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Repair guides, disassembly information, support, and troubleshooting for Turtle Beach gaming headsets.

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Why does my headset only stay powered on with aux cable

The other end isn't plugged into anything but if I don't have it in the headset then I can't get it to stay on

Turtle Beach Stealth 700 for Xbox One

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But why would that make the aux cord give it power when the aux cord isn't plugged up to anything else.. I still have to charge the battery to make it work.. It just won't stay on unless something is in the aux port

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Did u find a solution im having the same problem

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As am I just got my pair of 700 today and lo and behold something doesn't work on them I updated firmware and just out of sheer luck put aux cable in and tried to use it and it happened to come on but same problem it won't stay on unless I have it plugged up to the headset

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Has anyone figured out a solution im having the exact same problem! My headset cuts off suddenly and ive had them for months. Now nothing but after reading this I tried it and it powers on with aux but not wireless.

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No i contacted turtle beach and they told me to send it back

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Probably something wrong with the battery is try to replace it with a new battery first if it’s an old battery or has just been used frequently (died and then charged a lot)

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where can I find the battery (turtle beach stealth 700 ps4) plz? I'm from Saudi Arabia

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ok have been pulling my hair out get yourself a 3.5 mm male both end jack. Connect to computer and headset now connect your charging to lap top while holding down super human hearing should bring you to hub and connect to update. the only thing you’re doing different is you have head set connected to computer with head phone jack. sounds crazy but it works. once you final your setting on hub you can disconnect leaving the male 3.5mm jack connected to your head set if you remove jack from head set it will power down again and continue to do it just leave in place the 3.5mm jack in head set and it works fine. Let me know if this worked for anybody else. Small price to pay for these expensive headset.

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OMG!!! THANK YOU SOOOO MUCH!!

My son and I have been messing around trying to get his headset to download the newest software and it would not work with using the charging cable.

We followed your directions and it was an immediate connection and download. We also did a "restore" download and now the light is white on the headset.

Connected the headset to the xbox one controller using the 3.5 mm jack and now it works. Not perfect, but at least he can use it.

THANK YOU!!!!!! Best wishes to you

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did your mike work?

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You'll need to get a 3 ring aux cable if you want to be able to use the mic while it's hooked up to your xbox controller. 5 euro on amazon. Its a joke some many people having this issue

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Will McKenzie zal eeuwig dankbaar zijn.
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