Why does Contacts launch automatically?
Having a problem with a customer's iPad that I've never seen before. The customer brought me the iPad looking for a cracked screen repair. He showed me that every time he restarts the iPad and unlocks the screen to go to the home page, the Contacts app launches on its own. Once launched, there is no way out of it (i.e. pressing the home button does nothing). I figured that it was just an issue with the cracked digitizer, however replacing the digitizer has no effect on the issue.
Some other details on the problem...once in the Contacts app, there there is no way to access anything. I can't access Control Center, Notification Center, or multitasking. I can however interact with the Contacts application, so the iPad is not frozen. The lock button does work, but once the iPad is locked, the home button will not wake it up again. The home button is functional though, because I can use the home button to do a hard reset.
Is this sort of behavior anything that anyone has ever seen before? If so, is there a fix or is it a software issue that will require a restore?
Thanks in advance for any advice.
Is dit een goede vraag?