Keeps doing factory reset. Erases all contacts pictures including SD card. Everything lost. Has happened more times than I can count. What's wrong? Not sure its factory reset but acts the same as if it was
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Sounds like the System Firmware (Android Operating System) on the phone has gone haywire.
I recommend reinitializing the firmware using Samsung Smart Switch
Image on how to use Samsung Smart Switch for phone reinitialize:
Note: You can find the IMEI and S/N (Serial Number) usually on a sticker label in the battery compartment area at the back of the phone.
Was dit antwoord nuttig?
We can try this but it only happens maybe once every month or two. It may be some time before we know if it worked
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