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So I was just playing Horizon and suddenly the PS4 turns off, no warnings, no sounds, it just turns off. I thought it was overheating, but I didn't hear the fan kick into high gear or anything. and it wasn't that hot to the touch either but never the less I left it for 2 hours to cool off. it booted alright. the game loaded but 3 minutes in the ps4 shuts off again. tried other games and still the same.
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Here is what can cause a Sony PlayStation 4 to turn OFF randomly…
TRY THIS FIRST AS THIS CAN BE A COMMON ISSUE:
-Go to SETTINGS then INITIALIZATION then INITIALIZE SYSTEM and click FULL INITIALIZATION.
-If that does not fix the problem:
-Go into SAFE MODE and click REBUILD DATABASE.
-Be sure your PS4 system is up to date.
-Go into SYSTEM and be sure you have the latest system firmware.
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@godxly you should warn OP to backup their stuff first, otherwise, data like game saves gets lost.
very true @avanteguarde
@godxly is this the only way? because I have no form of taking a backup of the drive and I really don't want to lose the data...
This is what ive seen work currently ill let you know in the next couple of hours if there is anything else you can try @atticus_via
@atticus_via you can backup your software directly via USB to any thumb drive. You just need to save the game data, since games can be re-downloaded or reinstalled.
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If @godxly suggestion has failed, here are 2 others.
a) try these instructions on fresh install of System 5.x
https://www.playstation.com/en-us/suppor...
b) I suspect your hard drive may have failed or is failing. Follow iFixit teardown steps 1-8 on changing the hard drive. out and go back to my step a) to reinstall the software on the new hard drive.
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Rep: 73
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So the problem was with the actual hard drive. Had to have it replaced and then it fixed itself.
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Rep: 13
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Look everybody my PS4 is freezing and shutting off and I know your PS4 is doing the same thing no it's not the fan or the system it's your internal hard drive failing from being to old, if your PS4 is acting slow like it's sum old Windows PC and freezing and cutting off just replace the the hard drive shouldn't be that much money to do it yourself other places will charge you over 150$ just for stuff like a 1-2 Tb hard drive you can get from bestbuy for 80$ and a USB flash drive for like 5$ and go on YouTube and look up how to install hard drive to PS4 that simple thank me later
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Lol so when you have bought brand new drives and it still does it any solutions?
Rep: 13
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When I'm turning on my ps4 the ps4 logo comes up then it goes to a dark blue screen then nothing more comes up can I fix
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My PS4 has done this since I purchased it new almost 3 years ago. I figured out by accident that it wouldn’t crash if I sat it on it’s right side. I had it this way for over a year with no crashes. Out of curiosity, I laid it back flat to see if it would still happen, and sure enough, it did. I have no insight into the actual problem or a real fix, but if you’re experiencing random crashes with no answers, give this a try.
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Whenever I start up my main account it crashes but when I open another account nothing happens it's only crashes on the main account
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Mine too, I was in a game of siege with my friends and someone send up 3 thousand messages and now I can’t log into my main
Can i have 1 of ur guys facebook or number or something? Because i have the same problem i cant come to my main account, because it crashed. Then we can talk about it.
Kelvin, i have the same problem with my main account.. it crashed while playing a game and now i cant start up the account anymore because then it will crash again, but when i log in on my other account it works fine..
https://m.youtube.com/watch?v=emxQDuW_MX...
Find awnser is comment section
What you have to do is delete al messages you got the day your account crashed. Then you set your setting om private so only friemds can message you and then you reset ypur database
Rep: 25
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This article on PS4 Storage Expert suggests many solutions for this issue. I strongly advise to read it.
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I have this same exact problem. I have this problem with the ps4 pro. I just got the console and I'm using my “regular” PS4 power cord. I think that's the problem. I'm going to get a PS4 pro powers cord to see if I'm right.
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tried rebuilding the ps4 database? Here is a link that might help you
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Rep: 1
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my system doesn’t shut off but lately i when i turn it on i keep getting the rebuilding the database message. a few days ago i kept having a error message pop up repeatedly on my screen until i just turned off the system. its suggesting i update the system but its up to date on the updates. any ideas?????
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also my system does this thing that at times when i shut it down. ITS still on. well the power light is on. or when i put it in rest mode when i go to turn it on it stays in rest mode until i have to unplug it. its done that even longer then the other issue
I’m just now having the same issue, all the Safe mode fixes aren’t working anymore after initializing or rebuilding, I’m pretty sure at this point the hard drive needs to be replaced
When ever I try to play any sort of game on my PS4 PRO, When the game is launching the game starts to glitch then 10 seconds later freezes and closes with an error (CE-34878-0). I’m not yet sure if this because the Hard Drive is Faulty. Any ideas???
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Same issue. Replaced the hard drive. Re-installed the software. Booted, installed a game - same issue. It just glitches, goes black then after a moment, it re-boots to the home screen.
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4 opmerkingen
@godxly so during the initialization the crash happened again. i tried safe mode too but it doesn't work it keeps crashing. this time when it crashes a white light appears and then fades away. I'm really at my wits end here
door mazin mohamed
I have a Ps4 and went to the PlayStore to buy Gta and it downloaded Fine but while the game is playing an Error pops up .. Someone Help!
door Ashanti walker
I was playing fortnite doing challenges and then when I was skydiving down it froze and crashed then I thought it was a small crash then it kept chrashing me hen I open the account when I go to the profile press x and it show the instructions and whatever and then a few seconds it crashes plz help
door Darkyboy
@darkyboy i have the exact same thing when I select my account it will start to go to home screen and then freezes and turns off and turn it back on and asks you to report it wich I have done BUT any other account will work so my account that has all my $@$* on is the only one I can’t use or it will shut off??♂️??♂️
door Lukas gaubert