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Repair information for the Samsung Xpress SL-C410W/XAA color printer. First available on Amazon in July of 2013. Model number: C410W.

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Samsung SL-C460W Paper Jam Tray 1

Hi, First of all my printer does not have a paper jam . During a months printer is showing that message and after retry several times I printed. But Now all the time, printer is showing that message. it starts the process and when it's going to take the paper, printer shows that message.

Thanks

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Hello Abel,

Where did you bought the Part?

Thanks

Orod

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Is this the part?

https://www.mk-electronic.de/en/Produkte...

ROLLER IDLE-RUBBER-PICK UP;ML-2240,-,4.5

item number: JC73-00302A

Manufacturer item number: JC73-00302A

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Hey Abel,

How did you change the tray where did you buy it, I have same issue with mine

Thanks

Orod

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Hi All, I have had exactly same problem. I stopped using the printer for a while but I had an emergency recently and needed to print something urgently so I tried opening and closing the back door and it started working like a charm. Yesterday same problem, and did the same, and worked again. I haven’t seen anything broken in the tray, so I’m not quite sure if replacing the tray will fix the problem permanently.

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Hi there!

So I had the same problem, as well. There is a piece which broke on the gearing of the frame base-paper block, and the wheel which pull the paper doesn’t turn anymore (well it turn 1 for 3 tries, then 1 for 10 tries, then never again).

The printer shows a jam error message, but it’s not a jam (I guess the printer is just doing a basic test: it detects paper in the tray, it engages the paper tray motor, and then it doesn’t detect paper on the next floor => paper jam). It’s not a grab problem either (cleaning the wheel doesn’t fix the problem).

I contacted a repairer, and he told me that he is seeing a lot of these problems currently. But the reparation is more expensive than the printer itself (labor), so I decided to try myself, using this post.

I bought the piece (JC93-00547A):

I followed the video pointed by Abel: https://www.youtube.com/watch?v=Th_zO-9A... - It’s not perfect, but it was essential.

It’s less hard than I thought it would be when I watched the first time (my idea was that I would probably definitively kill my printer if I try to repair it, but it was not working anymore anyway, so…). It took me ~1 hour to complete the repair (disassemble, replace, reassemble), I’m not a very good handyman.

And… it works! I really thought I would break it, but no, the problem is completely fixed! :)

Thanks everyone, and for those who have the problem and hesitate: just try!

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You don't have to buy anything, the visible rubber of a solenoid doesn't age properly and gets too thin.

Block Image

Simply replace it with a standard piece of rubber to stick on with glue and the solenoid will work again.

Block Image

The most difficult is to access this solenoid. But the videos show how to do it. It is useful to take pictures of the screws to be unscrewed to facilitate reassembly. You can have a look at youtube 2dqN6kdqaew or 5-Upb9QnC5Y

It looks like planned obsolescence because it is very difficult to find a rubber that degrades after about 6 years or so. Any standard water tap rubber will last for years!

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C'est incroyable mais ça marche. Un simple morceau de scotch (j'ai mis deux épaisseurs) règle le problème. Il n'est même pas nécessaire de racheter une pièce.

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Hello:

I’ve experienced the same problem. It looks it’s the rear door. Once you open and close, it allows to print until the next error message.

I recommend to you to clean inside’s printer with isopropilic alcohol, a cloth and air compressed can.

I’d also check how pick up roller and fusor are.

Hola:

Estoy experimentando el mismo problema. En mi caso, parece que se soluciona abriendo y cerrando la puerta trasera (¿falso contacto?

Te recomiendo realizar una limpieza interna con aire comprimido, gasa y alcohol isopropilico (bastoncillo de algodón para ciertas partes te vendrá bien). También revisaría como están el estado de los componentes internos (pick up roller, fusor… )

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Hi,

Finally I changed the tray, because the piece to turn the roller was broken. I changed the full roller, but it’s possible just to change the small piece located at the end

Hi,

Finalmente cambié el rodillo entero, ya que este no giraba. Hubiera bastado con cambiar la pieza que se encarga de girar, pero al final decidí cambiarla entera

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what piece was broken? can you show or describe it?

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Hi,

I followed this video: https://www.youtube.com/watch?v=Th_zO-9A... . It takes time but it’s not difficult to repair.

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Abel Hernández zal eeuwig dankbaar zijn.
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