Ga door naar hoofdinhoud

Released November 4, 2017. Model A1865, A1901. Available as GSM or CDMA / 64 or 256 GB / Silver or Space Gray. (Pronounced the same as "iPhone 10.")

924 Vragen Bekijk alle

iPhone X restarts every few minutes after back housing replacement.

I replaced the back housing of a cracked iPhone X, a repair I’ve done many times to older model iPhones (from dents or cracked model 8 glass). All functions on the phone work, there are no issues with it other than it keeps restarting every 3 minutes or so. I have tried a hard reset as well as disconnecting and reconnecting all the internals.

Is this a motherboard issue? I’ve never experienced this problem before. I would assume if it’s as serious as the motherboard being damaged that I would have other issues.

Beantwoord deze vraag Dit probleem heb ik ook

Is dit een goede vraag?

Score 15

Commentaar:

The dock flex cable needs to be replaced. The cable must be original!

door

I also faced this same issue several times. Not sure what to do next in order to recover this issue. Thanks!

door

@Максим М I does not have to be original, it just needs to be of good quality and also have a temperature sensor on it to keep the device from having a kernel panic.

door

@timothysheridan more than likely you just need to find a good quality replacement charge port

door

I had the same issue for me 2 iPhone X. I purchased a new back housing from eBay and it came with all the small parts The phone keep off and on every 2-3 mins after installed the motherboard in. No matter what I do. I transfer all the original small parts from the older iPhone X to the new housing still not fix the problem. So I think the new housing problem ?. I send it back to the seller and they send me a new one then it work perfectly for me. Happened 2 iPhone X was the same issues for me. Hope this help.

door

1 commentaar meer tonen

Voeg een opmerking toe

29 Antwoorden

Het nuttigste antwoord

When doing a housing swap you should transfer as much of the original internal parts as possible.

Make sure that you have transferred the original CHARGE PORT to the new housing, this should solve the issue.

Was dit antwoord nuttig?

Score 9

Commentaar:

If nothing works, It could be a Logic board got damaged in the swap.

door

Voeg een opmerking toe

Hey everyone. I know this thread is like super dead but instead of making a new one I will just post what I found here.

After a lot of searching, I found this thread here that we are on and that lead me back to this being either a motherboard issue or an issue with a 3rd party flex cable. I REALLY didn’t want it to be a motherboard issue on top of the fact that I was very careful in handling the motherboard as I know breaking it would lose all data and require FaceID replacement as well. So I held out hope.


After reading about another similar issue I read a post that gave me the idea to check crash logs or system logs to see what might be causing the crash. Sys Logs were a bust as they only showed active processes, so I moved on to crash logs/dumps which apple so graciously provides us with under Settings -> Privacy -> Analytics & Improvements -> Analytics Data.

Now that I was there I only had a few minutes before the phone would restart so I had to act fast but there were so many different dump types that I had no idea what the names meant. Some were app specific referencing the AMC Theaters app while others were Aggregates from the day prior. I was able to see that there were a lot more dumps from one specific type, and that was called Panic-Full. This got even more interesting when I looked at the most recent timestamped file under the many many panic-full files that were dated and timed the EXACT MINUTE the phone turned off and subsequently turned on.

After a few quick google searches, I found this Apple support thread from Oct 2019 with one particular post that was pretty recent (Jan 2020) from a user by the name of HydraKiller and it went like this

Jan 7, 2020 9:49 PM in response to mosa144

Related to the charging flex cable port, Solved this simply using an original salvaged charging flex cable, 100% fixed. Some aftermarket charging flex cable aren’t working on iOS 13.x, They’re messing with something related to the thermal system, and forcing a kernel panic. (PS=The phone will keep restarting without any charging port,too).

to which the OP responded

Jan 15, 2020 12:23 AM in response to HydraKiller

Your reply saved my phone!

Hope my experience + your solution can help others...

Had some water spill onto the phone while charging which was discovered too late. Phone would no longer turn on, and the USB port looked damaged. Removed the screen and discovered that water traveled into the bottom of the phone so I removed major components from the bottom up until I could be sure all was dry and then let sit 48 hrs to be sure.

