Tablet Battery Not Charging
My tablet battery was bloated but working. I have replaced the battery twice and it will not charge now.
The status in the lower right shows Battery 1: 0% and Battery 2: 100%.
If I go into the Microsoft Surface Diagnostic Toolkit and click on the battery section on the left side, it shows Battery 1 Discharging and 34% current charge. It shows Battery 2 Charged and 0% current charge. I think maybe the diagnostic has the batteries switched around. The fact that it thinks the battery is charged and yet it is at 0% makes me think maybe there is a software problem and the computer thinks the battery is charged when it isn’t.
The MS Battery Report does not show a manufacturer or serial number for Battery 1. It does show capacities in mWh. Battery 2 shows all information.
Any ideas would be greatly appreciated.
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Hello, John, I am having the same exact problem. I am in the process of changing the screen battery to see if that solves the problem. I just recently changed the battery in the keyboard Bass and that part is now charging well after a swollen battery replacement. Have you had any success at all?
door Reginald E Sutton
Reginald - unfortunately, after replacing the screen battery twice and breaking the screen in the process ; ) I never got it to charge. I returned both replacement batteries. I'm running without a battery in the screen now. No bulge, no screen battery, no worries about a fire. I hope you have better luck. It may be helpful for you to know that the computer runs fine without the screen battery, just less battery time available.
door Jon Calkins
Hi John, Thanks for your fast response. I tried to heat up the screen but after removing the screen was damaged. I'm ordering a new screen digitizer from eBay for $117 to$149. About 85% of battery replacements cause a broken screen. My screen was not swollen it just stopped charging after the swollen base battery. Everything worked but the tablet battery stayed at 0%. I'm, looking at an SB i7 screen with 16GB ram. Not sure if an interchange screen would work. I did learn to never again be a Microsoft fanboy :) Got stiffed with the Microsoft Phone also suffered from a swollen battery then Microsoft abandoned the phone. Microsoft or Adobe never fixed the size problem in PS and PR without a hack. I never buy proprietary Apple products. My lesson, wait before taking the plunge. The battery problem probably won't change after screen, digitizer, and new battery replacements. I totally lost faith in Microsoft products.
door Reginald E Sutton