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2.4GHz, 2.7GHz, or 2.8GHz quad-core Intel Core i7 processor (Turbo Boost up to 3.8GHz) with 6MB shared L3 cache.

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Screen not turning on

Hi,

I'm having problems with my MacBook Pro Retina 15". It started happening a while ago and it got worse with time. When I try to turn on my MacBook, I hear the chime, and the computer boots into OSX but the screen remains turned off. I'm able to login to the Mac using remote desktop.

Sometimes turning it off and on works, but usually it takes like 50 times turning on and off the Mac so the screen turns on. When in turns on everything works OK, switching from Integrated to discreet GPU works, 3D works OK, tested in Cinebench.

But when I manage to login I get an error message that GPU Kernel panic happened.

It's strange because when I manage to turn it on, everything works super fine until I put the computer to sleep.

I'm guessing it's some kind of a GPU issue, idk if gpu reballing is possible.

Update (07/27/2018)

This is the error report that I'm getting after I manage to boot MacBook:

Block Image

And this is the full text version:

Anonymous UUID: 6163FB5D-70D4-3D89-F6E4-6AEBDF8E7139

Fri Jul 27 14:24:23 2018

  • Panic Report ***

panic(cpu 0 caller 0xffffff7fa5a1b8cd): "GPU Panic: mux-regs 4 0 a0 d9 9 8 severity 3 WS-ready 1 switch-state 0 IG FBs 1 EG FBs 0:f power-state 0 3D busy HDA idle system-state 1 power-level 20:20 connect-change 0 : NVRM[0/1:0:0]: Read Error 0x00000144: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff915040e000 0x0e7150a2, D0, P0/4\n"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleGraphicsControl/AppleGraphicsControl-3.22.19/src/AppleMuxControl/kext/GPUPanic.cpp:170

Backtrace (CPU 0), Frame : Return Address

0xffffff810745f9b0 : 0xffffff80241a641d

0xffffff810745fa00 : 0xffffff80242dfde3

0xffffff810745fa40 : 0xffffff80242d185a

0xffffff810745fab0 : 0xffffff8024153cd0

0xffffff810745fad0 : 0xffffff80241a5e37

0xffffff810745fbf0 : 0xffffff80241a5c83

0xffffff810745fc60 : 0xffffff7fa5a1b8cd

0xffffff810745fcc0 : 0xffffff7fa4e5ce6d

0xffffff810745fd40 : 0xffffff7fa4f2ad81

0xffffff810745fda0 : 0xffffff7fa71e6a43

0xffffff810745fdd0 : 0xffffff7fa4e63529

0xffffff810745fe80 : 0xffffff7fa4df76e1

0xffffff810745fea0 : 0xffffff8024855365

0xffffff810745fee0 : 0xffffff7fa4ab3a3c

0xffffff810745ff30 : 0xffffff7fa6ef6bd4

0xffffff810745ff50 : 0xffffff7fa6effac9

0xffffff810745ff70 : 0xffffff80242d100c

0xffffff810745ffd0 : 0xffffff8024153e7d

0xffffff812758bf30 : 0xffffff80241c5857

0xffffff812758bf80 : 0xffffff80241c5ee0

0xffffff812758bfa0 : 0xffffff80241530ce

Kernel Extensions in backtrace:

com.apple.iokit.IOPCIFamily(2.9)[DA451B5A-EE1D-3851-9ED0-A1476D880AEB]@0xffffff7fa4a95000->0xffffff7fa4ac9fff

com.apple.driver.AppleACPIPlatform(6.1)[416AE9D9-8E2E-3789-8667-5725B1724301]@0xffffff7fa6eef000->0xffffff7fa6f8afff

dependency: com.apple.iokit.IOACPIFamily(1.4)[C8E93A9C-913E-35D6-B3FC-63C3ECF83E6B]@0xffffff7fa556b000

dependency: com.apple.iokit.IOPCIFamily(2.9)[DA451B5A-EE1D-3851-9ED0-A1476D880AEB]@0xffffff7fa4a95000

dependency: com.apple.driver.AppleSMC(3.1.9)[3DE8656E-7C6C-3B4A-8213-592ED39F0B79]@0xffffff7fa5574000

com.apple.driver.AppleMuxControl(3.22.18)[1D60E518-BDB5-33C4-83B9-10BE070AC4E8]@0xffffff7fa5a0d000->0xffffff7fa5a1ffff

dependency: com.apple.driver.AppleGraphicsControl(3.22.18)[8A835F50-A044-3340-B7CC-092872183D11]@0xffffff7fa59dc000

dependency: com.apple.iokit.IOACPIFamily(1.4)[C8E93A9C-913E-35D6-B3FC-63C3ECF83E6B]@0xffffff7fa556b000

