Rep: 21
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I bought this from Ebay. Replace the SSD and cracked screen. It will not work with the internal keyboard and trackpad. I have tried reseating the cables. The previous owner said he had no problems with the keyboard. It works fine when I hook up a usb keyboard and mouse.
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Rep: 109
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hello Brian, a somewhat common issue. This involves corrupt data lines from the ALTERA MAX V, sometimes due to an open resistor on one of the said lines. However, there are other issues that can cause this as well. It is possible to repair, if you are interested in sending it. I would be happy to help with this or to answer any other questions you may have.
-Brenden
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Hi there,
I actually have the same machine with the same issue involving the keyboard and track pad. I'm super interested in repairing mine if you'd be willing to have a look. Where are you located?
Of course I'd be willing to have a look. I'm located in Marshall Minnesota but I do offer mail in repair service if that's what you mean.
Hi Brenden,
Long time no speak! I'm hoping that this message reaches you, as it seems that your techworksrepair.com site is down and I don't know of any other way to get in touch with you.
I'm still interested in fixing my 2014 Razer Blade. Would you still be interested in this sort of work?
Thanks again!
-=Carmine
Hello, I'm having the same issue on my razer 14 touch, the led for caps lock is on but my keyboard and track pad don't seems to be working at all, I've checking voltages and I'm definitely getting power just no function at all any advice would be appreciated
Rep: 913
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If this is from eBay, not that as I seller I like it when people do that, but you can go back and tell them that it's not as described, and you'll probably win the case. With that said, try working it out with your seller first and see if you can maybe get a partial refund if you don't want to ship it back.
If both the internal keyboard and trackpad are not working, it's possible the entire circuit isn't getting power properly. I had the same machine a few years ago and the backlight for the keyboard quit, and that's a seperate DC-DC step up boost converter that I didn't bother to troubleshoot because it was just a keyboard backlight I didn't need.
Perhaps start by measuring carefully for voltage on the keyboard connection. If reseating and a new keyboard(most likely not findable easily) don't solve this issue, there's probably some motherboard repair to be done.
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