i found that all the solutions above were quite complicated. however, i found what did the trick was using a pair of scissors. what you do is open the tray as far as it goes. and then using the scissors put it to the tray as if you were going to cut the bit hanging out off. of course DONT cut it. now hold it down firmly but gently, and twist the scissors side to side and pull out. done. it was like magic :) goodluck and all the best. i was nearly eaten alive as it was a friends phone i was using.