Phone finally powered back on, but went to recovery mode and requested I plug into itunes. itunes could not resinstall iOS and kept giving me 4013 error.

At the store, Apple said my phone was gone and to buy a new one - "nothing they could so." A local repair shop said $150, and they could replace the motherboard, but couldn't guarantee anything. FYI, replacing just the motherboard also means FaceID stops working as the camera and board are tied together.

However, since the source of the initial issues was the charging port, I bought a new USB flex and lo and behold, Itunes was able to reinstall the iOS! After patting myself on the back for the $8 repair, I reassembled the phone but discovered it powering off every 3 minutes to the dot. Spent hours trying to diagnose, and ran into many posts about the 3 minute restatrt, but no solutions. Much was attributed to a bad motherboard. Finally stumbled upon this lone reply which suggested my "new" USB flex was actually bad, which was further supported by iOS diagnostics error log showing me that every 180 seconds it was shutting down because it was getting a thermalmonitor error.

Long story short, another new $12 USB flex later from Amazon, and my iphone X is now completely operational.

Basically all this is saying is that sometime after IOS 13 got released, something in that update caused the phone not to recognize one or more of the thermal sensors that are part of the flex cable connected to the charging port. From what I can read by the OPs final post he did not end up getting a refurbished/salvage flex but he was able to opt for not the bottom of the barrel when it came to replacement parts and got out just fine. On top of that if you do not have a known good OEM charge cable even leaving the cable unplugged causes this kernel panic.

I am still looking to see what cables are readily available for purchase and I will get back to you with a link.


Here also is a link to the original apple thread.

https://discussions.apple.com/thread/250...

Was dit antwoord nuttig?

Score 8

Commentaar:

Hi

did you manage to find some of these cables because i have the same problem too? Or is ti something else that should be fixed

door

Hi I am in a pretty desperate situation right now. Did you ever find those links? Or even just telling me where you found the one that worked for you on Amazon would be super helpful. Thanks!

door

Just to clarify, the phone will be fully operational with an OEM charging flex, even if it's not THE original charging flex? Do you know if the same goes for the wireless charging assembly? I am planning on just swapping the housings from two completely original and unopened iPhone XS.

Thanks for the info!

door

Voeg een opmerking toe

I had the same issue after back housing replacement, this post actually helped me a lot. Another guy mentioned that he has the same problem after charge port replacement. Eventually figured out that it was the charging port that came with the new back housing. I carefully removed the old port and put that one and it’s working fine.

One thing I noticed that the original charging port comes in 2 pieces and the pre-installed one was only in 1 piece, two pieces were soldered together which was probably creating this weird power glitch!

Hope this helps, good luck!

Was dit antwoord nuttig?

Score 5

Commentaar:

I have the same problem, I bought 2 back housings and installed them on 2 different iPhone X. Both have the same problem. I unplugged the flexcable of the charging port but the problem is still there. Does it make a difference when I switch the charging port altough its not connected and still have the problem

door

OK remove the mother from the housing and try to connect just the battery and lcd and charging port and see does it still restarts

door

this, I'm sure this was at least part of the issue.

(latest update as of july 2020 didn't help)

I also had not transferred the wireless charger flex, so I went back and swapped that and the charge flex over.

So I'm not 100% sure which one fixed it, probably both.

My lesson is transfer EVERYTHING you can from the original chassis, because apple sooner or later is going to find another way to screw us repairers over.

door

Voeg een opmerking toe

I have this same problem. I emailed STS Telecom about repairing my device and he informed me that sometimes the iPhone X will reboot with a ripped or faulty charge flex cable. He also mentioned that a lot of the iPhone X models will reboot if it doesn't have a working cable plugged in. As I have this same problem I Have ordered a replacement dock connector and will keep you guys updated and let you know if the problem is fixed!

Was dit antwoord nuttig?