dependency: com.apple.iokit.IOPCIFamily(2.9)[DA451B5A-EE1D-3851-9ED0-A1476D880AEB]@0xffffff7fa4a95000

dependency: com.apple.iokit.IOGraphicsFamily(530.9)[47784C16-A740-3E81-AD4B-0C31E47C7A22]@0xffffff7fa4d7d000

dependency: com.apple.AppleGraphicsDeviceControl(3.22.18)[8D827965-1A52-3D25-9D15-06768EFEFF37]@0xffffff7fa4de5000

com.apple.nvidia.driver.NVDAResman(12.0)[AE94AB7B-ECE1-31E6-8165-08FF46E8CF81]@0xffffff7fa4df0000->0xffffff7fa50c9fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[DA451B5A-EE1D-3851-9ED0-A1476D880AEB]@0xffffff7fa4a95000

dependency: com.apple.iokit.IONDRVSupport(530)[95B618A4-4547-3365-8737-AE48E07D6396]@0xffffff7fa4dd5000

dependency: com.apple.iokit.IOGraphicsFamily(530.9)[47784C16-A740-3E81-AD4B-0C31E47C7A22]@0xffffff7fa4d7d000

dependency: com.apple.AppleGraphicsDeviceControl(3.22.18)[8D827965-1A52-3D25-9D15-06768EFEFF37]@0xffffff7fa4de5000

com.apple.nvidia.driver.NVDAGK100Hal(12.0)[7F98B4E9-CEB0-3354-A034-2D90A819E58B]@0xffffff7fa70ee000->0xffffff7fa729bfff

dependency: com.apple.nvidia.driver.NVDAResman(12.0.0)[AE94AB7B-ECE1-31E6-8165-08FF46E8CF81]@0xffffff7fa4df0000

dependency: com.apple.iokit.IOPCIFamily(2.9)[DA451B5A-EE1D-3851-9ED0-A1476D880AEB]@0xffffff7fa4a95000

BSD process name corresponding to current thread: kernel_task

Mac OS version:

18A336e

Kernel version:

Darwin Kernel Version 18.0.0: Thu Jul 12 19:03:47 PDT 2018; root:xnu-4903.200.304.41.2~2/RELEASE_X86_64

Kernel UUID: 4E641FF8-F4A4-3546-A38C-E6B2661A76EE

Kernel slide: 0x0000000023e00000

Kernel text base: 0xffffff8024000000

__HIB text base: 0xffffff8023f00000

System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)

System uptime in nanoseconds: 170691088295

last loaded kext at 143726775698: com.apple.filesystems.smbfs 3.3 (addr 0xffffff7fa7bb7000, size 442368)

loaded kexts:

com.adguard.nfext 17

com.apple.filesystems.smbfs 3.3

com.apple.driver.AppleHWSensor 1.9.5d0

com.apple.driver.AudioAUUC 1.70

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.40

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleMikeyDriver 282.10

com.apple.driver.AppleGraphicsDevicePolicy 3.22.18

com.apple.AGDCPluginDisplayMetrics 3.22.9

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.driver.AppleHDAHardwareConfigDriver 282.10

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.driver.AppleHDA 282.10

com.apple.iokit.IOBluetoothSerialManager 6.0.8d27

com.apple.driver.pmtelemetry 1

com.apple.driver.AGDCBacklightControl 3.22.9

com.apple.GeForce 12.0.0

com.apple.driver.AppleIntelHD4000Graphics 12.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleBacklight 170.12.11

com.apple.driver.eficheck 1

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleSMCLMU 212

com.apple.driver.AppleMuxControl 3.22.18

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelFramebufferCapri 12.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMCCSControl 1.5.7

com.apple.nvidia.NVDAStartup 12.0.0

com.apple.iokit.IOBluetoothUSBDFU 6.0.8d27

com.apple.driver.AppleUSBTCKeyEventDriver 254

com.apple.driver.AppleUSBTCButtons 254

com.apple.driver.AppleUSBTCKeyboard 254

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.driver.AppleVirtIO 2.0.2

com.apple.filesystems.hfs.kext 407.200.4

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.filesystems.apfs 945.200.103

