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Budget laptop released by HP in 2014.

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I have a virus on my laptop it's a HP 250

IHave a HP 250 laptop and I think it may have a virus I can't put my pin number in and I have no internet what so ever can some one tell me if I can still get it fixed please

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did you download anything recently?

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No I do not download anything

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Hi, would like to help but need much more information. Firstly when you say pin do you mean pin to access windows 20. And if so do you mean the computer wont boot to the screen to enter the pin or it runs very slowly and wont ever get there or wont turn on ???

Please tell us exactly what happens when you turn the laptop on.

If you find it hard to describe use a mobile phone take a video make it available

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When I turn my laptop on it just asks me to put my pin number in but on the bottom right corner there is a red x stating that I have no internet connection what so ever can you help me please

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Ok so your computer starts up and there is no internet access. How did you previously access the internet I assume bi wifi ? or would you use ethernet cable ? An easy way to give the laptop an internet connection would be to connect a ethernet cable to you laptop and the other end to your router or switch. Then reboot the machine it should as long as your internet connection is working fine then allow you to have internet access without having to do any setup. Once you can gain access to the machine you will be able to fix the machine properly if there is a virus

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@as2134 Pin # in where? Disconnect your computer from however you connect it to the internet. First scan your computer with an antivirus program as well as an anti-malware program. After that let us know what it found. Yes it is possible to fix this but can be very cumbersome. Always make sure that you backup your important files.

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I have disconnected my computer from the internet but when I put it back on again it still won't let me put my pin number in that I need to get my computer on and in the bottom corner on the right side it has got a red cross saying no internet what so ever so till I can get it on I can't run a scan can you help me please

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@as2134 so this pin is to get into your OS (Windows I assume)? Without that you cannot get into your computer? Can you get to your OS or did you get totally locked out of your computer? You should not need an internet connection to get into your computer?

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I got locked out of my computer

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I got your last message, if it wont accept your pin then the pin is wrong and its been changed. or something has happened to the operating system either way it wont let you in on your correct pin.

At this point it becomes very difficult to guide you without being in front of the machine itself I would suggest that you contact a local pc shop and ask them to take a look for you. or you could be at this for months and not get anywhere

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Angela Smith zal eeuwig dankbaar zijn.
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