Score 3

Commentaar:

Definitely want to hear back about this. I just replaced the charge port flex on an iPhone X (old one had issues staying connected when plugged in) unfortunately I ripped the original flex while removing it from the housing and am unable to test that.

door

Today I received my new flex cable, I just finished installing it, and it was a success! I have done a full test with the new cable using the app “TestM”, the charging/headphone and microphone function seem to work perfectly! I am no longer stuck with it rebooting after 3 minutes! I will leave a link to the cheap “Premium” replacement cable that worked for me!

iPhone X Charging Port: https://rover.ebay.com/rover/0/0/0?mpre=...

door

Where can I buy these charger flex cables???? That link from Devin above is no longer valid. Please help!

door

Voeg een opmerking toe

I think this would be caused by a torn cable for something in the phone. Try just getting the board, screen, battery and charging port and see if it boot loops then. If it doesn’t problem solved. If it still boot loops go through the process of elimination. Replace the charging port, battery, screen and it non of that works it’s a board level issue.

Was dit antwoord nuttig?

Score 2
Voeg een opmerking toe

This is absolutely caused by the AM charging port. I’ve installed multiple XS/X AM charging ports and after the phone is powered on, it will reboot every 4-4.5 minutes until you pop the original one back in (that is - unless you damaged something along the way).

For charging ports I’ve learned my lesson: always use a premium, OEM part. This is not a part you want to cheap out on. It’s a pretty time-consuming repair already; just spend 4 extra bucks for the Apple (used/refurb/whatever) part.

Was dit antwoord nuttig?

Score 2

Commentaar:

Do you know where I can buy these Apple charger ports? I'm having the same problem, but can't find these original parts. Please help!

door

Voeg een opmerking toe

Hi, I know this thread is a bit old but I’ve come across the same issue and I’ve been looking everywhere for answers and this is the closest I’ve gotten.

I had my screen replaced back in January and I think the screen the guy used was really bad quality as a few months later it started glitching a bit but I didn’t mind and then a few months later again it started restarting randomly for half a day and then was back to normal but now it’s doing the same, restarting exacctly every 3 minutes and it’s been like that for 3 days now. Tried to have it fix but the 2 different guys who looked at it couldn’t understand what was happening and barely had a good look so I’ve decided to take matter into my own hands…

Pulled the analytic datas reports and found lots of Panic Full logs. I’m not really an expert for apple devices (as I’ve always been annoyed at how much secretive they tried to be under their devices) but it seems there might be a problem with one of the thermalmonitor… So would that be the same issue with the charging flex that needs to be change? If yes, could you recommand me a good one on ebay or amazon ?

Was dit antwoord nuttig?

Score 2

Commentaar:

Hey Ellie, had this same problem but it was after I replaced my charging module with a crappy Amazon one. Is it possible that the charging cable was also replaced? If so, using a premium charging cable replacement from mobilesentrix fixed the issue for me. In general, I would reccomend paying a little extra for premium quality parts. I learned this the hard way haha

door

Thanks for replying ! As far as I know, only the screen was replaced, but I tried to go back to where I had it fix and found out they'd closed down... and unfortunately I live in the uk so can order from mobilesentrix but thanks for that

I've done some more digging and since my panic report says that it's the Prs0 sensor that's missing, the problem seems to be definitely around the charging port. I'm gonna try to find someone who's familiar with replacing that or last resort learn to do it myself since I've already done half the work finding the problem haha

door

Hi yesterday I finished a housing replacement from an iPhone XS. Today I just got a message from the phone owner that the iPhones keeps booting up. I used the pre installed dock connector from the supplier, inside the housing. I hope this post will help.

door

Okay, replacing the original dock connector fixed the issue!

door

Voeg een opmerking toe

Hi everyone,

I have the same issue, I’m wondering how it is possible that a rear housing can create this issue. Is there a short somewhere in the housing itself? This makes me question every product I’ll buy in the future.

Was dit antwoord nuttig?

Score 1

Commentaar:

this is not becoz of short in housing i have no idea but replacement housing and replacement charging block cause iphone x and above to restart after 4 or 5 mint just use original parts if i have anymore updates i let you know

thanks

door

It is NOT the housing - it is the charging port.

door

Voeg een opmerking toe

did the chaging block was attched to new housing or you install the same one from your phone,it is common fault with replacement charging block the restaring issue but i as far know their good copy housing in the market which are working fine now,i had same issue latter on i had find origanl housing and fiited the peoblem was solved.some reason copy housing don’t work on XsMax.

hope solve your problem

Was dit antwoord nuttig?

