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Released November 2018 as an edition to the iPad's Pro line. Model A1980.

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iPad unavailable, I’m locked out

I just want to restart my iPad by erasing it. It’s currently on airplane mode so I can’t restart it remotely. I can not erase it from iTunes either because the computer isn’t recognizing the iPad. I’ve also tried the power + volume shut down that does not work either. The port will charge the iPad though. What gives and help please.

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Hi

I had a similar issue with a iPod touch 6

This video shows you step by step how to basically force the iPad to restart and erase

https://youtu.be/9CHHCDexyHE

Hopefully this will help

Any questions please ask

Thanks:)

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Well I tried taking to Apple because I do not have computer they said it has a bad port but it still charges with no problem. I did try the restore but that did not work either. My iPad Pro 11 is a Wi-Fi edition and it’s stuck on airplane mode. I did not put it on that but when you fly it automatically goes to that.

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Having the same exact issue. Do you think it’s the USBC port that needs to be replaced?

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@lg2

Hi

Sorry about the very delayed reply,I didn’t get a notification saying you had commented

It could be worth taking it to a repair shop the specialises in board repair to see if it’s a board level issue in any was because like you said if it charges fine the chances of it being a bad port are quite low

Thanks:-)

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@chisss

Like I said in the comments above it could be a port issue but if it charges that is unlikely

Your best buy is to take it to a specialist repair shop to see what they can do with it:-)

Thanks:-)

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lg2 zal eeuwig dankbaar zijn.
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