Samsung NX300 Troubleshooting

No matter what you do, you can't get your camera to turn on.

The battery may not have enough charge to turn on. Take the battery out of the camera and put it on the battery charger for a few hours. Then put the battery back into the camera and turn it on.

The battery may not be making full and direct contact with the camera inside the battery chamber. Make sure the camera is off then remove the battery and inspect the connection points. You'll want to clean the battery with a damp towel and dry it thoroughly, or use a can of pressurized air to clean the inside of the battery chamber quickly. Inspect the battery for damage paying special attention to the connection points. If the battery's contacts are damaged, get a new battery. Otherwise remount the battery and power the camera back on.

These errors indicate a problems with the battery in your Samsung camera. Take the battery out of the camera, check that the metal connections and the battery compartment are clean and free of debris. You may use a cotton swab dipped in rubbing alcohol to wipe the battery compartment clean of debris. Reinsert the battery in the correct direction and try to turn the camera back on.

If the previous solutions do not solve the problem, consider replacing the battery. The manufacturer's part number for the battery is ED-BP1130; it can be ordered from the Samsung website or any other e-commerce retailer.

When I was using my camera, the screen went black and was unresponsive.

Check that you camera is not in Power Save mode; if so, your camera will shut off when not used for a set amount of time. The camera will retain the Power Save settings even if you replace the battery. Likewise, the camera may be turned off automatically to prevent it from being damaged due to excessive heat. Allow the camera to cool down before turning your camera back on.

Battery is depleting faster than normal.

The battery may lose power quickly when used under low temperatures (below 0 °C/32 °F). For cold environments, keep the battery warm by putting it into your pocket when the camera is not in use. Batteries should not be used at temperatures exceeding 40 °C/104 °F, as such high temperatures will reduce the charging capacity of the battery. Additionally, under no circumstances should the battery be exposed to temperatures of over 60 °C/140 °F, as these may burst and cause damage to the camera and potentially the user.

The expected performance of a fully charged battery can be found under the Power Source section of the NX300's repair guide. Using flash and recording high definition video depletes the battery at a faster rate. Recharge or replace the battery when needed.

Batteries are impermanent parts that must be replaced over time. Get a new battery if the battery life is diminishing quickly.

Screen does not display any image, even if other functions on the camera still work.

The AMOLED screen may have overheated due to extensive use. Likewise, prolonged used of the camera will cause the internal temperature of the camera to rise and overheat the motherboard and battery. If the camera stops operating, remove the battery and allow the camera to cool down before powering it back on. Do not attempt to charge an overheated battery.

If the camera is used or stored in overly moist environments, moisture can interfere with the communications between the lens, the motherboard and the AMOLED screen, as the circuits may have corroded or otherwise become damaged. In this case, the motherboard will have to be replaced.

This error message indicates a problem with lens installation. Shut the camera off and carefully remove the lens. Make sure that the mount connections on both the camera and the lens are not damaged and are free of debris. If so, remount the lens and power the camera back on.

Ensure that the lens is properly installed. If necessary, remove the lens and remount it.

Should all other functions on the device be working correctly, yet, while on capture mode, the camera does not display an image, the CMOS sensor may no longer be functional or otherwise be damaged. The CMOS sensor replacement guide will show you how to complete the part replacement.

The memory card does not record files or is not responding.

There is no space in the memory card to store photos or video. Delete or download any unwanted files or install an new memory card.

Remove the memory card and ensure that the switch is set to 'unblocked.' Remount the memory card.

Shut the camera off, then turn it on again. If the problem persists, remove and remount the memory card. You can reformat your memory card if it still has an error, but doing so will erase everything on it. Should the memory card not be recognized by neither the camera and another device, like a laptop or smartphone, your memory card may be defective; get a new memory card in this case.

Avoid using memory cards at temperatures exceeding 40 °C/104 °F, as these may become nonfunctional. Remove the memory card from the camera and allow it to cool down prior to reuse. Should your memory card become warped or is otherwise damaged, get a new memory card.

Should the card reader not be functioning, it may be damaged. As the card reader is a component of the camera's motherboard, it may be necessary to replace this entire board; our motherboard replacement guide will help you with this repair.

When I look at the photos on the screen, the coloration is out of place or there are consistent blurs on the photos.

If there is consistent blurriness on the photos, the lens may be dirty and unable to focus. Check the lens to see if it is clean. If not, clean the lens carefully with lens cleaning solution and a microfiber towelette. Make sure that the lens is properly mounted prior to attempting any new shots.

The lens may be warped or discolored due to prolonged exposure to direct sunlight or high temperatures. The lens will have to be replaced.

Over time, the light sensor can become damaged from over use or from prolonged exposure to sunlight. The sensor will have to be replaced.

The command buttons, jog or mode dials are not responding or are stuck.

Should any wear and tear or accidental damage occur to the camera's main command buttons, located on its back panel, these many have to be replaced; our menu buttons replacement guide will show you how.

Dirt or excessive moisture may have gotten inside these dials' working mechanisms; likewise, this dials may not respond due to extensive wear and tear. At some point, it may become necessary to access the dials' internal mechanisms to either clear debris or completely replace them. Please follow the jog and mode replacement guide to service your camera.