A1706 / EMC 3071—Released in November 2016, this 13" Macbook Pro introduces the OLED Touch Bar. Features a dual-core "Skylake" Intel Core i5 CPU and four Thunderbolt 3 ports.

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Horizontal lines on top and bottom screen

Hi i have huge horizontal semi transparent lines on top and bottom of my 2016 touchbar retina macbook pro 13inch.

Other symptoms includes No audio devices found(cant play sound)

Is there any possible reasons for this? I highly doubt is a software problem.

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Looks like you also have the same problem as black bar at the bottom screen!

Sadly your screen is failing! You’ll need to see if Apple will cover it under an extended warranty exception!

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Hi Derek and Dan, thanks for replying. thats really disappointing for apple products quality. Apple told me to come in and have a check. Too bad my Applecare expired.

I think the problem caused by loose connection of display to logic board due to heat issues as mentioned by Dan. My mac usually got kept in my car trunk, and i live in a tropical place, temperatures are quite high and humid.

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@jason12 - Just to clarify the issue is the diffuser sheets within the screen have curled up in your case the heat did it being stored in the trunk of your car. But I won't tell Apple that ;-} Take a look here MacBook Pro Retina Display Teardown checkout Step 12 which shows the defuser sheets.

I think you can get is fixed under extended warranty! Thats when a defect is found beyond the normal warranty period. Ask the authorized Apple center for a warranty exception I think they will give it to you.

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This seems to be either torn display flex cable or Components out of specs due to age or thermal cycle. Ether way it’s a hardware issue and likely requiring the replacement of the entire clamshell assembly.

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@tomchai - So far heat is the only thing that I can equate to this failure. Basically, the defuser sheets become unglued on the back along the bottom and/or top edge so the amount of light is lessoned going outwards though the LCD panel. The two I've seen had the systems cooking in a car and a boat.

Apples efforts to cut thickness with the keyboard and now the display is coming back to haunt them! Between the ribbon cable failures and now the de-lamination of the sheets.

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Interesting, first time seeing an optical issue on Macs. Apple really messed up on recent Mac models, problems everywhere.

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HI Jason,

Indeed this is likely not a software issue, but it can also have multiple source causes. For the 2016 models, this is unfortunately a common problem.

In most cases, I would suggest possibly a failing GPU which likely means that Apple would have to replace the logic board, or a bad connection with the display port cable, and re-seating it could possibly help.

But from what I was able to gather from the official apple.com forum, is that many people have had this issue, some specifically say it would happen during cold weather.

No solutions found as far as a replaceable part that fails, they blame it on quality. I would take that with a grain of salt as someone might have the answer to the root cause of the horizontal lines issue on the 2016 retina 13” MBP.


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Thanks alot for the response, can you share with me the links on apple forums that you went through. I'm contacting apple support too.

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I've seen two with this problem and both needed new screens luckily they were under AppleCare+

Other than liquid or heat damage nothing you could have done would cause this. Basically it's a defective part from the get go.

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Sorry for late reply Jason, here is the apple forum thread I had read through: https://discussions.apple.com/thread/783...

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I’m having the same issue now on the bottom of my screen. What were the findings and how did Apple fix it?

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Jason zal eeuwig dankbaar zijn.
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