com.apple.driver.AirPort.Brcm4331 800.21.30

com.apple.driver.AppleSDXC 1.7.6

com.apple.iokit.AppleBCM5701Ethernet 10.4.1

com.apple.driver.AirPort.Brcm4360 1400.1.1

com.apple.driver.AppleAHCIPort 329.200.1

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 220.0.0

com.apple.nke.applicationfirewall 190

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 220.0.0

com.apple.driver.AppleBluetoothHIDKeyboard 208

com.apple.driver.IOBluetoothHIDDriver 6.0.8d27

com.apple.driver.AppleHIDKeyboard 208

com.apple.kext.triggers 1.0

com.apple.iokit.IOAVBFamily 700.6

com.apple.plugin.IOgPTPPlugin 700.6

com.apple.driver.AppleSSE 1.0

com.apple.driver.DspFuncLib 282.10

com.apple.kext.OSvKernDSPLib 527

com.apple.nvidia.driver.NVDAGK100Hal 12.0.0

com.apple.nvidia.driver.NVDAResman 12.0.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.AppleGPUWrangler 3.22.9

com.apple.driver.AppleSMBusPCI 1.0.14d1

com.apple.driver.AppleHDAController 282.10

com.apple.iokit.IOHDAFamily 282.10

com.apple.driver.AppleGraphicsControl 3.22.18

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOAcceleratorFamily2 400.19

com.apple.iokit.IOSurface 253.1

com.apple.AppleGraphicsDeviceControl 3.22.18

com.apple.iokit.IONDRVSupport 530

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 530.9

com.apple.driver.AppleThunderboltEDMSink 4.1.4

com.apple.driver.AppleThunderboltDPOutAdapter 5.5.5

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.8d27

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.8d27

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.8d27

com.apple.iokit.IOBluetoothFamily 6.0.8d27

com.apple.driver.AppleUSBMultitouch 263

com.apple.driver.AppleUSBAudio 314.26

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.usb.AppleUSBHub 1.2

com.apple.iokit.IOSerialFamily 11

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.5.5

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.7.3

com.apple.iokit.IOThunderboltFamily 6.7.9

com.apple.driver.AppleXsanScheme 3

com.apple.iokit.IOAHCIBlockStorage 301.200.1

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleUSBMergeNub 900.4.2

com.apple.iokit.IOAHCIFamily 288

com.apple.driver.usb.AppleUSBEHCIPCI 1.2

com.apple.driver.usb.AppleUSBEHCI 1.2

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.quarantine 3

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 493.0.0

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 456.200.7

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.kext.CoreTrust 1

com.apple.iokit.IOUSBMassStorageDriver 145.200.2

com.apple.iokit.IOSCSIBlockCommandsDevice 408.200.1

com.apple.iokit.IOSCSIArchitectureModelFamily 408.200.1

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOTimeSyncFamily 700.6

com.apple.iokit.IONetworkingFamily 3.4

com.apple.iokit.IOReportFamily 47

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0

EOF

Model: MacBookPro10,1, BootROM MBP101.00F6.B00, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 2.3f35

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Graphics: NVIDIA GeForce GT 650M, NVIDIA GeForce GT 650M, PCIe

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333531533642465238432D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xEF), Broadcom BCM43xx 1.0 (7.21.190.32 AirPortDriverBrcm4360-1302)

Bluetooth: Version 6.0.8d27, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SD256E, 251 GB

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

USB Device: USB 3.0 Bus

Thunderbolt Bus: MacBook Pro, Apple Inc., 23.4

Beantwoord! View the answer Dit probleem heb ik ook

Is dit een goede vraag?

Score 0

Commentaar:

When running Apple Hardware Test I'm getting 4hdd/11/4000000 error.

door

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2 Antwoorden

Gekozen oplossing

This is what caused Macbook not to work :

https://www.youtube.com/watch?v=4gH1gBRn...

I’ve fixed the problem by inserting rubber on chip which pushes it to the motherboard. I hope this will be helpful to someone with this problem.

Was dit antwoord nuttig?

Score 0
Een opmerking toevoegen

Try putting a flashlight to the back of the MacBook shining through the Apple logo and see if you see anything at startup, if you do try running the built it Apple Diagnostics tool. Basically just hold the D key at startup but if you'd like to read more here's the link.

Apple Diagnostics

Was dit antwoord nuttig?

Score 0

Commentaar:

Hi,

Thhanks for your help, after I tried running Apple Diagnostic by pressing D button on my keyboard during the boot I got this message:

InitializationFailed: Unable to run diagnostics. DEC500.

After that computer restarted, booted from internet recovery and started Apple Hardware Test.

After completing all the test I got this error:

Error code: 4hdd/11/4000000

Burning the flashlight on the Apple logo doesn't work, there's no any picture on the screen so I don't think LED backlight is to fault.

When google-ing that 4hdd/11/4000000 error, it seems that it's something SSD related (probably SSD starting to die) but I'm not that sure that error is to blame for the computer not booting up?

door

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Voeg je antwoord toe

snakeeyes123 zal eeuwig dankbaar zijn.
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