Why does Contacts launch automatically?
Having a problem with a customer's iPad that I've never seen before. The customer brought me the iPad looking for a cracked screen repair. He showed me that every time he restarts the iPad and unlocks the screen to go to the home page, the Contacts app launches on its own. Once launched, there is no way out of it (i.e. pressing the home button does nothing). I figured that it was just an issue with the cracked digitizer, however replacing the digitizer has no effect on the issue.
Some other details on the problem...once in the Contacts app, there there is no way to access anything. I can't access Control Center, Notification Center, or multitasking. I can however interact with the Contacts application, so the iPad is not frozen. The lock button does work, but once the iPad is locked, the home button will not wake it up again. The home button is functional though, because I can use the home button to do a hard reset.
Is this sort of behavior anything that anyone has ever seen before? If so, is there a fix or is it a software issue that will require a restore?
Thanks in advance for any advice.
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5 opmerkingen
Ok, so I finally got the ok from the customer to do a restore. I did the restore, and everything seems to be fine. I can't say with 100% certainty yet because I'm still waiting on Apple ID credentials to get past the iCloud lock. However, I'm reasonably sure that the problem has been solved because at least up until Apple ID credentials are required, the iPad acts completely normal.
It never ceases to amaze me the strange problems that software issues can cause. I'll update again once I'm 100% certain that the problem has been solved. Thanks for all your thoughts folks!
door iGuys
Hey, any update? Wanna know the end of this for future reference! Thanks..
door Rany
Well, the problem SEEMS to have been solved by a restore. I can't confirm that with 100% certainty until the customer finally stops in with their Apple ID and password to get past iCloud lock. But yeah, a DFU mode restore at least has it behaving normally for the amount of time that I can interact with the iPad before the iCloud lock hits.
I'll be sure to update once I have a definitive answer.
door iGuys
Oh still no show..
door Rany
Yeah, this is a strange customer. I have to call them back again soon since it's been over a week since I heard anything from them.
door iGuys