Rear camera freezes and locks
Freezes when trying to take photo.
Have tried ALL factory resets (multiple times).
Front camera works
Video mode works
Diagnostics cycles camera fine.
HELP !!!!
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Hi Thomas,
Could be a hardware issue, it could be covered by warranty if less than a year old or so, try contact Sony about it, they may repair or replace free of charge.
If not, try replacing the back camera, it may solve your issue. :-)
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Factory reset your phone to fix this issue:
- Ensure the device is powered off.
- Press and hold the Power button and the Volume Down button (located on the right edge of the device) until the Sony screen appears then release.
- From the System Recovery screen, select Factory Reset.
- Select Yes.
Hope this would fix your issue, if still issue exists then check Sony Xperia Z5 Manual. for more ideas.
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