Score 1
Voeg een opmerking toe

Hi

i put an original Apple charging port cable and it fixed it.I don’t know how can you fix it in a different way.This thermal monitor is on this cable.

Was dit antwoord nuttig?

Score 1
Voeg een opmerking toe

Hello everybody,

I have an iPhone XS on iOS 14. I replaced the back glass of my phone and after that, I had the issue with the phone rebooting every 3 minutes. And also my phone was very laggy when the cameras were connected to the board. So a did some research and check the analytics report and found there were many “Full Panic” reports. I did not understand what was happening. I wrote in some forum but nobody was able to help. Until I found this.

I went to a repair shop and bought a “Used Original iPhone XS charging port”. Then went home and assembled everything. And Voila, all the issues were resolved. No more lags and no more reboot after 3minutes.

I hope this will be helpful.

Was dit antwoord nuttig?

Score 1
Voeg een opmerking toe

I have thesame problem after replacing the docking port. He still does it with most of the connectors disconnected.

Was dit antwoord nuttig?

Score 0

Commentaar:

Did you solve this problem? I'm having the same problem with a charging port replacement.

door

yes,you have to have original pots otherwise you gonna have restarts issues bro hope this helps you

door

@Syed, if that's the case then we can't replace the charging port on these? I'm having the same issue after replacing a bad port on a X.

door

Voeg een opmerking toe

Same here aby solution

Was dit antwoord nuttig?

Score 0

Commentaar:

Did you find any solution?

door

i had a same problem last week with iphone xs max, phone keeps restarts after 4 mints watching youtube to get an idea long story shot it was the hosuing i re replaced with ogiginal one phone works fine

door

Voeg een opmerking toe

I had the same problem. At one point, I had the board, screen, and battery connected alone on the table away from the housing, and the phone still had the problem. I guess that not much can be done for this phone.

Was dit antwoord nuttig?

Score 0

Commentaar:

Yes can take a look on the motherboard all the way around see if you can see the gap between two board they are soldered togather and iphone get bend easly and that could be cause your iphone x restarting

door

The iPhone X will reboot after 3ish minutes if there isnt a good functional charging port installed.

door

Voeg een opmerking toe

So which charging port is able to fix that problem because i bought the phone used and i dont have the original one? If it is only the original how i can find it?

Also i read in a post that this problem is caused by ios above 13. If i downgrade it then will it fix the problem with a non original charging port?

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

This problem solve by changing its own charging flex

Was dit antwoord nuttig?

Score 0

Commentaar:

yeah that's to do with charging block always use orignal one's.In beging when phone came out the replacement /copy charging block makes iphone keeps restarts now good copy avalible so thier no more restrating issue after replacing charging blocks on iphone x,xs, xs max

door

Voeg een opmerking toe

I had my iPhone XS Max glass replaced the day before yesterday, this too meant that it had the laser etching to remove the glue underneath the glass.

I started using my phone and it wouldn’t switch off unless it was being used. It was happy to stay on the lock screen for hours.

i took it back to the shop, they took the motherboard out and placed it in a chassis with a known working charger flex and battery.

Still broken.

the motherboard was tested. Guess what? Dead Charger/usb IC. I believe that this is common but I’m unsure how laser removal of the back of the phone could have shorted this chip?

don’t quote me by this but the chip you will need to replace is a U3300. All common and found in the iPhone 8 up to Xs max.

hope you got it sorted

Was dit antwoord nuttig?

Score 0

Commentaar:

I work in a repair shop, i had an xs max run laggy and crash after a laser removal of a back glass. I honestly have zero idea why it did this as i tested the board and saw nothing wrong. Had it shipped out to our motherboard repair team, they were too busy to tell my what they had to do but would love to know what goes wrong so i can fix it myself next time.

door

@Damply it's the charger flex....We've replaced (well, tried to) 6 in the last few months, and they all do the same thing. As soon as we put the original port back in place, it stops cycling. Please let me know if you find a place to buy original oem charger ports.

door

Voeg een opmerking toe

I had this issue yesterday on an X, which is why I looked up this forum. Yes, changing the port from original to new frame did the trick. Even thought the replacement was also OEM. Just be careful removing it, heat and slowly slide a pry tool under bit by bit.

