I had the same issue, I updated the firmware on the controller and then restart everything, this fixed the problem. The problem seems to be known to Microsoft as it's on the front page of their controller support area: https://support.xbox.com/en-GB/xbox-one/...
Instructions from site:
1 Sign in to Xbox Live on your Xbox One console and install the latest system update if prompted to do so.
2 If you have a stereo headset adapter, plug it into the bottom of your controller so it can also get updates.
3 If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).
4 Press the Xbox button to open the guide.
5 Select System > Kinect & devices > Devices & accessories, and then select the controller you want to update.
6 Select Device info, select the Firmware version box, and then select Continue.
7 When the update is complete, you can update additional controllers.
They provide instructions on how to update via USB and PC if this doesn't work.
Hope this solves your issue!
I have the same problem... my headset use to work now it won’t even detect any headset.
door Randeep Virdi
This has just started happening to our console aswell only had it since Christmas!! Can't solve this problem , does anyone no how to ?
Hi I’m having the same problem. My turtle beach headset used to work perfectly in my new controller but not it dosent even read that I have a headset in? When I make a party it says “cannot recoignize Mic for this person, I’ve updated my controller & that still didn’t help. I’ve even tried a different controller & it still won’t work... & the headset works perfectly in other controllers, someone please help!!!
I’m having this problem also, headset did the same thing on my back up controller for about 5 seconds then detected. Only thing I can think is the port must be loose in some way.
door Lisa Delvalle
I was just playing and using the headset perfectly fine then it randomly comes up with that message and the mute light won't go off and it didn't work when I tried a different controller. I haven't had Xbox live in a long time and finally got it today and told a friend I'd talk and play and unless I can fix this I can't.
door Whitney page
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