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Repair information, service manuals, and troubleshooting help for refrigerators manufactured by KitchenAid.

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Kitchenaid fridge model KRFF507ESS00 is not freezing

My kitchenaid fridge model KRFF507ESS00 IS not freezing in the bottom draw everything melts n it's full of water what can I do ?

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Hi @momo1409 ,

Can you hear if the compressor and compressor fan is running or is the fridge "quiet"? (The compressor is usually found at the back of the fridge at the bottom)

Are the condenser coils free from dust build up? (probably at the bottom of the cabinet on the outside)

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https://www.repairclinic.com/RepairHelp/...

Cause 1

Condenser Coils are Dirty

The condenser coils are usually located under the refrigerator. They dissipate heat as refrigerant passes through them. If the condenser coils are dirty, they won’t dissipate the heat effectively. As debris builds up on the coils, the refrigerator becomes less efficient, causing the refrigerator to work harder to cool down. If the coils are significantly dirty, the refrigerator will not be able to maintain the proper temperature. Check the condenser coils to determine if they are dirty—if the condenser coils are dirty, clean them.

Cause 2

Evaporator Fan Motor

The evaporator fan motor draws air over the evaporator (cooling) coils and circulates it throughout the refrigerator and freezer compartments. Some refrigerators have more than one evaporator fan motor. On refrigerators with only one evaporator, the evaporator is located in the freezer compartment. If the evaporator fan is not working, it will not circulate the cold air to the refrigerator compartment. If this occurs, the freezer may still get cold, while the refrigerator will not get cold. To determine if the evaporator fan motor is defective, try turning the fan blade by hand. If the fan blade does not turn freely, replace the fan motor. Additionally, if the motor is unusually noisy, replace it. Finally, if the motor does not run at all, use a multimeter to test the motor windings for continuity. If the windings do not have continuity, replace the evaporator fan motor.

Parts

Evaporator Fan Motor for your KitchenAid Refrigerator

RepairClinic Item #2684741

Freezer evaporator fan motor & harness. Includes defrost thermostat

$116.96

Cause 3

Evaporator Fan Motor

The evaporator fan motor draws air over the evaporator (cooling) coils and circulates it throughout the refrigerator and freezer compartments. Some refrigerators have more than one evaporator fan motor. On refrigerators with only one evaporator, the evaporator is located in the freezer compartment. If the evaporator fan is not working, it will not circulate the cold air to the refrigerator compartment. If this occurs, the freezer may still get cold, while the refrigerator will not get cold. To determine if the evaporator fan motor is defective, try turning the fan blade by hand. If the fan blade does not turn freely, replace the fan motor. Additionally, if the motor is unusually noisy, replace it. Finally, if the motor does not run at all, use a multimeter to test the motor windings for continuity. If the windings do not have continuity, replace the evaporator fan motor.

Parts

Evaporator Fan Motor for your KitchenAid Refrigerator

RepairClinic Item #3023615

Refrigerator evaporator fan motor

$70.29

Cause 4

Thermistor

The thermistor monitors the refrigerator temperature and sends the temperature reading to the control board. The control board regulates power to the compressor and evaporator fan based on the thermistor readings. If the thermistor is defective, the compressor and evaporator fan may not run when necessary. As a result, the refrigerator will not be cold enough. To determine if the thermistor is defective, test it with a multimeter. The thermistor resistance should change in conjunction with the refrigerator temperature. If the thermistor resistance does not change, or the thermistor does not have continuity, replace the thermistor.

Parts

Thermistor for your KitchenAid Refrigerator

RepairClinic Item #1876627

Refrigerator/ freezer thermistor kit This kit no longer comes with instructions, Take the part number for the Kit and enter it at Servicematters.com for a copy of the instructions.

$49.13

Cause 5

Compressor

The compressor is a pump which compresses the refrigerant and circulates the refrigerant through the evaporator and condenser coils. If the compressor is not working, the refrigerator won’t cool. However, this is rarely the case. Before replacing the compressor, first check all of the more commonly defective parts. If you have determined that all of the other components are working properly, check the compressor. Use a multimeter to test the continuity between the electrical pins on the side of the compressor. If there is an open circuit, the compressor is likely defective. If the compressor is defective, it must be replaced by a licensed technician.

Parts

Compressor for your KitchenAid Refrigerator

RepairClinic Item #1550200

Replacement compressor kit

$438.90

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I know this is a bit later than the other posts in this string, but I wanted to share my experience in case anyone else is looking to buy a KitchenAid model KRFF507ESS01 refrigerator/freezer. We have had ours repaired three times in less than a year for the same problem. Two technicians told us that there is a known design flaw in that the thermistor on the evaporator coil end is not close enough to the coolant tube. The thermistor doesn't properly sense the temperature in the refrigerator compartment, the evaporator coil freezes over, and you get no cooling in the fridge compartment. The first symptom we noticed was a rattling behind the filter area that turned out to be the fan . The tech had to take apart the entire inside back of the fridge because it was iced up all the way from the evaporator coil to the fan. Other than that, we like the unit, but it's really annoying having to have the service people out every 4-5 months to fix the same problem. KitchenAid lemon policy is a joke, so no replacement. T

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This is a real problem with KitchenAid aka Whirlpool. My refrigerator is is only 2 years old and going on my second thermistor. I like the vid where the homeowner calls their service line. The support person blurted out the Service Pointer number right away off the top of his head: W11092686E. Yes, that is revision E! My model KRSF505 is not listed but it’s the same problem. Buyer beware, the KitchenAid quality of old is long gone and replaced with executives of the corporate greed variety.

06/28/21 M.Babula

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$1,700 at Home Depot Design Center, Kitchenaid model # KRFF305ESS00, water dispenser inside the left door (I liked the clean look). Whirlpool (owns Kitchenaid) sent 3 companies to try to fix loud erratic clunking noises whenever it cycled on / off (is it the compressor cycling?). Anyway, nobody could fix it, and Whirlpool finally said, "these noises are normal with new high-efficiency refrigerators". I'm not kidding. No more warranty coverage. Fast forward 2 years and this morning there is water on my new wood floors in front of the fridge and the silver salmon and halibut I brought home from Alaska last week is soft, along with some bluefin tuna; but I digress... Somehow it "restarted" and the freezer will not go below 13 deg. (a few ice cubes have been made) and fridge won't go below 41 deg. Any ideas? I don't have a spare fridge anymore.

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Monique zal eeuwig dankbaar zijn.
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