this message is occuring"your pc ran into a problem needs to restart "

This can happen for multiple reasons. First thing I would do is write down the code or scan the QR with your mobile device which will take you to Microsoft knowledge base article for a possible cause. Then I would figure out what changed on the system to help rule out a recent Windows update, a hardware change or simply a driver or bios update.

You can uninstall Windows updates or use a system restore point which could restore your system to a "known working" timeframe. Here's the Microsoft published article for that process. https://support.microsoft.com/en-us/wind...

You can boot the system in safe mode to rule out a driver. Here's an article published by Microsoft. https://support.microsoft.com/en-us/wind....