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The OnePlus 8T is an Android smartphone manufactured by OnePlus, released on 16 October 2020.

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I can't hear callers they can hear me

Occasionally when I make a call or answer a call, I can’t hear the caller. They can always hear me, and there’s no problem with my signal.

I figured out that a quick fix is to put it on and off airplane mode, and then I can call them back and I can hear them fine.

This is quite annoying when I have to do this every time someone calls or I want to make a call. Any ideas what might be causing this and how to do a permanent fix?

Thanks!

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Hi,

Try the following to see if either resolves the problem:

Wipe the cache partition and check if it works OK on every call. As it is random allow a bit of time to be sure

Try using the phone in safe mode and check if you can hear OK on every call.

If you can then a downloaded app may be the cause of the problem. The trick is to find out which one. A downloaded app is one that you downloaded and installed on the phone and was not pre-installed on the phone

You will need to uninstall each downloaded app, one by one and test the phone in normal mode between each uninstall. When it works OK then the last uninstalled downloaded app was the cause. Being random this may take a while.

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Ok I'll try that. I tried something else. The problem seems to only happen with WIFI calling. When I turn wifi off and try to call with my signal, it works fine.

Any other ideas?

Will try to do your first idea as well.

Thanks!

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@ jack cimo

Are you using an "app" for the WiFi calls or the standard Android phone app in the phone?

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Standard Android phone app

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@jack cimo

Going into airplane mode and then back out again sounds like you're resetting your WiFi network connection.

You can manually turn on WiFi in airplane mode and use it, although if it is already on it will be turned off when airplane mode is selected.

Check what settings are available in the phone app regarding call roaming. Also check the WiFi preferences in Settings > WiFi and Networks > WiFi > WiFi preferences to check which ones have been enabled etc.

Also is the phone's firmware the latest? Go to Settings > System > System updates.

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Were you ever able to fix this issue?

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jack cimo zal eeuwig dankbaar zijn.
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