Bowers and Wilkins T7 Troubleshooting

The device does not turn on when you press the power button

Ensure the power adapter is fully plugged into both an outlet and the device. If the adapter is plugged in, and the device still doesn’t power on after five minutes, the adapter may be faulty. Check to see if there’s any considerable bend or damage to the wires of the adapter. If you see any damage, consider purchasing a replacement adapter.

If the device will power on, but only when plugged into the adapter and dies quickly when it is unplugged, it is likely the battery has worn out. This is normal of all batteries in electronics, and can best be delayed by charging the device in cycles; that is, charging to 100%, then letting drain all the way before plugging it in again. It is also poor practice to leave devices plugged in after they are fully charged. If the battery has reached the end of its usable life, it must be replaced.

Your device will not connect to speaker via bluetooth.

Ensure the speaker is sufficiently charged by pressing the power button once. Disconnect all devices by double pressing the bluetooth pairing button. Turn the speaker off and then on again, and try reconnecting to your primary device by pressing the bluetooth button. If it still doesn’t pair with your device, press and hold ’-’ and the bluetooth pair button simultaneously for 2 seconds to erase the speaker’s paired device memory. Power cycle the speaker again and then try reconnecting with the primary device by holding down the bluetooth button for 2 seconds. If it still doesn’t connect, try repeating the process using another bluetooth device if one is available, as it could be an issue with the paired device.

Older phones may not have bluetooth availability. First, check the phone’s user manual to ensure that it is bluetooth compatible, and how to connect it to another device. If your phone does not have a bluetooth option, you’ll likely have the option of using an auxiliary cord to plug it in directly.

Device is completely unresponsive when a cord is plugged into the device ports

Test audio through bluetooth speakers, then test it using headphones. If the audio is only distorted while listening via headphones, the audio jack or the headphones themselves may be faulty. Audio that cuts in and out is often a sign of a loose audio jack, so make sure the audio jack is fully inserted in the computer.

Inspect the cable and adapter and check for any breaks, tears, or abnormalities. Ensure the power cable is firmly plugged into the port labeled "power." If the speaker is still not charging, try using another cable if one is available. If this does not fix the problem, the speaker likely has a faulty power port. Click here for directions on replacing the auxiliary port.

When audio is playing it sounds “staticky,” or the sound quality is not where it should be

Playing audio with high volumes and bass can cause a speaker to blow. If a speaker is blown or damaged, the audio will be extremely distorted and the affected speaker will need to be replaced.

If the bluetooth signal between the two devices you are using is weak, then the speaker will be unable to optimally play the music as it is not receiving a strong enough stream of data. Make sure you to keep your connected device in the T7’s wireless range and line of sight. Limit objects that may be in the way or cause radio wave interference such as microwaves, cordless phones, or other Wi-Fi or Bluetooth devices.

A wire may be loose or the port that the wire is plugged into may have a loose pin not allowing it to connect properly to the wire. If the connection is not optimal then there will be a problem playing sound.