I tried what you said and it did not work. Yes it still connects to my computer. I have restored it twice and it fixes nothing. I have heard it is a defect on the 5th generation iPod video classic, but when I took mine to the Genius Bar the guy told me he could do nothing about it because it has a small dent next to the headphone jack. So now I do not know what to do, because I really don't want to buy a new iPod.