashes".

If you are experiencing the same problem in the "latest setup" as in the original setup you may have to start looking at something that was common to both setups

If it only happens when gaming or as the result of gaming then since gaming puts high demands on the hardware it may be that heat is the problem.

I realize that you said that you tested the memory (which you haven't replaced) and reseated it but was wondering if perhaps you have to stress test it as usually memory test programs only make sure that the ram is fully working but this may not be at the same rate and therefore temperature as when playing games

You can also stress test the GPU but since the problem also occurred on both GPU cards you would think that the 1st GPU card is OK.

Just a thought.

door

@jayeff Just to clarify; my computer was crashing with my GTX 1080 installed. I could replicate this crash reliably by playing Bannerlord on my machine. When I take the GTX 1080 out, and instead install a GTX 1660 Super into my computer, the crashes go away.

Here is the other issue: I put my GTX 1080 (that was seemingly causing crashes) into my SO's computer and played Bannerlord. No crash ever occurred. In fact, she has been using my GPU in her computer for weeks, playing various titles, and we still have not observed any crashes. I even launched a game that was very graphically intensive on her computer and bumped the graphics to max as a stress test, but no crashes occurred on her machine.

Does this new info help in your diagnosis at all? How would you recommend I test the RAM in my machine beyond the Windows Memtest?

door

@fletchertime

There are stress test programs mentioned in the stress test link in my comment above.

Perhaps try rolling back the GPU drivers 2 or even 3 versions and check if that changes anything.

Here's a list of the last 4 versions.

If you were regularly keeping your drivers up to date and you weren't experiencing the problems back before the date when each version was released and you updated, it may be worth trying.

NVIDIA GeForce Game Ready Drivers V536.23 For Windows 10/11 64-bit. (DCH) Version 536.23 653.37 MB 2023/08/08

NVIDIA GeForce Game Ready Drivers V531.29 For Windows 10/11 64-bit. (DCH) Version 531.29 855.04 MB 2023/03/23

NVIDIA GeForce Game Ready Drivers V528.02 For Windows 10/11 64-bit. (DCH) Version 528.02 813.03 MB 2023/01/18

NVIDIA GeForce Game Ready Drivers V526.98 For Windows 10/11 64-bit. (DCH) Version 526.98 813.42 MB 2022/12/07

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