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

the problem is the power connector / Button

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

It's not as simple as this. Yes in some cases the issue relates to the charging flex, however it's the Charger/usb IC U3300 common with older generations of the iphone too.

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

its not a motherboard issue,it just need to replace with orignal or good copy and more important keep the same orignal charging block,i have come cross many time with this issue mostly it happen to me when i replaced the charging block with after market ones,then i have to source good copy or taken out from other iphone and problem was solved permanently,phone was restarting after evey 4 mints.when i used orignal part restarting problem was gone competely

this help

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

All in all iphone x,xs,xs max restarting due to faulty or copy charging block,housing not an issue anymor sloved more then 20 cases till now

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

I’m having this exact issue. Ugh! After spending a lot of time disassembling my phone and swapping the port connector cable, it reboots after 3 or 4 minutes. I had ordered a cheap part from eBay because I’ve done that a lot to fix phones in the past but I ordered the iFixit cable this time and will try to write back to let you know if that one works. It costs a lot more but this might be a case of “you get what you pay for”.

Update (11/20/2020)

FYI, I can confirm that the part from iFixit works and my phone is good as new now!

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

Hi Guys, i had this exact issue too, iPhone XS Max restarting every few minutes following a housing replacement for a customer. ordered an OEM quality replacement charging port flex from ReplaceBase for about £10 and its solved the issue! I’m so relieved, thank you to the people on this thread!!!

Also just to say that i transferred over the original Apple flex to the new housing and in doing so must have damaged it, much to my surprise. Next time I will use heat and a more careful touch!

Take care guys.

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

Hi, I got this problem after replacing a rear back glass with heat gun, I accidently removed the LED from the Power Flex Cable and the phone kept restarting exactly every 3 minutes. This is not strange because the phone checks for that specific cable every 3 minutes, also other genuine parts, if they are missing it will restart. You check this by going into General-Privacy-Analytics & Improvements and finally Panic. It shows that there’s something missing, that will be your culprit.

I replaced with 3rd party flex, still restarted every 3 minutes. So I soldered the old LED back on the flex, which I thought was broken because the LED literally cooked on the inside. For 4 days I’ve been failsearching this phone, literally braindead at this moment because of it. And the phone finally works normally, although it now fails to find Mobile Network… I restored the phone and can’t go pass the activation phase, I’m getting warned to contact Apple support, this is just ridiculous.

In Short: Power Flex Button culprit, 3rd party flex won’t always work, try find genuine or fix original. Sometimes Port Charger culprit, so literally anything that has a sensor and has to be identified by the IOS every “X” amount of minutes.

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

charging cabile problam

Was dit antwoord nuttig?

Score 0

Commentaar:

its charging port has to be orignal or good copy replacement one,Can't be anything else

thanks

door

Voeg een opmerking toe

I had the same problem with 2 iPhone X. After purchased back cover replacement from eBay. The phone keep turn off and on every 3-5 mins.

No matter what I do is never fix the problem.but took me 2 hours then I pound the problem is. I install back the old back cover from the original iPhone X and stop doing that. Work normal again. So I have to send it back to the seller , they send me the new one is work perfectly. That all. Good luck.

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

When replace a back housing be sure that use original flex that is really mean and check analytics data that you got an answer.Here in this video you got all an answer because i also solve by following this videos.

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

More than likely you just need to find a good quality replacement charge port

Was dit antwoord nuttig?

Score 0
Voeg een opmerking toe

Voeg je antwoord toe

Colby Taylor Criscitello zal eeuwig dankbaar zijn.
Weergavestatistieken:

Afgelopen 24 uren: 31

Afgelopen 7 dagen: 187

Afgelopen 30 dagen: 761

Altijd: 19,807